A wide range of products and services is offered. Ensure quick turn-around times. Pricing is very reasonable, possibly due to the large number of backgrounds performed each year. Review collected by and hosted on G2.com.

Could improve on the customer service training. Inconsistency in applying some of our processes, like reportable items and Returned Mail processes. Review collected by and hosted on G2.com.

We have been with Accurate for over 3 years. From the initial RFP is was evident that the service levels and service timing was in line with what we needed. We have a white glove experience and needed a vendor that caould partner with us on experince while maintaining a very quick pace and running specific checks needed as a healthcare company. Accurate came through with flying colors and has delivered this lievel of service every day since then. Additionally in the last 36 months they have improved and updated technology that was already very good to be amazing and allow our team to communicate with the Accurate team seamlessly. Review collected by and hosted on G2.com.

The issues we have had in this space are not becuase of Accurate. Several of their partners that we must use, have not been great to work with. But Accurate has continued to leverage and push those vendors to improve. This includes the CEO taking meetings with these vendors and share how the end users were having challenges and how the vendor could partner with Accurate. Review collected by and hosted on G2.com.

Accurate's very responsive to questions and escalations. We are a high volume, high maintenance customer and Accurate is always willing to engage and assist in getting our backgrounds back as quickly as possible in many jurisdictions. Review collected by and hosted on G2.com.

There aren't really any downsides that are the responsibility of Accurate. Turnaround times could always be improved, but not always in the control of Accurate. Review collected by and hosted on G2.com.

Our account manager Dana Scarbro is a rock star! She truly goes above and beyond to help us out when we're in a pinch and need an applicants background reviewed and cleared. Not only is she amazing and super attentive, but her team is also knocking out the park! Review collected by and hosted on G2.com.

I wish your website was a bit better with uploading documents. I have candidates that will upload a diploma when first filling out the forms and we will still receive an email days later saying that the diploma needs to be provided. Which then, backs up the process further more. Review collected by and hosted on G2.com.

EVERYTHING, our main point of contact Lizette :) She's the absolute best...........Also, the ease of the dashboard, ordering packages is quick & easy, the customer service, etc. Review collected by and hosted on G2.com.

Nothing that I can think of, everything is fantastic, and we've had outstanding experiences since the day we contracted together. Review collected by and hosted on G2.com.

My Senior Account Manager goes above and beyond to answer any questions or issues arise. She's responsive and incredibly easy to work with. The Accurate Background system itself is integrated into our recruiting platform, which also makes it easier for us to request background checks for our hires. Review collected by and hosted on G2.com.

We've had instances of candidates taking months to clear the criminal records check portion. I understand this is outside of Accurate's hands, but it would have been helpful to have a quicker work around to this problem. Review collected by and hosted on G2.com.

We have excellent customer service and responsive representative, a well run program and user friendly interface. Review collected by and hosted on G2.com.

Would prefer integration to our system but I believe that was more on our end with not exploring the technology available with them. Review collected by and hosted on G2.com.

The reliable reporting and fast service have been impressive. Our background checks now average about 2.5 days. Additionally, they keep us informed weekly if there are any delays with searches. Review collected by and hosted on G2.com.

There isn't anything I dislike about the service Review collected by and hosted on G2.com.

Accurate provides incredible customer service, accurate reporting, fast turn around times all within a system that is very user friendly Review collected by and hosted on G2.com.

As a daily user, I'd like to see more personalized configuration within the dashboard. Review collected by and hosted on G2.com.

The customer service hands down. Our primary support rep, Brian is incredible and he has been our primary contact for years. He understands our business needs and always works toward solutions even if the system doesn't meet our exact needs. It makes everything easier and gives me confidence that we are getting the most out of the product. It's also just a much more modern and user friendly system then we had previously. Review collected by and hosted on G2.com.

Any downside would be nit picking based on very specific needs of our organization but the customer service and support makes it a non issue because I always feel supported and that we can work towards a solution. Review collected by and hosted on G2.com.