The online tool is very easy to navigate and use, customer support is terrific and we use it daily across our 65 sites. Review collected by and hosted on G2.com.

No downsides that I can think of, they have been a great partner. Review collected by and hosted on G2.com.

I like best that we can customize a lot of our packages, instructions in the system and emails sent by Accurate for our organization. This makes for a better overall candidate experience and it allows us not to have to send multiple emails to explain processes because they are pre populated. I also like that Accurate offers a medical services team for healthcare organizations like ours. We can rely on their customer service support to assist us throughout the day if needed. I also like all the tools available to us in the Accurate customer portal that can help us keep our backgrounds organized. Review collected by and hosted on G2.com.

Currently, I dislike the new customer service chat feature in the customer portal. I liked being able to request an email after the chat was completed. Now, I can only download it and the initial reason for my chat is not included. There also seems to be a bit more time involved with the chat that it was before. Review collected by and hosted on G2.com.

Background checks are easy to submit

Results are thorough and quick turnaround time

Customer Service is excellent, responsive and helpful Review collected by and hosted on G2.com.

Occasionally there are emails regarding hang ups but don't provide much detail or action items Review collected by and hosted on G2.com.

Clear and concise reporting on candidate background checks and Motor Vehicle Reports. Easy to use when submitting candiates. Review collected by and hosted on G2.com.

I believe it is an industry wide issues with court closures and redactions. Most of the time customer support is helpful, but on occasion you do have a customer support member who doesn't have much input when a situation arises. Review collected by and hosted on G2.com.

The tool is effective and accomplishes our goals for background checks. Review collected by and hosted on G2.com.

Would like to see more reporting in the tool. Review collected by and hosted on G2.com.

I love the customer service and communication we receive from our dedicated rep, Chandan Das. He's quick to respond and thorough in his investigations of discrepancies or issues. He's also very knowledgeable about the packages and options Accurate offers. He's made great suggestions on things we can add to enhance our screenings. Review collected by and hosted on G2.com.

I don't believe I have anything I dislike about Accurate. Review collected by and hosted on G2.com.

The excellent customer service and partner collaboration Review collected by and hosted on G2.com.

Nothing within Accurate's control-- county delays can be frustrating, but there isn't anything anyone can do about that Review collected by and hosted on G2.com.

Turnaround Time - My account rep is amazing - Clearinghouse reports are clear and provide detailed information - Dashboard is very easy to use - Integration was seamless - Review collected by and hosted on G2.com.

Billing is often inaccurate - Customer Support is average but getting better - I wish the search feature was better ( I currently have to type in the full last name in order to get results) would prefer to add just a few letters - SSN match is terrible in how their process works as well as their results. Review collected by and hosted on G2.com.

Accurate takes heavy lifting for you. Ease of use and accuracy of information are the things that I like the most Review collected by and hosted on G2.com.

I would not say that Accurate has any downside. If anything, more regional support based on the caller but I understand the limitations there. Review collected by and hosted on G2.com.

The customer support, the quick turn around for inquiries the quick turn around for background checks and the ease of the system and its features and the implemtation was very quick and easy. Review collected by and hosted on G2.com.

only thing that comes to mind is the length of time for foreign background checks and places that dont electronicaly provide the proof yet. I dont beleive that is an Accurate controlled item though Review collected by and hosted on G2.com.