Glover T.

Mid-Market (51-1000 emp.)

8/24/2020

"Migration from Multiple Legacy Systems to Salesforce was made easy by AGG"

5/5

Describe the project or task Access Global Group helped with:

Access Global Group helped us in migrate from a various platforms to Salesforce. Our Legacy Systems are Zendesk, Sharepoint, Netsuite and 2 other home grown systems. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

I really liked the ease of partnering up with them. We partnered up with them within a few days of our initial meeting. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

Nothing to dislike Access Global Group, they were very helpful. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

They helped us eliminate all the confusion, a wide range of our legacy platforms were causing lot of problems around Accountability, Human Error and other fronts in our organization, by delivering us a single solution on Salesforce satisfying all of our needs. Their process really helped us understand the system capability. Review collected by and hosted on G2.com.

Land T.

Mid-Market (51-1000 emp.)

8/10/2020

"Experts in Salesforce.com Communities & Helped us replace legacy Systems"

5/5

Describe the project or task Access Global Group helped with:

Our project is to replace legacy systems to manage customers and their portals. With the the new cutting edge systems that can help us and the customers to mean-over through stuff easily and better management. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

Access team was very instrumental in helping us understand the pro's & Cons/Best practices around the system and are very knowledgable with our industry standards. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

I wish we knew about Salesforce.com & Access global team earlier. Review collected by and hosted on G2.com.

Recommendations to others considering Access Global Group:

Very knowledgable and guided us along the way. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

Access team helped us replace our legacy systems - Java based system, Zoho and home grown .net system.

Implemented Salesforce.com and communities which made the process streamlined for us to manage the customers and easier for our customers to access their documents they needed with out calling us. Review collected by and hosted on G2.com.

Allen S.

Mid-Market (51-1000 emp.)

8/9/2020

"Experts in integrating Quickbooks & Netsuite with Salesforce.com"

5/5

Describe the project or task Access Global Group helped with:

We needed help with integrating Our Netsuite and Quickbooks(Inherited from Acquisition) system with Salesforce. We were not able to connect with system in the past which started causing lot of human errors. We engaged Access Global team to guide us through this, since they did this many times . Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

Access Global team is very knowledgeable with Financial products like Quickbooks, Netsuite and others. They were very helpful and guided us along the way with the implementation and ongoing maintenance Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

We should have contacted Access global team sooner. Review collected by and hosted on G2.com.

Recommendations to others considering Access Global Group:

Call AGG for any Netsuite & Quickbooks integration, they guided us along the way. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

They helped us implement the integration with Netsuite & Quickbooks seamlessly with Salesforce.com.

This helped us avoid lot of human error and kept our accounting clean. Review collected by and hosted on G2.com.

Meggan G.

Director, SaaS Application Development

Enterprise (> 1000 emp.)

6/5/2020

"Excellent Salesforce Partner for nearly a Decade"

5/5

Describe the project or task Access Global Group helped with:

Our company does not have any internal Salesforce developers. We partnered with Access Global Group to be our development team almost a decade ago. In that time they have helped us with everything from resolving simple support desk tickets to implementing Service Cloud (in multiple orgs) to building our own custom CPQ before CPQ existed to integrating with our IVR and customer portals. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

The team members that we have worked with are always knowledgeable about products and capabilities and assist us to create best practice designs that are scalable and sustainable. We are able to temporarily add resources quickly based on the demands of the business and scale back down in quieter times. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

We really haven't had any issues working with Access Global Group. Once or twice over a decade we had a resource that was maybe not the best fit for a particular project once we defined the requirements. We were very quickly provided a better suited resource that was able to come up to speed quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Access Global Group:

Access Global Group has been an excellent partner and has always found a way to help us in exactly the way that we needed. It has never felt like working with a vendor, they have become part of our team. They are highly skilled and have been able to complete every complicated project we have asked on time and without increasing the cost. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

We have been able to fully automate our sales process by creating a fully automated pipeline management system that prioritizes our sales reps' follow-up tasks and "pops" them right into their soft phone to improve productivity. Once a rep is ready to create a quote we have custom pricing calculators that have pre-approved target ranges and automated contract templates that are populated from the opportunity. Once it is DocuSigned by the customer, everything automatically flows into our ERP system. This has led to overall higher productivity, more revenue, better data management and quality, and adherence to pricing guidelines.

We have also automated our customer service team's work as well. We rolled out the Service Cloud and have been able to integrate with our telephony platform to skill reps for specific issues. This has improved our average handle time and given us the ability to prioritize some case work over others. Review collected by and hosted on G2.com.

Nick T.

Mid-Market (51-1000 emp.)

8/6/2020

"On Time delivery and very knowledgable about legal Industry."

5/5

Describe the project or task Access Global Group helped with:

We needed help implementing Salesforce.com to run our legal team, Manage customers, Support and many other components. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

AGG team was really helpful in educating us about what we can do on our new platforms and walked us through some of the the best practices. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

Absolutely nothing to dislike about AGG. Review collected by and hosted on G2.com.

Recommendations to others considering Access Global Group:

I highly recommend AGG for any Salesforce needs. Call them! Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

They implemented our new salesforce system that helped us manage Customers, Legal teams internally, support, Invoices reporting, Dashboards and other aspects Review collected by and hosted on G2.com.

Siri A.

Enterprise (> 1000 emp.)

7/15/2020

"Very knowledgable and supportive all the way"

5/5

Describe the project or task Access Global Group helped with:

Replacing our legacy CRM with Salesforce was a big undertaking. Our agents worked in call centers around the globe and despite the benefits of the new solution they were change averse. Access team did a great job in helping us implement new system with integration, manage change, facilitate training across regions, and promote adoption. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

They are vey knowledgable & experienced with

- Call center implementations,

- They guided us through the telecom vendor selection process and

- Other related feature add on's. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

We haven't had any issue working with this team. Review collected by and hosted on G2.com.

Recommendations to others considering Access Global Group:

My advice is don't underestimate the human element when planning business transformation projects. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

Access team replaced an existing CRM and two other home grown systems with Salesforce.com.

Benefits: The system is very user friendly and has abundant features to help users. Review collected by and hosted on G2.com.

Tom D.

Mid-Market (51-1000 emp.)

8/5/2020

"One of the best teams we have worked with. They are always there to support us."

5/5

Describe the project or task Access Global Group helped with:

We worked with Access Global Group for many of our Salesforce products. They make sure that they deliver your product without any complications and within the initially projected time frame. Looking forward to work with them for many more projects in the near future. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

The real unique feature of this company is that they are always willing to go to the extra mile to make sure our solution is delivered as planned or better. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

I could not spot any mistakes in their work, or within their teams. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

Access Global Group helped us on many of our sales force projects. The benefit we had working with Access Global Group is that they were willing to accommodate changes during any phase of the development. Review collected by and hosted on G2.com.

Nagaraju T.

Enterprise (> 1000 emp.)

8/4/2020

"Access Global group's expertise in Salesforce, and their commitment to perfection."

5/5

Describe the project or task Access Global Group helped with:

Our company worked with Access Global Group on several Salesforce projects. I was very much impressed by their commitment to customer satisfaction and perfection. They are driven by the spirit to satisfy their customers. Just explain your requirement once, they will get it done. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

I liked their timely response to my queries and the high standards maintained during the development of the product. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

There is nothing wrong with this company at all. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

I feel the benefit of working with Access Global Group is that, you will not have to worry about the product. They always make sure that your needs are catered in the best possible way.

Access Global implemented Ticket tracking System which helped us manage with complex approval processes. Review collected by and hosted on G2.com.

Sutton J.

Mid-Market (51-1000 emp.)

8/10/2020

"The perfect Salesforce consultant for us."

5/5

Describe the project or task Access Global Group helped with:

We worked with Access Global Group for our Salesforce based product requirements. They are a set of very professional, and knowledgeable people who could fulfill our Salesforce needs, without any complications, in a smooth way. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

I really liked the way in which their team as a whole, was determined to provide us our product without any delays. They had to endure a lot of stress to achieve this. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

We liked their consultation as a whole. Nothing to dislike. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

Access Global Group has been a real support system for our Salesforce needs. Because of their expertise in this field, we could get our product within a very short span. We really liked the product at the end. Review collected by and hosted on G2.com.

Vikas S.

Enterprise (> 1000 emp.)

9/6/2020

"Smooth Implementation"

5/5

Describe the project or task Access Global Group helped with:

Access Global Group designed a platform for us so that all of our teams working on different projects could work on the same platform. This reduced the confusion and chaos that we had while working on different platforms. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

We really liked the coordination between their teams. This reduced our effort as we needed to explain our requirements only once. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

There is nothing that we disliked about them. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

Access Global Group helped us in integrating all of our platforms into a single platform. It was a great experience working with them as they were always ready to make changes based on our needs. Review collected by and hosted on G2.com.