Verified User in Consumer Goods

Enterprise (> 1000 emp.)

2/16/2021

"Glad we went with AGG"

5/5

Describe the project or task Access Global Group helped with:

Access team did a great job with implementing the new SalesForce platform and training field personnel. The highly skilled team quickly resolved issues that came up during integration allowing us to stick to our timelines and budget. They continued to support our team throughout the process and helped us increase the overall adoption of the new product. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

Experienced team members helped troubleshoot unforeseen hurdles. Collaborated well with our in-house development team.

Excellent at communicating overall project timelines, issues and managing expectations.

They suggested changes to the project and feature additions that greatly benefited our workflow and helped increase adoption.

Figured out alternate solutions to achieve our end goal while staying on track with our budget. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

Nothing to dislike with this team, glad we went with AGG. Review collected by and hosted on G2.com.

Recommendations to others considering Access Global Group:

Engage them early and make sure your team clearly communicates your needs. It will help in successful execution of your engagement. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

Replacing legacy CRM and integrating with our complex systems was challenging enough, not to mention rolling out, training and working to increase adoption within hundreds of field personnel was incredible work. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

3/18/2021

"Worth going with AGG"

5/5

Describe the project or task Access Global Group helped with:

We were upgrading to salesforce.com from a legacy system. Client data accessibility and sales Process alignment is our priority. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

AGG made things happen very easier and much faster. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

No regrets. Liked the process of AGG 100% Review collected by and hosted on G2.com.

Recommendations to others considering Access Global Group:

Defenieltly a go-to place for people with any level of knowledge! Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

AGG assisted us with executing Salesforce for our Sales group with CPQ, Communities, Conga, Docusign, and numerous others. This made our interaction smoothes out and the group adores the framework. Their proposal on change the board was superb.

Survey gathered by and facilitated on G2.com. Review collected by and hosted on G2.com.

Eric E.

Enterprise (> 1000 emp.)

11/17/2020

"Well Planned Implementation"

5/5

Describe the project or task Access Global Group helped with:

As the IT director, I engaged AGG to develop a custom application within Force.com. In parallel we have lot of clean up on our old Salesforce system we needed help with. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

The team at AGG were very helpful, they are very communicative & project is well planned. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

We look forward to work with them in the near future again. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

Having had a terrible experience with my previous consultant, AGG proved to be everything I was looking for in a partner. Not only did they do a fantastic job customizing, developing and deploying, but they worked extremely hard to consistently and accurately manage expectations and requirements. Communication was and continues to be excellent. Their business analysts are just as skilled as their developers and this was a major key to our successful project. The entire company is also just an absolute pleasure to work with. I would recommend AGG to anyone seeking custom salesforce development. Review collected by and hosted on G2.com.

Verified User in Automotive

Small-Business (50 or fewer emp.)

3/19/2021

""A very satisfied customer""

5/5

Describe the project or task Access Global Group helped with:

Access Global Group helped us in implementation of Automated processing in our new platforms. It was all new for our team and Access Global was very helpful in the implementation project. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

I liked the way Access Global handled the whole project in multiple phases. The way the process was managed and their approach towards the gaps that were identified during the requirements gathering.

It was a complete smooth implementation with flexible changes with the requirements of ours users. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

I couldn't say anything that was something I was not satisfied with Access Global Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

Access Global was very professional in their way of organizing the whole implementation team, the way they handled the issues that were identified during the implementation. It was an out and out successful implementation project Review collected by and hosted on G2.com.

Alvin W.

Enterprise (> 1000 emp.)

2/10/2021

"Smooth migration from Professional to Enterprise"

5/5

Describe the project or task Access Global Group helped with:

Access Global Group helped us upgrade from Professional to enterprise edition of salesforce.com. We needed all our processes streamlined using new features in enterprise. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

Very professional and well defined process Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

the project was a little bumpy initially but it got better once we got in to design. There is also lot of turnover in our team . Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

Sales process was streamlined, lot of steps from our professional edition were automated in enterprise edition by Access Global team. With this new edition of salesforce, there no room for human error. Review collected by and hosted on G2.com.

Brad H.

Enterprise (> 1000 emp.)

9/9/2020

"A powerful resource; professional, efficient and pleasant experience working with Access Gobal Group"

5/5

Describe the project or task Access Global Group helped with:

We needed to replace our our legacy system and implement Salesforce.com. Client data accessibility and sales Process alignment is our priority. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

Access Global brings a tremendous wealth of knowledge and professionalism to the region; They are not only technically proficient but have the ability to understand business in detail, ask the relevant questions, map valuable business processes, address management concerns with specificity and offer a cost-effective, on-time implementation, provide professional and responsive post-implementation support. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

No dislikes, Access global group is a huge asset to us. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

Access Global implemented Salesforce.com in our business as our first automated CRM solution. Our client database is the heart of our business and they worked closely to customize it to meet the very specific requirements of the business and its owners. Now we have a real time, dynamic and integrated solution that is going to give us an edge over many competitors ranging from large financial institutions to more boutique firms. I strongly recommend Access Global to those businesses who are ready to implement the next generation CRM solutions. Review collected by and hosted on G2.com.

Satish K.

Enterprise (> 1000 emp.)

1/6/2021

"Successful Partnership"

5/5

Describe the project or task Access Global Group helped with:

We needed help implementing Salesforce with one of our customers and we dont have enough onshore resources to support at the time. Our need was around architecture, Integration and support. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

Their credentials in salesforce are impressive, very knowledgable & Highly recommended. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

No Downsides working with AGG, they were very helpful. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

Access Global Team helped us with Salesforce.com system architecture, integration and support. This is a brand new salesforce implementation for our customer in healthcare industry. This is system is accommodating 2000 Salesforce users, supporting over a million customers in west coast. Review collected by and hosted on G2.com.

Paul A.

Enterprise (> 1000 emp.)

9/6/2020

"Salesforce Partner You Can Count On"

5/5

Describe the project or task Access Global Group helped with:

Unlike other projects, ours was peculiar. We had a ready to use Salesforce module in France, but we wanted to differentiate and build modules which are more relevant to our region and appetite. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

From the very first meeting, AGG demonstrated evident passion, knowledge, and love for Salesforce CRM. This created a comfortable environment for us and made our decision easy to sign up with AGG.

I must also applaud AGG's responsiveness and their smart use of technology (Gotomeetings, Lucid Charts, etc) which gave my working committee and me, seamless involvement throughout the process. They carried out integration to our ERP professionally and seamlessly, which brings a big smile to us. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

no complaints at this time. AGG is much needed for salesforce needs. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

As we entered the discovery sessions, I was delighted that AGG was more keen to learn about our pain points, business challenges, and expectations. They were more interested in building a module which works best for us. Sometimes, they even challenged us in areas where we did not need CRM!

Today, I believe we have a CRM which works best for our current needs and adaptable for the future. We are already planning out our second phase with AGG to build other modules which will add value to our business and our stakeholders!

If you are reading this review and are in a dilemma to choose a CRM solutions partner, look no further. Thank you, Access Global Team! Review collected by and hosted on G2.com.

Darrell C.

Enterprise (> 1000 emp.)

8/28/2020

"Fastest Salesforce.com & CTI Implementation"

5/5

Describe the project or task Access Global Group helped with:

We needed to replace our legacy CRM & Implement Computer Telephony Integration(CTI) with I3. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

AGG team made great suggestions, Fast paced implementation and Patient. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

Our Experience with AGG. is A+, We are engaged with them in couple of successful projects. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

We have chosen AGG as our deployment partner as they were highly recommended by other part of our company. They have done an outstanding job for us. We were especially impressed with AGG's project team. Mrudula Anne, who was the project manager, impressively got very closely engaged with our project team to truly understand what our company was looking for. He guided us to customize Salesforce to apply our business practice to the program. He made great suggestions that we didn’t even think about! And the best thing of all was that he managed to complete the full deployment only in 5 weeks! The initial estimate was 90 days. We are still working with AGG to make further enhancements to our Salesforce Org. We will especially highly recommend AGG to those companies new to Salesforce. Review collected by and hosted on G2.com.

Michael A.

Enterprise (> 1000 emp.)

8/27/2020

"Great work and more to come!"

5/5

Describe the project or task Access Global Group helped with:

We need help with implementing couple of custom Integration's. Our challenge is the last partner didnt leave a ny documentation for the work that is done. Review collected by and hosted on G2.com.

What do you like best about Access Global Group?

Team is tech savvy and all i can say is they made it happen. Review collected by and hosted on G2.com.

What do you dislike about Access Global Group?

We love this team and with work with them again a heartbeat. Review collected by and hosted on G2.com.

What problems is Access Global Group solving and how is that benefiting you?

Great work by AGG team in managing such a complex project which was an enhancement over a custom application built by another SFDC partner. There was no technical documentation available and the team was able to ramp up quickly to meet all the tight deadlines we had. I've to specially mention the API development work done by this team, there were several unknowns / risks / ambiguities, but the team pulled through all those and were able to deliver the API we needed. We've embarked on several Agile projects with limited or no success and this project team w/o the mumbo-jumbo of Agile, truly delivered the project in an agile methodology w/o compromising on the quality of the deliverable. Great Job !! Review collected by and hosted on G2.com.