Accelo is our source of truth company-wide for the status of all projects, tasks, tickets, campaigns, opportunities, etc. It's our master CRM and time tracker tool (time entries for client work, internal work, etc.) as well as time/bandwidth planning within teams. Our operations team has put a ton of effort to making Accelo our master tool for all project resources. We all have it open all day, every day. The timers, search functionality, associations, permissions, notifications -- all work great.

We love Accelo for big picture, but the day-to-day tasks/work were still being tracked in spreadsheets until we recently migrated several teams to Jira. Some of the Accelo modules that promised day-to-day status/tracking and/or Gantt charts are a bit overpromised but not as usable in practice.

Accelo provides the central location for project management, fee structures, time tracking and allocation, and central notes/documents for any given work across the agency.

Accelo allows us to easily know the critical information about each project. Keeping a project on schedule and on budget is so much better now that we are using Accelo to do it.

We are constantly having to monitor where hours are being placed by Accelo in retainer periods. If we leave a retainer period from a previous month open, Accelo will often assign entered hours to an old retainer period even though the dates dont match.

Making sure projects are staying on budget, and knowing where projects are financially during the entire process is a problem we dealt with for years before Accelo. Now we have it in real time, anytime. Accelo is saving us time, which saves us money.

The ability to easily create custom tasks and allocate hours then assign to an artist. Schedule dashboard allows us to see where hours can be allocated and ensure we aren't overworking our team.

The thing I dislike the most about Accelo is having to clock my time every day, LOL, that is nothing against Accelo. It's just part of the job. I guess one thing that would make it better is the ability to upload larger files.

With the last tool we tried to use, we were still seeing projects go over budget and therefore losing money; our projects have been much closer to the budget now.

From sales to project management, Accelo is a seamless platform that works across all departments. And if you don't need a particular module, you don't have to pay for it!

As with any comprehensive platform, there is a learning curve. The training process is excellent, and you can have Accelo do much of the setup for you. And as long as you're paying attention and utilize the resources provided, it's easy to learn and customize for your organization's unique needs.

We can manage, from prospect to client, the entire sales and project management journey in one place. It's where we clock all of our hours, understand where we are in each project, know who is working on what, and follow specific timelines that are SUPER easy to incorporate into each project plan. It's not perfect, but it's the BEST solution we have found in our search for a platform that fully manages our agency's day-to-day work.

Accelo offers an all-in-one solution for my creative agency. The ability to include different divisions and have different classifications of clients in one system saves us time, energy, and money when it comes to project management and billing. The Quickbooks Online and Gmail sync are both huge pluses to the system's ability to work in line with our existing infrastructure.

There are some simple user experience issues that I have brought up a few times that never seem to get fixed. The Gmail and QBO syncs can be a little buggy at times. The newest search function isn't as intuitive as the old version. The CRM is too simplistic, so we just don't use it anymore.

Accelo is a great solution for any project, ticket, or retainer-based services company that is looking to streamline the communication, work allocation, and billing, process within their company. Their customer service is excellent and the onboarding process options they have will meet any company's needs or budget. The pricing is such that if you need more than one of the modules, you might as well get the full SERVOPS. It might seem a schemey way of getting you to the SERVOPS, but it is worth it in the end. I have been using Acello for my company for over four years now, and I have never thought of switching to any other program since signing up.

Ticket and retainer task management and billing for multiple divisions with one login. Syncing billing to QBO for seamless accounts receivable process. These were the two objectives we wanted to meet when choosing Accelo and is what keeps us very happy to stay.

The visibility I have into my teams bandwidth and the ability to plan around it.

That I don't have enough time in my day to use it to its full capacity.

I'm fixing a problem we've had for a long time around understanding our overall bandwidth and profitability on projects.

Accelo has been a pleasure to use! Being part of an digital agency, the days are fast paced and Accelo has enabled me to track my time accurately, increasing my productivity. At the same time, I have oversight of my projects, retainers and invoicing, making sure that I have a line of sight at all times.

I have not experienced anything particularly unhelpful or challenging to use. I have not been using the platform for very long, so there may still be functionalities that I encounter along the way, but for now, it have been a pleasure to use!

Accelo has helped our agency manage the capacity of our teams and assisted with resource management through reporting tools and team schedules. It has also enabled our team members to track time quickly and accurately in a variety of ways (daily or weekly) that suits different employees' preferences. This has enabled accurate individual utilization tracking, as well as keeping track of the scope of retainers and projects.

There are so many positives - the interface is easy to read and understand, and their onboarding and training is exceptional. We have had just over 5 weeks of onboarding and the support is amazing.

There is quite an in-depth setup process if you have a large client base and templating some of the projects and things are intensive - but it is well worth the effort once you get it done!

It is a very easy-to-use platform once you know the basics - which they set you up for success while onboarding!

We haven't come across any issues yet, but have already noticed that it has improved our communications and timelines of our projects. The ticketing system has also improved communications with customers.

I like how the accelo software allowed us to implement it in steps. This made it much easier to roll it out and allow people to migrate and learn at an easier pace.

I haven't found a downside yet, You've always got to be willing to hand everything over to the single system.

Use the Google Workspace integration!

This system became the digital nervous system for our whole business. We use it as a CRM and for all of our projects and for tracking our sales funnels. Next we are going to start using the Client Portal.

Accelo is completely transforming the way we do business. From bringing all organizational processes under one umbrella to linking every retainer task to an employee with time tracking, we've never been at a better place to accurately measure our ROI and grow our business.

So far, there is nothing I dislike about using Acello!

We have been able to solve workflow management issues as well as employee ROI and bandwidth issues.