Aegis Service Desk Pros and Cons

Basically Aegis desk was developed for assisted self service 3.0 product and leverages the powerful features of office extension 3.0 the best thing is it includes cutting edge videoconferencing equipment with a webcam, 4k monitor and a directional soundbar to create a person -to - person experience using technology. Review collected by and hosted on G2.com.

Sometimes webcam create issues technically but team is so helpful and they provide help as soon as possible. Review collected by and hosted on G2.com.

Every button and Ui is easily understandable. which makes the company and user to be training free. they need not spend much time and money on spending Review collected by and hosted on G2.com.

The Lag and Crashes of are more noow a days. we dont undertand the system, it suddenly restarts or refreshes entire thing. Review collected by and hosted on G2.com.

I'm using Aegis service desk everyday in my company for last 3 years. IT is easy to use and provides good fetures. I have integrated Aegis service desk with my application so whenever a system generates error it will create a ticket. Review collected by and hosted on G2.com.

It is easy to use but some time it becomes complex as well that how to use multiple features. Review collected by and hosted on G2.com.

Responsive Support and User Friendly Interface. Review collected by and hosted on G2.com.

Lack of Integration Capabilities limits the support Review collected by and hosted on G2.com.

User friendly and product support quality is good Review collected by and hosted on G2.com.

Lacks in feature updates and meeting business requirements. Review collected by and hosted on G2.com.

Aegis Service desk is t's integrated help desk . Which manage client and asset managment Review collected by and hosted on G2.com.

Nothing as of now everything is good but when you are some time getting confused which option should use for which task Review collected by and hosted on G2.com.

is a fully integrated Help Desk, Client and Asset Management system to power your call center. Review collected by and hosted on G2.com.

UI is very old style and it can be imporoved with modern UI Review collected by and hosted on G2.com.

Knowledge base management, SLA management, reporting and analytics Review collected by and hosted on G2.com.

No mobile app Available. Limited customisation on interface and workflows Review collected by and hosted on G2.com.

Aegis Service Desk is easy to use, user interactive, and provides innovative features. It is also cost-effective and provides a good degree of customization. Review collected by and hosted on G2.com.

It requires some development backlog work in the background. Especially we have to remodel some of the customer feature requests and remember to close it once released. Review collected by and hosted on G2.com.

It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. Review collected by and hosted on G2.com.

Aegis Helpdesk does not offer a free trial Review collected by and hosted on G2.com.