--- title: 8x8 Contact Center Reviews meta_title: '8x8 Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 257 reviews by the users' company size, role or industry to find out how 8x8 Contact Center works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 257 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 8x8 Contact Center Reviews **Vendor:** 8x8 **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.1/5.0 **Total Reviews:** 257 ## About 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments ## 8x8 Contact Center Pros & Cons **What users like:** - Users value the **ease of use and implementation** of 8x8 Contact Center, enhancing operational efficiency and communication. (37 reviews) - Users commend the **helpful customer support** of 8x8 Contact Center, ensuring quick assistance and satisfaction. (26 reviews) - Users value the **responsive customer support** of 8x8 Contact Center, appreciating their quick and helpful assistance. (24 reviews) - Users value the **omnichannel support** and analytics of 8x8 Contact Center, enhancing customer interaction and service efficiency. (19 reviews) - Users value the **efficiency** of 8x8 Contact Center, enhancing customer service and operational scalability seamlessly. (17 reviews) - Easy Setup (12 reviews) - Users value the **flexibility** of 8x8 Contact Center, enabling seamless integration and adaptability across various communication channels. (12 reviews) - Intuitive (12 reviews) - Users find the **robust reporting and customer experience analytics** invaluable for improving their contact center operations. (11 reviews) - Integrations (10 reviews) **What users dislike:** - Users find the **missing features** of 8x8 Contact Center limiting, hindering effective administration and user experience. (11 reviews) - Users express frustration with **poor customer support** , highlighting unhelpful chatbots and lack of effective administration. (11 reviews) - Users find the **call management process cumbersome** , struggling with multiple platforms and complex settings. (7 reviews) - Users find the **complexity** of the 8x8 Contact Center settings frustrating, impacting usability and admin efficiency. (7 reviews) - Users express frustration over **integration issues** with Zoho ERP and other call center services, complicating their experience. (7 reviews) - Call Issues (6 reviews) - Chat Functionality Issues (6 reviews) - Users face a significant **lack of clarity** in training, features, and overall functionality of the 8x8 Contact Center. (6 reviews) - Audio Issues (5 reviews) - Difficult Implementation (5 reviews) ## 8x8 Contact Center Reviews ### 1. Things seem to work fine but not everything is self explanatory for me. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about 8x8 Contact Center?** I like the ability to grade calls in 8x8, and be able to have detailed notes about it. **What do you dislike about 8x8 Contact Center?** I wish there were a better way to report the results of graded calls to managers within 8x8 without having to export it to an email. I also wish there were a better way to get customers to do surveys since they usually hang up before the agents. **What problems is 8x8 Contact Center solving and how is that benefiting you?** We are grading calls and improving the quality of our customer experience. ### 2. Localized IVR reduces friction! **Rating:** 4.5/5.0 stars **Reviewed by:** Brian C. | Senior Director End User Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about 8x8 Contact Center?** Most recently using the flexibility of scripting we have been able to “localize” our IVR in Japan to reduce friction with Japanese clients. By simply recording a version of the IVR in Japanese we reduced hang ups from 45% to 13%. Followed with Brazil and 8 countries in LATAM **What do you dislike about 8x8 Contact Center?** NO EXCEL EXPORTS or search in agent or analytics views. **Recommendations to others considering 8x8 Contact Center:** Check on local dial numbers **What problems is 8x8 Contact Center solving and how is that benefiting you?** Business Analytics is great ### 3. 8x8 review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about 8x8 Contact Center?** I like the integration between 8x8 and Salesforce. I like the auto recognition of audio devices when plugged in. **What do you dislike about 8x8 Contact Center?** I dislike how the pop out feature isn’t static. But that sounds more like integration issues with salesforce. **What problems is 8x8 Contact Center solving and how is that benefiting you?** I don’t know solving problems is the right terminology, but i use it daily for taking and logging calls. Honestly I don’t have any benefits from this. ### 4. Customer Care Supervisor **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about 8x8 Contact Center?** The salesforce integration this makes answering phone calls for our agents much easier **What do you dislike about 8x8 Contact Center?** Reports I.e. ability to track transfers. I have tried to find how many times a customer has been bounced around the call center but can find the answer **What problems is 8x8 Contact Center solving and how is that benefiting you?** Leaving notes while agents are on a phone call. Wrap up times could be faster ### 5. The system is fair but with few flaws **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2019 **What do you like best about 8x8 Contact Center?** When calls come in the customer account information is listed **What do you dislike about 8x8 Contact Center?** I dislike when other departments transfer customer to my department the customer's account details are not listed **Recommendations to others considering 8x8 Contact Center:** The service is good, I would recommend it to others **What problems is 8x8 Contact Center solving and how is that benefiting you?** Not much, I do get the customer to the right department for their issues ### 6. Simple, reliable, effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about 8x8 Contact Center?** The software is easy to train our technicians, flexible for our sometimes mobile technicians, and ALWAYS up and working, nights and weekends. **What do you dislike about 8x8 Contact Center?** With a large part time staff licensing can be tricky. **What problems is 8x8 Contact Center solving and how is that benefiting you?** We support a dynamic environment. We have staff nights and weekends and to leverage the staff, they are often tasked with other jobs that bring them around campus. By having the virtual contact center, they are able to work in other buildings without being tied to their desk/phone. ### 7. I don’t use it much. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about 8x8 Contact Center?** I don’t take calls and am not super familiar with this part. **What do you dislike about 8x8 Contact Center?** I don’t use it enough to have any dislikes. **What problems is 8x8 Contact Center solving and how is that benefiting you?** I see the benefits after that fact in pulling calls and doing evaluations on the calls. ### 8. Works fine **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about 8x8 Contact Center?** The options to write notes so that the call can be finished faster and move on to the next call **What do you dislike about 8x8 Contact Center?** The avialabilty to join calls when conferenced **Recommendations to others considering 8x8 Contact Center:** 3way call disconnect **What problems is 8x8 Contact Center solving and how is that benefiting you?** Nothing I can think of ### 9. Don't waste your money or time! **Rating:** 0.0/5.0 stars **Reviewed by:** Ken S. | Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2018 **What do you like best about 8x8 Contact Center?** Nothing...I can't say anything good about 8x8. It's been a struggle from day 1, and we have not gotten anything but headaches & bills...Although they have refunded partial of fees...we are still charged for services never used & they are perfectly comfortable with it... **What do you dislike about 8x8 Contact Center?** The way the company is setup..."the left hand don't know what the right hand is doing" in short! The amount of time it takes to resolve any problem is ridiculous... I have spoken to multiple reps...all with the same result... **Recommendations to others considering 8x8 Contact Center:** Don't waste your time or money... **What problems is 8x8 Contact Center solving and how is that benefiting you?** No benefits... Ongoing problems...Phone service never launched or used, although charged for 6 months services.... We currently have spent 7k on the service that has never been used or launched... Expect long delays and not too helpful support. ### 10. Pretty Good, Not Great **Rating:** 3.5/5.0 stars **Reviewed by:** Jordan K. | Client Support Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2018 **What do you like best about 8x8 Contact Center?** We like the ability to pull real time reporting and monitor calls. Reporting as a whole works well. **What do you dislike about 8x8 Contact Center?** Our contact center opens at 7am. Until 7am, no phone calls should be accepted by the queue, but rather informed of our operating hours via our recorded message. We've consistently had contact reach the queue prior to our start time for several months. 8x8 support is unable to find the source of the problem. **Recommendations to others considering 8x8 Contact Center:** Request a trial and assistance in establishing your would-be settings. **What problems is 8x8 Contact Center solving and how is that benefiting you?** We use 8x8 as our primary contact center software. We also use the ability to monitor and playback recorded calls as a training tool. ### 11. GREAT STUFF **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about 8x8 Contact Center?** It's pretty great except for the fact that the faxes come out annoying and slow. **What do you dislike about 8x8 Contact Center?** The faxes take foreverrrr but it's still pretty great. **What problems is 8x8 Contact Center solving and how is that benefiting you?** It's a lot more organized than anything else. ### 12. 8x8 - Medicore Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2018 **What do you like best about 8x8 Contact Center?** work from home and the ease to call people. customization with how you want to disposition each call. **What do you dislike about 8x8 Contact Center?** Integration between Netsuite sometimes is not great - also drops a lot of calls. **Recommendations to others considering 8x8 Contact Center:** I would 100% recommend this. Support has been great and it really does help with eliminating office phones and letting people work from home and on the go. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Can now work remote and make calls from anywhere. No need to have a desk phone. This allows our sales team to be on the go and more efficient. ### 13. 8x8 Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about 8x8 Contact Center?** It seems to integrate with almost all platforms, websites and browsers. **What do you dislike about 8x8 Contact Center?** Thier support is hard to reach and they often do not solve the challenges I am facing within the extensions of other applications. **What problems is 8x8 Contact Center solving and how is that benefiting you?** I am selling to people via the phone and have the ability to reach more people. ### 14. Ok for what it is... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2017 **What do you like best about 8x8 Contact Center?** Desktop version is good, but glitches a lot. **What do you dislike about 8x8 Contact Center?** The virtual assistant always shuts off. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Providing easy contact within everyone in the office. Make communicating a bit easier. We no longer use it... ### 15. Slow cumbersome **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2017 **What do you like best about 8x8 Contact Center?** Personal customer servicek liked the easy format. **What do you dislike about 8x8 Contact Center?** Took a lot to keep organized. Always felt like you were missing something. It was a cookie cutter solution. **Recommendations to others considering 8x8 Contact Center:** Make sure admin knows what's up **What problems is 8x8 Contact Center solving and how is that benefiting you?** Cheaper than others ### 16. Works well most of the time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about 8x8 Contact Center?** 8x8 has our queues set up perfectly. It’s easy to turn on call recording for agents. It is fairly simple to set up new lines. I love being able to have multiple queues. **What do you dislike about 8x8 Contact Center?** Sometimes their software has bugs. My agents regularly complain about having to restart the software or delete and re-download their app. Additionally, their reporting in the Analytics software could be improved. You’ll find discrepancies between how many calls it says an agent “missed” on one report to another. I’ve called them multiple times to find out why there is a discrepancy, and they always tell the that it’s just Version 1.0 of the software, so it needs improvement. It’s been like that for 1.5 years though. We have learned to work around these little issues. I wish there was a report with how often agents log in and out of the queue to track the percent of time they are staying in. **Recommendations to others considering 8x8 Contact Center:** Keep in mind that since it is virtual software, you are at the liberty of their servers. When they crash, you stop getting calls. This has probably happened about 5 times in 3 years. **What problems is 8x8 Contact Center solving and how is that benefiting you?** We are a virtual company, so 8x8 allows our agents to be anywhere in the world and still receive calls from our queue. I can also track and see basic info on the agents like if they are currently logged in or out. ### 17. 8x8 Turned a Small Three Person Non-Profit into a State of the Art Support System **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan P. | Executive Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** The numerous tools for making our four person non-profit office sound and perform just as efficiently as any large private corporation. The ease of setup and scalability has allowed us to grow from two to four employees enhanced our ability to provide the same services away from our desks seamlessly. **What do you dislike about 8x8 Contact Center?** As with any VOIP system, the quality of the 8x8 Services are heavily dependent on bandwidth. When we grew our office from 2 to 4 we needed to upgrade our DSL system to a more expensive broadband setup to remove the crackling and dropped calls. Having two charges for telephony (8x8 AND Verizon) is a pain. It would be really nice if 8x8 could partner with a service provider at a reduced package rate. **Recommendations to others considering 8x8 Contact Center:** Don't just compare price point. Go line by line to compare apples to apples. Vonage for Business may have a better price point, but didn't deliver all the services that 8x8 provided. Also review your setup after a year. We setup fax, recording and conference call capability for all six lines but found that only two people really needed or utilized the services. We were able to reduce our bill by dropping those unnecessary services on four of our lines with no ill affects to our callers. **What problems is 8x8 Contact Center solving and how is that benefiting you?** For over 30 years, the Brain Injury Association of Maryland has maintained a Hotline for Marylanders with brain injuries, their families, and the healthcare providers who serve them. When I came on board five years ago, I was asked to take the organization to the next level. For 30 years, if we weren't in the office, we couldn't answer those all-too-important calls. I knew we needed to "cut the cord" of that 800 number while still being able to provide the same compassion and support for which have been known for over three decades. I saw VOIP as the answer to that dilemma. I wanted a system that was portable, but seamless. A system where we could answer calls on our newly purchased iPads as easily as we could on our cell phones or desk phones. Where we could create three party calls with the click of a button to immediately put a caller directly in touch with the resource he or she needed. It had to be flexible, scalable, and add professionalism to our office space. (No screaming to pick up the phone on line 1 for you since we didn't have voice mail and I couldn't forward the call to your phone.) After receiving a generous Salesforce.com Foundation grant to move our call notes from blue index cards to the cloud, we went searching for a VOIP system that could help us fully utilize this new award. We looked at several systems, but found that 8x8 offered the most services for the best price. As an Executive Director with no IT or Telephone background or support, I needed a system that I could learn and implement quickly and easily. Not knowing the difference between a PBX and PBJ, I launched into setting up the system with six phone lines, six fax lines, our 800 service, virtual receptionist, voicemails to email, conference calls, and uploading our hold music. (HOLD MUSIC!. You would hear MUSIC while you were on hold! WOW!) I then made sure it worked our our cell phones and iPads. I then went about syncing it with our Salesforce.com for Non-Profits database. Before, when a call came in, we asked if they had called before. If they had, we would look for their name in a Word Document Folder with their name and then also search for a corresponding blue index card with their name in one of our four, four-drawer file cabinets. If they hadn't hung up, we would then be able to speak to them and add notes about the conversation. Now, when you call us, your number and caller ID is simultaneously run through our Salesforce.com for Non-Profits database. If you are in our database, your record pops-up and we are able to automatically see whose calling, when you called last, who took the call, and what was discussed. If you are not in our database, a text bubble pops up which allows us to add you to our Salesforce database and the call and what is discussed is automatically logged as activity on your account. That information is uploaded real time so if you call back a few hours later, and someone else answers the call (either in the office or out on the road on their iPad) your record pops up and we can pick up the conversation right where you left off. Our primary mission is to provide information and assistance to our callers whether they be calling for themselves, a loved one, patient or client. "Remembering" the caller builds a connection and connection builds trust. Without trust, our advice is no better than a list of names in the yellow pages. From the first time you call and are met with a professional greeting, transfer after hold music, or a polished voicemail, to "remembering" our last call with you, 8x8 has revolutionized our ability to serve Maryland's brain injury community. ### 18. Sales Rep is great - Service team ok **Rating:** 4.0/5.0 stars **Reviewed by:** Erik J. | Director of Sales and Operations, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** Our Sales Rep Jim Guise is awesome. He has been available for every question that we have ever had and solves our problems swiftly. **What do you dislike about 8x8 Contact Center?** As of late, we have been having a lot of issues with garbled audio, dropped calls and almost seems as if they fired everyone in their service department and hired people with little experience. They used to have incredible teams, not sure what happened over there. **Recommendations to others considering 8x8 Contact Center:** If you have tech savvy people in house and also have an outside IT company it'll be fine. If you don't good luck... Call center is tough, they NEVER read the notes in their system from previous support cases. Get's aggravating repeating yourself over and over again. **What problems is 8x8 Contact Center solving and how is that benefiting you?** The 8x8 platform links through to our salesforce platform and works great most of the time. This allowed us to not have to purchased hard phones for every workstation and also make the stations smaller since we did not have to accommodate more electronics on the desktop. ### 19. Great quality, customer service, and ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory P. | Director of Finance & Technology, Philanthropy, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** The simplicity of managing the phones, features, and users. We are paying less than we were with an out dated system that required a terminal to program and now have a considerable amount of big features without having to micromanage the system. **What do you dislike about 8x8 Contact Center?** For me, there is not much to dislike. The one area that I could see improving is being able to schedule a ring group. For business hours, having our main line answered live is ideal while having it divert to the auto-attendant after hours is preferred without having reception remember to enable DND. **Recommendations to others considering 8x8 Contact Center:** Definitely do your analysis of required features for your organization. For us, 8x8 is a natural fit. Simplicity of use and management tied to predictable billing was an important factor. Our users have not had any issues learning the features of the phone or UC apps. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Ability to easily add users in multiple office locations on the same system. Adding unified communications when it was not previously an option with our old hardware. ### 20. 8x8 does exactly what I need as an evolving business professional **Rating:** 5.0/5.0 stars **Reviewed by:** Alicha K. | Manager of Customer Care - Post Install, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** The staff - always helpful. Even when it's a silly question about something outside of their own software. The software - love that I can access everything from my phone or laptop. The app is easy to use and keeps me connected on the road. The reporting - I can keep an eye on staff, and make sure our time is being used for full ROI. **What do you dislike about 8x8 Contact Center?** Honestly? Nothing - I have zero complaints. I've been with this company for over 4 years now and have not an issue with the 8x8 system yet. **Recommendations to others considering 8x8 Contact Center:** Ease of use, great support, excellent for mobile employees **What problems is 8x8 Contact Center solving and how is that benefiting you?** Communication - lack thereof is a huge whole is many businesses. Especially when a large part of their staff are mobile. The 8x8 software always keeps us connected, up to date, and it's user-friendly design is a huge help. ### 21. Reliable integrated phone system **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie P. | Director of Policy and Planning, Legal Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2016 **What do you like best about 8x8 Contact Center?** I really like that 8x8 is reliable. I also appreciate that it allows me and other staff to make calls and access messages from anywhere -via email, on my phone, on my desktop. It allows me to work from any location with no loss of connectivity. **What do you dislike about 8x8 Contact Center?** I've been happy with 8x8. Our previous system was not reliable - there were regular problems with lost calls and bad networks. 8x8 is much better. **Recommendations to others considering 8x8 Contact Center:** I'd recommend 8x8 - it's a good investment, especially if you are concerned with planning for a disaster or need staff who are mobile for other reasons. **What problems is 8x8 Contact Center solving and how is that benefiting you?** 8x8 allows staff to communicate from wherever they are. Since we need to plan for the possibility of hurricane evacuations ever summer, we need staff who are mobile and able to do their jobs from any location. ### 22. Lot's of features and functionality, but very little usability. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2016 **What do you like best about 8x8 Contact Center?** Lot's of functionality in the system, pretty much any feature I can ask for or have asked for is available. General configuration isn't terrible. Call quality is pretty good (after we made the appropriate network connection), but the voices sound rather quiet when talking to people on the phone (even when you put it at full volume). Our implementation consultant was pretty good and really knew his stuff. It integrates with NetSuite. **What do you dislike about 8x8 Contact Center?** For a techy person, it's quite usable, but it is a terrible user experience leaving much to be desired. Apparently they're working on this, but slow going if that's the case. Their sales process was pretty bad overall and ultimately we weren't setup with the exact features and functionality we needed... what we have does work, but there are better solutions to certain aspects of our setup (we should have had the basic call queues over ring groups or even the call center they originally had us on). They nickel and dime you. Ever feature for every line is an additional cost. Not a huge issue, but it's a hassle to get them to add a feature for a user because it requires you to go to their sales dept. get a new agreement signed, and then some other dept to activate it... which can take a while or not even happen without you checking in on them a few times. VO Analytics (an add-on dashboard/analytics/reporting tool) has numbers that are actually wrong or the reps cannot explain how they numbers are derived. Support has failed to follow up on issues that have been open for more than two months. Support is also a pain. You can only call them, some reps are better than others, they're hesitant to escalate an issue, and rarely take responsibility for an issue instead offering mundane things to try even if they don't make perfect logical sense for the issue at hand. **Recommendations to others considering 8x8 Contact Center:** Explore all options and other competitors. We liked another option over 8x8 but went with them because of the NetSuite Integration. **What problems is 8x8 Contact Center solving and how is that benefiting you?** We needed a VOIP solution that integrated with NetSuite and we got that. We got web-based management and we got that. Our bill is slightly cheaper than it previously was, but I suspect it will go up as we solidify everything. ### 23. Full-Featured Telephone System that is capable of almost anything! **Rating:** 5.0/5.0 stars **Reviewed by:** Clint A. | Lead Pastor, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** We have been using 8x8 for nearly one year, and thus far we have been very satisfied! The ability to customize the system as we needed was a huge reason for switching to 8x8, and it has worked exactly as promised. We have several volunteers who are not in the office regularly and who lead up initiatives within our community. This telephone system allows us to program extensions that can automatically forward to their mobile or home phones, and allows us to accomplish our mission more effectively! We're thrilled with this system! **What do you dislike about 8x8 Contact Center?** There isn't much to dislike about 8x8's services. The issues that we have had are very minor and are generally pretty quickly solved by the technical support team. In the end, we felt that there are some areas where the instruction could be better and where functionality doesn't seem to match the intuitive set up of the equipment or systems. Overall, the customer service is great so these weren't or aren't major issues. **What problems is 8x8 Contact Center solving and how is that benefiting you?** One of the greatest problems we solved is associated with our foster care resource center. Because we have limited volunteer staff, we have very limited hours for providing clothing and other needs to foster families. At the same time, many children come into foster care with little more than the clothes on their back and they arrive in the middle of the night. This is a challenge that 8x8's service resolved well. Foster families can call our hotline 24/7. When no one is available to answer in the center, the call is seamlessly, automatically transferred to the volunteer on call. That individual is able to come and open the center and meet emergency needs! ### 24. Good phone system for a small business **Rating:** 3.0/5.0 stars **Reviewed by:** Robert F. | Real Estate Broker Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2016 **What do you like best about 8x8 Contact Center?** Ease of use no equipment needed mobile app 24 hr access rarely goes down **What do you dislike about 8x8 Contact Center?** poor support poor product training poor interface expensive **Recommendations to others considering 8x8 Contact Center:** If it wasn't so problematic to port existing telephone numbers, I would probably shop for a new provider. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Fax Phone Voice messaging Texting ### 25. Ease of use is outstanding **Rating:** 3.5/5.0 stars **Reviewed by:** Chandler B. | Practice Support Coordinator, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** The online portal for updating and making changes to our network of phones is amazing. I can easily setup and change a variety of call routing features. **What do you dislike about 8x8 Contact Center?** Support can be a little slow at making some account level changes at times. **Recommendations to others considering 8x8 Contact Center:** Make sure you have a FIBER connection to your office. We tried to implement 8x8 in some offices still on cable-modem and the networks just aren't quite there yet for good QOS. **What problems is 8x8 Contact Center solving and how is that benefiting you?** We are able to have a central number used on our advertising materials and website. Those inbound calls can be answered by a human, discussed, and easily forwarded to another office at another location. ### 26. Virtual Office - 8x8 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2016 **What do you like best about 8x8 Contact Center?** I liked the simplicity of 8x8. There are a lot of fun call feature tools that you can use that I've never had using a VoIP. I like the feature where I can also message coworkers to keep in touch. I learn something new every day using the product, which is really nice! **What do you dislike about 8x8 Contact Center?** The call quality can often be less than great. I've had a lot of customers get upset because they couldn't hear me clearly, or stated that I sounded like I was in a well. I thought it was just me at first, but other co-workers seemed to be experiencing the same issues that I was. **Recommendations to others considering 8x8 Contact Center:** Play around within the product! You'll discover a lot of cool features, and will be comfortable with it! **What problems is 8x8 Contact Center solving and how is that benefiting you?** We are using this instead of our previous platform for handling inbound calls. It's easy to set up and use. The call features are very beneficial. ### 27. Great for multiple locations. **Rating:** 3.5/5.0 stars **Reviewed by:** Colleen R. | Administrative Assistant, Civil Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2016 **What do you like best about 8x8 Contact Center?** I like that I can make changes to routing of calls fairly easily. **What do you dislike about 8x8 Contact Center?** More than once we have had our mail routing rules just disappear and no one could tell us why. They were helpful in setting them back up, but it was a pain and we weren't always aware that something was wrong. **What problems is 8x8 Contact Center solving and how is that benefiting you?** We are able to have phones answered at one of our satellite offices. ### 28. 8x* Telephone System User Review **Rating:** 5.0/5.0 stars **Reviewed by:** Art Burke • H. | Executive Career Coach & Consultant, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2016 **What do you like best about 8x8 Contact Center?** Simplicity with many options combined with great, quick training and customer service and, of course, cost. **What do you dislike about 8x8 Contact Center?** Nothing; there are many extra features available and excellent training as you utilize them **Recommendations to others considering 8x8 Contact Center:** Whether a one person business or multiple people, 8x8 is absolutely amazing, cost, state-of-the art technology, service and help. I researched many VOIP services prior to 8x8 and I have been extremely satisfied and amazed at how 8x8 performs. Additionally, 8x8 has the capability to grow with you in your business. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Efficiency and reliability with telephone communications; Even when I am away from the office I receive an e-mail notification and recording of voicemails so I am able to respond quickly as if I was in the office. ### 29. It allows my office to be anywhere! **Rating:** 4.5/5.0 stars **Reviewed by:** Tom C. | Senior Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** My job is about being available 24/7 but I can not just sit in the office constantly. However with 8x8, it allows me to answers calls wherever I may be in the world. It has helped make me even more available. **What do you dislike about 8x8 Contact Center?** Connection can be spotty if not in WIFI and using data instead **What problems is 8x8 Contact Center solving and how is that benefiting you?** Being available - it makes me able to service my clients better/faster. ### 30. 8X8 Two Years Down the Road **Rating:** 4.5/5.0 stars **Reviewed by:** John G. | Worship Mininster, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** The implementation was quick and easy. The feature set is outstanding and the call quality has been great. **What do you dislike about 8x8 Contact Center?** Really not much. Everything works well with minimal issues. **What problems is 8x8 Contact Center solving and how is that benefiting you?** We needed the ability to quickly reconfigure who sat where without having to pay a fee every time we did so. We also needed the ability to allow folks to work remote - both of these were well covered by 8X8. We recently lost the main power to our building and the ability to cover our system from remote (and cell phone app) was awesome. ### 31. 8x8 is lifesaver! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2016 **What do you like best about 8x8 Contact Center?** The mobile app. Being able to answer and make phone call from anywhere in the world is awesome! I also like having our company directory at the palm of my hand, saves me so much time then having to look up phone numbers/emails on a desktop. **What do you dislike about 8x8 Contact Center?** Every time there is an update it logs me out and sometimes forget my password since it has some crazy requirements. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Always being connected even when I'm not at the office. ### 32. Product worthy for healthcare **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** Great service array for the modern and small private practice. I enjoy and praise having video conference offering for my package. This permits to offer webinars and video consultations. Additionally, the ability to secure a business associate agreement for my healthcare service is a great bonus. **What do you dislike about 8x8 Contact Center?** The cost is not competitive for the market. Would love option to have PO for payment. I also need a dedicated sales manager-high turnover for the sales department. More flexibility in payments **What problems is 8x8 Contact Center solving and how is that benefiting you?** Secure faxing Advance techinolgy to provide quality services for conference calls and webinars ### 33. Not my favorite **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2016 **What do you like best about 8x8 Contact Center?** 8X8 is a solution for making calls without an actual phone. It has been a good backup when my work phone dies, and dailing out and taking calls is pretty easy **What do you dislike about 8x8 Contact Center?** Call quality is a little unpredictable, and there's not a good indicator of what the quality of a call is while you're in one. **Recommendations to others considering 8x8 Contact Center:** 8x8 seems to improve with each release, but still has a ways to go in terms of call quality in my opinion **What problems is 8x8 Contact Center solving and how is that benefiting you?** 8x8 has helped the company save money by reducing phone bills, and provides a great backup for when phones die or get lost ### 34. A Very trying experience indeed **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2016 **What do you like best about 8x8 Contact Center?** The ability to change what appears under caller ID. **What do you dislike about 8x8 Contact Center?** The call quality is pretty dreadful, despite using many different headsets, plugging my computer in through ethernet and using wifi, nothing helps the complaints that customers make regarding the choppiness, severe delay, and sometimes just not able to hear me at all. **Recommendations to others considering 8x8 Contact Center:** I would not recommend 8x8 if there are other alternatives you are considering. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Quite honestly, I don't even know how to answer this question. VOIP can be tricky regardless, but I have worked for other companies previously remotely utilizing VOIP and never had these issues. ### 35. iBIO - Small Non-Profit Organization **Rating:** 4.0/5.0 stars **Reviewed by:** John C. | Executive Vice President & Corporate Secretary, Biotechnology, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about 8x8 Contact Center?** flexible and feature rich, and inexpensive **What do you dislike about 8x8 Contact Center?** WE have had some problems with the iPhone app not working **What problems is 8x8 Contact Center solving and how is that benefiting you?** It is important for our organization to be in constant contact to our members. 8x8 functionality allows us to always be in touch. ### 36. Phone System Admin **Rating:** 3.0/5.0 stars **Reviewed by:** Charles R. | Customer Service Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2015 **What do you like best about 8x8 Contact Center?** They recently altered their customer support. Previously, we had a dedicated support representative, who responded as quickly as one person could. Now they have team support and a ticketing system, which allows for faster handling of questions/issues, but we still have a dedicated Account Representative for escalations. I also enjoy that everything is stored online and easily expandable as we grow. Discounted pricing. **What do you dislike about 8x8 Contact Center?** We use their Virtual Office and Virtual Contact Center offerings. I am disappointed that both are separate systems, which requires double the effort when performing tasks, such as reviewing reports or altering queues. Queue/Script building in the VCC side is not intuitive. Classic reports in VCC are difficult to generate and manipulate. New reports are still in beta and contain less information than available in the classic reports. Hold music on the VCC cannot be changed. Many of our customers have indicated that they do not like the hold music. 8x8 has submitted an enhancement request to their development team **What problems is 8x8 Contact Center solving and how is that benefiting you?** 8x8 is currently a workable solution. ### 37. 8x8 - there when you need it **Rating:** 4.5/5.0 stars **Reviewed by:** Vineet S. | Oracle DBA, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** Availability in all formats App, web, exe **What do you dislike about 8x8 Contact Center?** Nothing particular, it's always great to have it **Recommendations to others considering 8x8 Contact Center:** Definitely a great product **What problems is 8x8 Contact Center solving and how is that benefiting you?** Client calls Urgent meeting bridges Always makes me available when my business needs it ### 38. 100% reliable, great support, great people **Rating:** 5.0/5.0 stars **Reviewed by:** Tim K. | Vice President-Client Services and Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** reliability, reporting, ease of setup and configuration and support **What do you dislike about 8x8 Contact Center?** pricing could be lower. Also, our sales rep left and the person who took over our account is not engaged enough. **Recommendations to others considering 8x8 Contact Center:** If it fits into your budget and you want the confidence to know your phone system will have up time at 100%, this is your company. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Straight integration into Zendesk which allows each call to be documented and historically kept. ### 39. Flexible Phone System **Rating:** 4.5/5.0 stars **Reviewed by:** Erik R. | President, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2016 **What do you like best about 8x8 Contact Center?** Flexible System for a good price. Able to customize the system to changing needs. Able to customize and meet setup requirements when needed. Once you have an account and a physical phone, you can change locations and continue working as long as you have a good internet connection. **What do you dislike about 8x8 Contact Center?** The mobile app doesn't always function properly because the clarity is lacking. It either sounds like it's in a tunnel or the connection drops intermittently (this issue is specific to the mobile app). However, the phones work excellently. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Multi-State Distributed Workforce. Ability to set up routing, multi-phone ringing, and customized menus from the setup screen. ### 40. President **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about 8x8 Contact Center?** Flexibilidad, me permite mantener una presencia constante mientras hago cosas en el campo. **What do you dislike about 8x8 Contact Center?** The android app is a bit clunky & tech support stinks. **Recommendations to others considering 8x8 Contact Center:** Take the time to guide tech support to answer your questions. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Flexibilidad, me permite mantener una presencia constante mientras hago cosas en el campo. ### 41. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Troy A. | Owner /Operator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** Love the control I have over messages and directing callers **What do you dislike about 8x8 Contact Center?** I realy don't have anything that I dislike. **Recommendations to others considering 8x8 Contact Center:** Be sure you have a solid internet connection **What problems is 8x8 Contact Center solving and how is that benefiting you?** This is a simple business line that I can take with me if I relocate without any extra costs or servicing. ### 42. Fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Bret M. | Licensed Sales Agent, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** The ability to both text and call from my 8x8 line. **What do you dislike about 8x8 Contact Center?** Nothing! Everything works as promised and I rarely have issues. **Recommendations to others considering 8x8 Contact Center:** It is so easy to use, there really isn't any reason to use another vendor. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Being able to be reached by my customers in multiple ways! ### 43. Decent **Rating:** 3.5/5.0 stars **Reviewed by:** Shannon B. | Director of Operations, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** voice mails go into your email ......................... **What do you dislike about 8x8 Contact Center?** customer service if you have an issue it takes forever to fix things. It's way to complicated for a normal person to just do simple changes. **What problems is 8x8 Contact Center solving and how is that benefiting you?** need a business phones ### 44. 8x8 Review **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2015 **What do you like best about 8x8 Contact Center?** The offline function was highly useful when side projects needed to get done. **What do you dislike about 8x8 Contact Center?** Just about everything- it wasn't 8x8 itself it was the way it was so poorly implemented at the company I used it at. The connection would cut out 50% of the time, calls would be dropped, users said we sound "watery" or "fuzzy" or "in a tin can". This required frequent call backs from outside of 8x8 which screwed metrics up royally. Again it wasn't 8x8, it was my prior company's terrible phone lines and horrible implementation. **Recommendations to others considering 8x8 Contact Center:** Don't use with PBX. This system is best used via IP Phone service and make use of the chat feature within the program- it makes life much easier. **What problems is 8x8 Contact Center solving and how is that benefiting you?** I was solving helpdesk tickets as a level 1 technician, in a call center. ### 45. Easy to Communicate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2016 **What do you like best about 8x8 Contact Center?** I love being able to access my work phone through the app on my cell phone. **What do you dislike about 8x8 Contact Center?** I wish there an option, when a voicemail comes in through my inbox, for me to delete it right there. **What problems is 8x8 Contact Center solving and how is that benefiting you?** I can make phone calls from the "business phone" but from my cell phone, so clients don't get my cell number. ### 46. Excellent business product!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** 8x8 makes my business more mobile and we don't miss calls when we are out in the field. **What do you dislike about 8x8 Contact Center?** Some of the configurations for multiple lines. **Recommendations to others considering 8x8 Contact Center:** Great company that provides high quality Polycom phones. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Call routing internally and externally. Calls are routed properly and can be updated to change routing very quickly. ### 47. Product is very reliable and in short easy to manage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2016 **What do you like best about 8x8 Contact Center?** It is integrated into our laptops for easy laptop calling and answering. Call quality is perfect. **What do you dislike about 8x8 Contact Center?** If we have to many users on at the same time during peak usage hours, call quality will tend to suffer **What problems is 8x8 Contact Center solving and how is that benefiting you?** We are currently upgrading our internal bandwidth for better quality during peak times ### 48. Old school, but gets the job done. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2016 **What do you like best about 8x8 Contact Center?** It works most of the time. There have only been a few service interruptions (that we've noticed). **What do you dislike about 8x8 Contact Center?** The interface is pretty much unchanged since 1997. Support is lacking as well. **What problems is 8x8 Contact Center solving and how is that benefiting you?** Outsourcing phone support. ### 49. Best Phone Quality For Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Billy F. | Account Executive, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2015 **What do you like best about 8x8 Contact Center?** The best part about 8x8 is the quality of sound from using the softphone. Constantly can be relied on to have quality calls in a high energy and fast paced sales office. **What do you dislike about 8x8 Contact Center?** I love everything about it. The 8x8 support team has been able to help me with any issue I have had with relative ease and they are very easy to get in touch with. **What problems is 8x8 Contact Center solving and how is that benefiting you?** The ability to record phone calls for training with one click of a button with 8x8 has been essential to our growth as a sales team. This ultimately leads to better salesmen and more revenue for the company! ### 50. I investigated, installed and configured 8x8 at a prior company. **Rating:** 1.5/5.0 stars **Reviewed by:** Troy W. | FAA Systems, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2015 **What do you like best about 8x8 Contact Center?** Everything is housed elsewhere, no servers to configure, no equipment to purchase and easy to grow with the business. **What do you dislike about 8x8 Contact Center?** Billing was a mess, contracted rates not met, hidden charges, and a fight to get them corrected. But the did eventually get the billing corrected. **Recommendations to others considering 8x8 Contact Center:** Really read the fine print, get a specific person assigned to your company that you call direct. Call center help can be a nightmare. If you get assigned a great rep you are set. **What problems is 8x8 Contact Center solving and how is that benefiting you?** we were able to implement it quickly and with little to no initial expense. It worked for us at the time. ## 8x8 Contact Center Discussions - [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) - 1 comment, 2 upvotes - [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) - 1 comment, 2 upvotes - [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) - 1 comment, 2 upvotes - [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) - 1 comment, 1 upvote - [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) - 1 comment, 1 upvote - [View 8x8 Contact Center pricing details and edition comparison](https://www.g2.com/products/8x8-contact-center/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+23%3A22%3A34+-0500&secure%5Bsession_id%5D=6b433aec-5926-4e7d-9485-691aa6603800&secure%5Btoken%5D=df018abc091d1acadeb9767b291d77f43dbcef4153e4c03051ba2b1f50aeb880&format=llm_user) ## 8x8 Contact Center Integrations - [1CRM](https://www.g2.com/products/1crm/reviews) - [ADFS Server Windows 2019](https://www.g2.com/products/adfs-server-windows-2019/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Bria](https://www.g2.com/products/bria/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Calabrio WFM Connector](https://www.g2.com/products/calabrio-wfm-connector/reviews) - [Cognigy.AI](https://www.g2.com/products/cognigy-ai/reviews) - [Copper](https://www.g2.com/products/copper/reviews) - [Creovai](https://www.g2.com/products/creovai/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - [Microsoft Azure](https://www.g2.com/products/microsoft-microsoft-azure/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MNET LLC](https://www.g2.com/products/mnet-llc/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Sales Cloud](https://www.g2.com/products/oracle-sales-cloud/reviews) - [PCIPal](https://www.g2.com/products/pcipal/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - [Regal](https://www.g2.com/products/regal/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Smarsh Call Recording and Analytics](https://www.g2.com/products/smarsh-call-recording-and-analytics/reviews) - [Spinsci](https://www.g2.com/products/spinsci/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Zendesk Sunshine](https://www.g2.com/products/zendesk-sunshine/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## 8x8 Contact Center Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - 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