# Top 10 8x8 Contact Center Alternatives & Competitors **Average Rating:** 4.1/5 **Total Number of Reviews:** 257 8x8 Contact Center is not the only option for Contact Center Workforce Software. Explore other competing options and alternatives. Contact Center Workforce Software is a widely used technology, and many people are seeking easy to use, innovative software solutions with mobile access and intraday management. Other important factors to consider when researching alternatives to 8x8 Contact Center include phone calls and features. The best overall 8x8 Contact Center alternative is Five9 Intelligent Cloud Contact Center Platform. Other similar apps like 8x8 Contact Center are NICE CXone, Talkdesk, GoTo Connect, and Genesys Cloud CX. 8x8 Contact Center alternatives can be found in [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to 8x8 Contact Center - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ## Top 10 Alternatives to 8x8 Contact Center Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how 8x8 Contact Center stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Computer Software, and Security and Investigations, and find the best product for your business. ### 1. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 618 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to 8x8 Contact Center, Five9 Intelligent Cloud Contact Center Platform is: - More expensive - Easier to set up - More usable Categories in common with 8x8 Contact Center: [Live Chat](https://www.g2.com/categories/live-chat), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) **Compare:** [8x8 Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/8x8-contact-center-vs-five9-intelligent-cloud-contact-center-platform) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs GoTo Connect](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-goto-connect) - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs Aircall](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs RingEX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) - [Five9 Intelligent Cloud Contact Center Platform vs Zendesk for Customer Service](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-zendesk-for-customer-service) - [Five9 Intelligent Cloud Contact Center Platform vs 3CX](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) ### 2. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to 8x8 Contact Center, NICE CXone is: - Slower to reach roi - More usable - Better at meeting requirements Categories in common with 8x8 Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Compare:** [8x8 Contact Center vs NICE CXone](https://www.g2.com/compare/8x8-contact-center-vs-nice-cxone) **Compare NICE CXone with other alternatives:** - [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-nice-cxone) - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs Aircall](https://www.g2.com/compare/aircall-vs-nice-cxone) - [NICE CXone vs RingEX](https://www.g2.com/compare/nice-cxone-vs-ringex) - [NICE CXone vs Zendesk for Customer Service](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service) - [NICE CXone vs 3CX](https://www.g2.com/compare/3cx-vs-nice-cxone) - [NICE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) ### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,520 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to 8x8 Contact Center, Talkdesk is: - Slower to reach roi - Easier to set up - More usable Categories in common with 8x8 Contact Center: [Live Chat](https://www.g2.com/categories/live-chat), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) **Compare:** [8x8 Contact Center vs Talkdesk](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk) - [Talkdesk vs RingEX](https://www.g2.com/compare/ringex-vs-talkdesk) - [Talkdesk vs Zendesk for Customer Service](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service) - [Talkdesk vs 3CX](https://www.g2.com/compare/3cx-vs-talkdesk) - [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) ### 4. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) By GoTo **Average Rating:** 4.4/5 **Total Reviews:** 1,415 GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service Reviewers say compared to 8x8 Contact Center, GoTo Connect is: - Easier to set up - More usable - Easier to admin Categories in common with 8x8 Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Conversational Support](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [8x8 Contact Center vs GoTo Connect](https://www.g2.com/compare/8x8-contact-center-vs-goto-connect) **Compare GoTo Connect with other alternatives:** - [GoTo Connect vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-goto-connect) - [GoTo Connect vs NICE CXone](https://www.g2.com/compare/goto-connect-vs-nice-cxone) - [GoTo Connect vs Talkdesk](https://www.g2.com/compare/goto-connect-vs-talkdesk) - [GoTo Connect vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [GoTo Connect vs Aircall](https://www.g2.com/compare/aircall-vs-goto-connect) - [GoTo Connect vs RingEX](https://www.g2.com/compare/goto-connect-vs-ringex) - [GoTo Connect vs Zendesk for Customer Service](https://www.g2.com/compare/goto-connect-vs-zendesk-for-customer-service) - [GoTo Connect vs 3CX](https://www.g2.com/compare/3cx-vs-goto-connect) - [GoTo Connect vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-goto-connect) ### 5. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to 8x8 Contact Center, Genesys Cloud CX is: - Slower to reach roi - More usable - Easier to set up Categories in common with 8x8 Contact Center: [Live Chat](https://www.g2.com/categories/live-chat), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [8x8 Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs GoTo Connect](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) ### 6. [Aircall](https://www.g2.com/products/aircall/reviews) By Aircall **Average Rating:** 4.4/5 **Total Reviews:** 1,612 Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Reviewers say compared to 8x8 Contact Center, Aircall is: - Easier to set up - More usable - Easier to admin Categories in common with 8x8 Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) **Compare:** [8x8 Contact Center vs Aircall](https://www.g2.com/compare/8x8-contact-center-vs-aircall) **Compare Aircall with other alternatives:** - [Aircall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Aircall vs NICE CXone](https://www.g2.com/compare/aircall-vs-nice-cxone) - [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk) - [Aircall vs GoTo Connect](https://www.g2.com/compare/aircall-vs-goto-connect) - [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Aircall vs RingEX](https://www.g2.com/compare/aircall-vs-ringex) - [Aircall vs Zendesk for Customer Service](https://www.g2.com/compare/aircall-vs-zendesk-for-customer-service) - [Aircall vs 3CX](https://www.g2.com/compare/3cx-vs-aircall) - [Aircall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall) ### 7. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,403 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to 8x8 Contact Center, RingEX is: - More expensive - Better at meeting requirements - Easier to set up Categories in common with 8x8 Contact Center: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [8x8 Contact Center vs RingEX](https://www.g2.com/compare/8x8-contact-center-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) - [RingEX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ringex) - [RingEX vs Talkdesk](https://www.g2.com/compare/ringex-vs-talkdesk) - [RingEX vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-ringex) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs Aircall](https://www.g2.com/compare/aircall-vs-ringex) - [RingEX vs Zendesk for Customer Service](https://www.g2.com/compare/ringex-vs-zendesk-for-customer-service) - [RingEX vs 3CX](https://www.g2.com/compare/3cx-vs-ringex) - [RingEX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ringex) ### 8. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,994 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to 8x8 Contact Center, Zendesk for Customer Service is: - Slower to reach roi - More expensive - More usable Categories in common with 8x8 Contact Center: [Live Chat](https://www.g2.com/categories/live-chat), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Conversational Support](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [8x8 Contact Center vs Zendesk for Customer Service](https://www.g2.com/compare/8x8-contact-center-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Aircall](https://www.g2.com/compare/aircall-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs RingEX](https://www.g2.com/compare/ringex-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs 3CX](https://www.g2.com/compare/3cx-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) ### 9. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Reviewers say compared to 8x8 Contact Center, 3CX is: - Easier to set up - Easier to admin - More usable Categories in common with 8x8 Contact Center: [Live Chat](https://www.g2.com/categories/live-chat), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [8x8 Contact Center vs 3CX](https://www.g2.com/compare/3cx-vs-8x8-contact-center) **Compare 3CX with other alternatives:** - [3CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform) - [3CX vs NICE CXone](https://www.g2.com/compare/3cx-vs-nice-cxone) - [3CX vs Talkdesk](https://www.g2.com/compare/3cx-vs-talkdesk) - [3CX vs GoTo Connect](https://www.g2.com/compare/3cx-vs-goto-connect) - [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [3CX vs Aircall](https://www.g2.com/compare/3cx-vs-aircall) - [3CX vs RingEX](https://www.g2.com/compare/3cx-vs-ringex) - [3CX vs Zendesk for Customer Service](https://www.g2.com/compare/3cx-vs-zendesk-for-customer-service) - [3CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/3cx-vs-agentforce-service-formerly-salesforce-service-cloud) ### 10. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,356 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Reviewers say compared to 8x8 Contact Center, Agentforce Service (formerly Salesforce Service Cloud) is: - More expensive - Better at meeting requirements - Better at support Categories in common with 8x8 Contact Center: [Live Chat](https://www.g2.com/categories/live-chat), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [8x8 Contact Center vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/8x8-contact-center-vs-agentforce-service-formerly-salesforce-service-cloud) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Agentforce Service (formerly Salesforce Service Cloud) vs NICE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs GoTo Connect](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-goto-connect) - [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Agentforce Service (formerly Salesforce Service Cloud) vs Aircall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall) - [Agentforce Service (formerly Salesforce Service Cloud) vs RingEX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ringex) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs 3CX](https://www.g2.com/compare/3cx-vs-agentforce-service-formerly-salesforce-service-cloud) --- ## 8x8 Contact Center Alternatives FAQs ### What are the best alternatives to 8x8 Contact Center? According to G2, the best alternatives to 8x8 Contact Center include [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) (4.1/5 stars, 611 reviews), [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) (4.3/5 stars, 1730 reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 stars, 2504 reviews), [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) (4.4/5 stars, 1415 reviews), and [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 stars, 1549 reviews). These alternatives consistently outperform 8x8 Contact Center in ease of administration, support quality, usability, and feature completeness. ### What features do alternatives offer that 8x8 Contact Center does not? Alternatives to 8x8 Contact Center offer advanced AI-powered automation, native telephony services with MOS guarantees, comprehensive omnichannel capabilities including social media and messaging integration, and more robust workforce management tools such as scheduling, forecasting, and quality management. They also provide enhanced real-time analytics, customizable dashboards, and seamless CRM integrations with platforms like Salesforce, Zendesk, and HubSpot. Some alternatives include features like AI-driven call transcription, sentiment analysis, intelligent call routing, and virtual agents that 8x8 Contact Center lacks or offers with limitations. ### Which Contact Center Workforce tools do reviewers recommend instead of 8x8 Contact Center? Reviewers recommend [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) for its ease of use, robust AI capabilities, and superior customer support. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) is favored for its comprehensive omnichannel and workforce management features. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) is praised for its AI-driven automation, intuitive interface, and seamless CRM integrations. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) is noted for its simplicity and reliability, while [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) is highlighted for its scalability, advanced AI, and unified platform experience. For workforce management specifically, reviewers recommend Five9 and NiCE CXone for their advanced scheduling, forecasting, and quality management tools, which surpass 8x8 Contact Center's offerings. ### How does 8x8 Contact Center compare to Five9 Intelligent Cloud...? According to G2 data, both [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) and [Five9 Intelligent Cloud](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) hold an equal average rating of 4.1 out of 5, with Five9 having a larger review base (611 vs 255). Five9 leads slightly in usability (8.4 vs 8.2), ease of setup (8.0 vs 7.8), support (8.2 vs 8.1), and ease of doing business (8.6 vs 8.5), while 8x8 scores marginally higher in ease of administration (8.1 vs 8.0). User feedback highlights 8x8's strengths in ease of use (37 mentions), helpfulness (26), and customer support (24), with notable pros including intuitive interfaces, robust analytics, and multi-channel communication. Five9 users emphasize ease of use (118 mentions), customer support (85), and extensive features (76), praising its call management, integrations, and reliability. Feature-wise, 8x8 offers unique capabilities like Learning, Natural Language Interaction, and Sentiment analysis, which Five9 does not. Both platforms provide strong omnichannel support and analytics, but Five9's broader integration ecosystem and slightly higher usability scores suggest a more polished user experience. Overall, Five9 is favored for its extensive features and scalability, while 8x8 is appreciated for its intuitive design and customer support responsiveness. ### Why do users choose Five9 Intelligent Cloud... over 8x8 Contact Center? Users choose [Five9 Intelligent Cloud](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) over 8x8 Contact Center primarily due to its superior usability and broader feature set. Five9 holds a 0.2-point lead in usability (8.4 vs 8.2) and a 0.2-point advantage in ease of setup (8.0 vs 7.8), facilitating faster onboarding and smoother daily operations. It also scores 0.1 points higher in support (8.2 vs 8.1) and 0.1 points higher in ease of doing business (8.6 vs 8.5), reflecting better customer service and vendor interactions. With 118 mentions of ease of use and 85 mentions of helpful customer support, Five9 users highlight its intuitive interface, extensive integrations (notably with Salesforce and other CRMs), and robust call management features. The platform's scalability and reliability enable organizations to efficiently handle high call volumes and complex workflows. Additionally, Five9's AI-driven capabilities, such as intelligent routing and agent assist, enhance operational efficiency and customer experience. The immediate return on investment through reduced handle times and streamlined operations makes Five9 a preferred choice. Its comprehensive reporting, customizable dashboards, and dedicated technical account management further contribute to user preference over 8x8 Contact Center. ## Explore Articles - [Top ASM platforms for cloud environment security](https://www.g2.com/discussions/top-asm-platforms-for-cloud-environment-security) - [Which social media suite offers the most complete publishing and analytics features?](https://www.g2.com/discussions/which-social-media-suite-offers-the-most-complete-publishing-and-analytics-features) - [What are the top-rated database monitoring platforms for cloud deployments?](https://www.g2.com/discussions/what-are-the-top-rated-database-monitoring-platforms-for-cloud-deployments) - [Best field service management software for small business](https://www.g2.com/discussions/what-s-the-best-field-service-management-software-for-a-small-business) - [What's the top app for managing corporate travel](https://www.g2.com/discussions/what-s-the-top-app-for-managing-corporate-travel) - [Best software for multi-format content creation](https://www.g2.com/discussions/which-is-the-best-software-for-multi-format-content-creation) ## Spotlight Categories - [Payroll Software](https://www.g2.com/categories/payroll) - [Background Check Software](https://www.g2.com/categories/background-check) - [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing)