For me, the price is what really stands out, especially when compared to most other CRM vendors. Review collected by and hosted on G2.com.

Some of the defaults should be customizable. Review collected by and hosted on G2.com.

We chose MyCase and have been most pleased with its billing and accounting features. Billing is straight forward and easy to understand. You do have to look at old invoices because they do not carry past due amounts to new invoices, but this is understandable in light of how it works. It is also very easy to send reminders to clients of the past due invoices. A secondary issue in our selection (which has become a major tool in our firm) is the ability to communicate with and share documents with clients through the client portal. Review collected by and hosted on G2.com.

MyCase has a couple of areas that could use some improvement. The first is MyCase Desktop. This is the file explorer interface with MyCase document management. The less technically savvy people in my office were used to Microsoft's OneDrive and assumed that it would work the same. It does not. Also, we have noticed that sometimes the MyCase Desktop link will simply drop. This may be related to our internet provider (Comcast), but it is a problem that we did not have with OneDrive because you have to reset the link each time. The other issue we have with MyCase is the ability to share an entire file with a client. Currently you have to share individual documents. This is not normally a big deal, but when you need to share a large group of documents (such as discovery responses) it can become tedious. Review collected by and hosted on G2.com.

Easy to use. It offers everything I need for case management - document storage, client communication, billing and invoicing client. Very helpful customer service staff. Review collected by and hosted on G2.com.

No dislikes at this time. I am really enjoying using it again. Review collected by and hosted on G2.com.

It is easy to navigate. I love the ease of use. Coming from a law firm where we did everything manually, this platform is so easy to use. It was easy to learn and navigate, and has multiple ways to access the information you're looking for. It made client information much faster to input and access. I love it. I am still getting used to the new interface, but with time, I will be able to navigate it smoothly. Review collected by and hosted on G2.com.

The change of interface and home screen. I was used to the old setup and did not want to change the way I interacted with time entries or calendar previews. I will adjust, but the change definitely added some unwanted and unbillable time to my days currently. Review collected by and hosted on G2.com.

It is unbelievably helpful to have all of the documents, communications, pleadings.. everything about a case conveniently organized in one place. Review collected by and hosted on G2.com.

No criticism of the platform whatsoever, but it is cloud/web based. The recent Amazon Web Services outage was crippling. Review collected by and hosted on G2.com.

I truly enjoy its texting feature and app integration Review collected by and hosted on G2.com.

customer service - it's a damn robot or AI, no live person. Review collected by and hosted on G2.com.

The style layout is more streamline and it is easy to link emails to the case we primarily use gmail. Review collected by and hosted on G2.com.

Finding contacts and closing out cases the clients get unlinked or archived. When searching for a clients case or contact the search sometimes doesnt come up. Review collected by and hosted on G2.com.

It's easy to use and a great all in one place to handle case management. Review collected by and hosted on G2.com.

I haven't found one yet! Perhaps not being able to deposit payments from clients into more than one account - operating account and trust account, etc. Review collected by and hosted on G2.com.

Detailed reports and batch billing, as well as flexibility when managing users Review collected by and hosted on G2.com.

I wish the invoicing system showed whether cases were open or closed when batch billing Review collected by and hosted on G2.com.

It is easy to track progress and collaborate with a team. Review collected by and hosted on G2.com.

So far it has been reliable and there's nothing I dislike. Review collected by and hosted on G2.com.