I use 8am MyCase in my practice primarily for family law and criminal defense, and it helps keep client information and documents together effectively. It really makes my life easier by virtually eliminating the need for clients to visit the office for signatures, as they can e-sign documents. I find the intake forms invaluable for collecting specific client information, and I really like that they're open to feedback and responsive to suggestions. E-signature and intake forms are especially important for us. The initial setup was super easy, which was great. Review collected by and hosted on G2.com.

Not a lot. And the few things that have been problematic, I've sent messages to support or made feature suggestions on the new forum, and those seem to get addressed. Review collected by and hosted on G2.com.

I find 8am MyCase easy to use, which is a big plus for me. The organization of files within MyCase is good. It really simplifies billing as our case management system is integrated, and it keeps all the client information mostly in one place. Review collected by and hosted on G2.com.

Large file storage/sharing is a problem for me because of file size limits. Most criminal law discovery videos can't be stored in the case file within 8am MyCase. I end up having to store these files in external systems like a NAS or Dropbox or OneDrive. This means I have to remember to look in at least two places for the full file, and I have to use the external system to manually share the files with the client. Review collected by and hosted on G2.com.

I love the client portal feature in 8am MyCase as it significantly enhances communication by providing clients with a secure way to exchange documents, messages, and updates with my office. It's great not having to rely on scattered emails and texts anymore. The portal offers clients a single, secure location to communicate, upload documents, review invoices, make payments, and receive updates and reminders about their cases. This reduces back-and-forth email traffic and keeps a complete record of communications within the case file. I also think the software is fantastic because it simplifies billing for such correspondence. Additionally, from the clients' perspective, it offers transparency and convenience because they can access information about their matters anytime. Compared to Lawcus, 8am MyCase has more intuitive case management and a broader range of features. Review collected by and hosted on G2.com.

I do wish the mobile app had more functions than just timekeeping. It would be helpful to do a lot of things on the go without having to use the browser. A messaging feature, calendaring, and billing would be great. Review collected by and hosted on G2.com.

I like that everything is in one place and only a click or two away, no matter where I am. Review collected by and hosted on G2.com.

I dislike the fact that adding documents that are attached to an email to MyCase is a two step process. Sometimes it is a little time consuming. Review collected by and hosted on G2.com.

8am MyCase is great for organization and time management. I like that clients can upload documents. Review collected by and hosted on G2.com.

Document upload can only be one at a time. I have had complaints from others due to the time it takes them. Also, it would be great if it was connected to Our Family Wizard like CLEO is. Review collected by and hosted on G2.com.

MyCase is great for sharing office data, contacts and communication. The calendar feature is very helpful for the entire office. Review collected by and hosted on G2.com.

Not certain that there is a downside. If so, we haven't found it yet. Review collected by and hosted on G2.com.

For the first time ever, I do not lose time. I am able to work across platforms to ensure that I document my work more effectively than ever before Review collected by and hosted on G2.com.

We have trouble with integration of e-mail client software and with use of the MyCase file system access. This is not super problematic; however, the system would be infinitely more efficient if these worked better. I also use Thunderbird as an e-mail client and there is no support. Review collected by and hosted on G2.com.

How it syncs with your phone via calendar. Text communication with clients Review collected by and hosted on G2.com.

Billing software is hard to understand at first and still is. Invoices have to much going on to where its multiple pages for just a few time entries. A lot of wasted paper. Review collected by and hosted on G2.com.

It helps me organize my contacts and calendar. I also use it for all of my billing and trust accounting. We have started using other features recently and I want to integrate more into our practice. I have been very happy with My Case. Review collected by and hosted on G2.com.

My main complaint is when I put an event on my calendar using my app, my paralegal cannot see it on her end. I have to go into My Case on a laptop and assign a color to the event before it shows up on my paralegal's calendar. It is just annoying. I also wish you could do more financially on the app. Review collected by and hosted on G2.com.

I like that the features allow you to hold all client information and firm docs. Review collected by and hosted on G2.com.

I think the app could be more user friendly and it doesn't contain all info that the web version has. Review collected by and hosted on G2.com.