The clients need to be able to have a search feature to search documents, messages and even invoices. Right now, if a client has many cases, or a case with many documents, they cannot "search" for a specific thing on their interface. Also, on our end if I have a corporate client, let's say a bank for whom I handle many collection cases, and I have the collections' manager linked to all those cases, and that collections' manager changes, for any reason, I have to go case by case to unlink the old manager and link the new manager. There should be a feature that if my client is a company, when I change the employee of that company, the open cases of that company should get updated to allow the new employee access, without having to go case by case to unlink and link. Review collected by and hosted on G2.com.

Again, the clients should be able to have a "search" option on their end, like the attorney has. The intake forms should have more choices, the custom fields should be available to the updated, without having to "edit" the case, and There should be a feature that if my client is a company, when I change the employee of that company, the open cases of that company should get updated to allow the new employee access, without having to go case by case to unlink and link. Review collected by and hosted on G2.com.

Task lists for employees and a portal for clients. It’s easy to use—there aren’t too few buttons, but also not too many, so it feels well balanced. The pricing is excellent. Support has been good as well, although I haven’t needed to use it much. Ability to download and send client files is great too. Review collected by and hosted on G2.com.

Integrations are lacking. I have never been able to properly integrate with other apps with any success. Review collected by and hosted on G2.com.

I love that MyCase has all of my case information in one place. I've been using into manage my firm for 12 years. I am constantly recommending it to attorneys. Review collected by and hosted on G2.com.

I sometimes get frustrated with the documents templates. I wish there was an easier way to edit them and incorporate them into workflows. Review collected by and hosted on G2.com.

I don't think I have noticed much of a difference, but we still log in and out of LawPay, so that's why I may not be seeing much change. It is still very user friendly. Review collected by and hosted on G2.com.

I have been able to create a comprehensive statement using the case reports feature, which has been helpful; however, I would like to be able to produce a comprehensive statement that has the same format as a regular statement. To accomplish that right now, I have to delete invoices and create one master invoice. Review collected by and hosted on G2.com.

I use 8am MyCase for tracking the progress of my legal matters, billing, and calendaring. I like the tasks and workflow features best. It has a workflow feature that ensures all the steps of each case are addressed, and deadlines are automatically calendared. When I set up a new legal matter, I have workflows with tasks and deadlines ready, providing a framework to complete the work efficiently for my clients. Also, the initial setup of 8am MyCase was very easy to set up and learn. Review collected by and hosted on G2.com.

The billing syncs with QuickBooks, but sometimes the syncing gets stuck, and you have to remember that the syncing is one-way. In other words, if you delete a transaction in 8am MyCase, you need to manually delete or void it in QuickBooks. Review collected by and hosted on G2.com.

I like that there are BETA testing versions of things before they officially roll out. It's been nice to be one of the first people to see the new things before they debut on mycase, because we've been using it since the spring of 2015. Review collected by and hosted on G2.com.

There's not much to dislike..... maybe the new rollout of the layout? It was rough on all of us in our office and I think that having a chance to go back and forth between the old and new layouts would have been nice. They did let you go back for a short time and them made the new layout official... where we could not toggle back and forth. Review collected by and hosted on G2.com.

I really like that 8am MyCase is self-contained, so I don’t need to get a bunch of different apps or different programs like Clio. I appreciate that they have a robust internal development team that hasn’t ignored their offerings, which means I don’t need to get another subscription for something. They seem to be pretty perceptive to user input, which I find very good, and I really appreciate that. Review collected by and hosted on G2.com.

I think the biggest thing would be integrating with Calendly since we use it for paid consultations and share the link on our website and with leads. It would be awesome if the MyCase calendar had the same kind of functionality. Another thing I'd love is a way to put in notifications within a case to warn people about certain actions, like not contacting a client or not working on a case further. The chat feature is another area; I used it when it first came out, but I've switched to Slack since it's more robust. If MyCase's chat was like Slack, I'd probably go back to using it. Also, I've heard that clients can't put things into folders, and that annoys some of them and me a bit too, though it's not at the top of my list. Review collected by and hosted on G2.com.

Incredible law firm case management software! Best I have ever used. Easy to learn and grows with your caseloads. I highly recommend this!! Review collected by and hosted on G2.com.

Sometimes it is hard to use on my smartphone. However, it has gotten much better recently. They are always making improvements. Review collected by and hosted on G2.com.

The pop-up and email reminders are the most helpful about 8am MyCase. The workflows I have created are the 2nd-most helpful feature. Review collected by and hosted on G2.com.

The two downsides are the time it takes to create intakes and getting a live agent for support. Review collected by and hosted on G2.com.

It is a valuable tool for keeping up with client info, case stages and for the entire team to stay in the loop. Review collected by and hosted on G2.com.

I can't think of any recent issues I have had - I use it daily and ALL DAY! Review collected by and hosted on G2.com.