--- title: 8am MyCase Reviews meta_title: '8am MyCase Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 389 reviews by the users' company size, role or industry to find out how 8am MyCase works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 389 scale: '5' date_modified: '2026-07-21' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # 8am MyCase Reviews **Vendor:** 8am **Category:** [Legal Case Management Software](https://www.g2.com/categories/legal-case-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 389 ## About 8am MyCase 8am MyCase is a legal practice management solution built for attorneys and legal professionals at small to mid-sized law firms in the US and Canada. MyCase helps you run your firm as a business, not just manage cases. Cases, documents, deadlines, and client communication are all stored in one place, so you and your team stay aligned without chasing updates. You can automate workflows, assign tasks, and stay on top of court deadlines with built-in calendaring. Clients get a simple, professional experience from intake to payment. Online intake forms and built-in eSignature get matters started quickly, while a secure client portal allows you to collect documents, share updates, and send reminders to keep the matter moving. Secure, IOLTA-compliant, online payments are powered by LawPay. Flexible payment options and automated invoice reminders make it easier for clients to pay, so you get paid faster and spend less time on follow-up. Firm-wide reporting gives you real-time visibility into revenue, expenses, and performance so you always know exactly where your business stands. And with 8am IQ embedded directly into MyCase, AI becomes a natural part of how you work helping you automate repetitive tasks and reduce administrative tasks, freeing up more time for meaningful legal work. ## 8am MyCase Pros & Cons **What users like:** - Users find **8am MyCase easy to use** , benefiting from time-saving templates and quick communication through text messages. (99 reviews) - Users appreciate the **straightforward billing and trust accounting features** of 8am MyCase, which enhance their practice efficiency. (43 reviews) - Users appreciate the **efficiency of case management** in 8am MyCase, enhancing productivity and streamlining workflows. (43 reviews) - Users praise the **cloud-based document management** of 8am MyCase for enhancing productivity and simplifying client communication. (41 reviews) - Users value the **easy billing and payment processing** features of 8am MyCase, streamlining their accounting processes. (39 reviews) - Users love the **ease of billing and client communication** with 8am MyCase, enhancing overall efficiency and organization. (38 reviews) - Users value the **organization** capabilities of MyCase, enhancing productivity and improving client communication across all cases. (38 reviews) - Users appreciate the **responsive customer support** , especially the convenient live chat option available whenever needed. (34 reviews) - Efficiency (31 reviews) - Integrations (31 reviews) **What users dislike:** - Users express disappointment over **missing features** in MyCase, particularly the removal of email integration and inefficient task management. (46 reviews) - Users are disappointed with the **disorganized document management** system and lack of essential features in MyCase. (30 reviews) - Users struggle with **billing issues** in MyCase, facing tedious manual processes and difficulties with invoicing features. (26 reviews) - Users express frustrations with **long customer service response times** and inflexibility in the MyCase system, affecting workflow. (25 reviews) - Users report significant **user interface issues** with 8am MyCase, complicating navigation and affecting productivity. (23 reviews) - Users express frustration over the **removal of email integration** , which reduces functionality and complicates communication with clients. (19 reviews) - Users often face **integration issues** with MyCase, leading to frustration and inefficiencies in the workflow. (18 reviews) - Users report **usability issues** , with clients struggling to navigate and complete payments, impacting overall satisfaction. (18 reviews) - Expensive (17 reviews) - Users find the interface **not user-friendly** , with cluttered menus and frustrating functionality on mobile devices. (16 reviews) ## 8am MyCase Reviews ### 1. Effortless for Staff and Clients, Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about 8am MyCase?** Ease of use for staff and clients. Cost **What do you dislike about 8am MyCase?** Difficulty in creating reports I want, but even that seems to be improving. **What problems is 8am MyCase solving and how is that benefiting you?** Automates basic client communications. ### 2. Customer Success Advisor **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara C. | Customer Success Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about 8am MyCase?** The facility to link different professionals to the same client; in the legal world, interprofessional collaboration is crutial. **What do you dislike about 8am MyCase?** What made it a bit tedious was the boring presentation with dark colors, but now with the latest update, the presentation is much more dynamic and modern. **What problems is 8am MyCase solving and how is that benefiting you?** Not only does it keep records, it also sends alerts, shares official notifications and case updates with the team, and can also be used to automate payments. ### 3. The firm has use this product for over 11 years! **Rating:** 5.0/5.0 stars **Reviewed by:** Karolina A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about 8am MyCase?** We can do most of our operations from one platform and it only keeps improving! We are looking forward to all the new integrations and reports that are being built for it!! **What do you dislike about 8am MyCase?** I wish we could do full calendaring from it. **What problems is 8am MyCase solving and how is that benefiting you?** It looks like we will have a new lead management system! We are so ready! ### 4. Still waiting for migration to be done **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2025 **What do you like best about 8am MyCase?** uploading entire thread of messages in Outlook to Email when first email with same re: line is loaded. I'd love to tell you more about your software, but we started migration of data from another case management software on January 4, 2025 and I am still waiting to see documents populate in MyCase a month later. Sigh. I'm not actually wanting this published or to enter your contest. I just want real people in your company to know my firm's transition to your software has been problematic. **What do you dislike about 8am MyCase?** Can't create subfiles in Email - when an Email is copied from Outlook to Email, I can't tag it to further sort them later in Email; If an email is a document produced in discovery in my case and it is saved in Documents, it cannot be opened as a .eml or .msg formatted document from that section of MyCase. Would like to have a report that lists every open case in the office -- it can be done but it is very difficult to create. No person assigned as liaison from MyCase for the transition from **What problems is 8am MyCase solving and how is that benefiting you?** your cloud storage allows very large client files can be better managed. **Official Response from Sarah Schneider:** > We are disappointed to see your low review but appreciate your feedback on how we could improve the migration process to better serve your firm. We have shared this feedback with our team and encourage you to reach out to onboarding@mycase.com to connect on your issue. We look forward to working with you to improve your experience with MyCase! ### 5. Pretty user friendly but still room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about 8am MyCase?** The system is fairly intuitive; I don't find that I struggle to find what I need. It seems to have been designed by someone who is familiar with the legal profession and has first-hand experience using case management software as a user and not just a developer. **What do you dislike about 8am MyCase?** It would benefit from better integration with Outlook, both email and the calendar. Additionally, I am endlessly frustrated by the auto-logout feature that I have not been able to change or turn off. I understand that it's a security precaution, however my workstyle involves having multiple tabs open as visual reminders of what I need to work on next. The problem is that if just one tab is inactive for too long, MyCase logs me out of ALL of my open windows, even if I am in the middle of a task. **What problems is 8am MyCase solving and how is that benefiting you?** I use MyCase to draft legal documents without having to do the formatting and base language from scratch every time. This saves countless hours per week. ### 6. Very User Friendly Layout [old mycase] **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about 8am MyCase?** cloud based document storage, signature requests, and ease of communicating with other MyCase users. Keeping track of tasks and deadlines. **What do you dislike about 8am MyCase?** The new MyCase interface is harder to use and hurts my eyes to look at. MyCase is also set up for attorney's use and isn't as good for assistants/paralegals. Task reminders still pop up for clients even after a task is completed. **What problems is 8am MyCase solving and how is that benefiting you?** MyCase helps me keep track of my to-do lists, deadlines, and documents. I also use the reports feature a lot. The messaging feature is also very helpful for communicating with other staff and attorneys at our office. I still find that the old interface is better than the new interface. ### 7. Excellent Client Portal and Integrations Enhance Our Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about 8am MyCase?** Client portal and integrations with Hona and lawpay **What do you dislike about 8am MyCase?** I’m unable to assign paralegals to specific cases, and calendar updates are not automatically communicated to clients. **What problems is 8am MyCase solving and how is that benefiting you?** Organization and case management ### 8. MyCase is a great Case Management Program **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep S. | Owner/Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about 8am MyCase?** MyCase is very user friendly and easy to use. But mostly, the customer service for MyCase is amazing. **What do you dislike about 8am MyCase?** MyCase is not catered to one specific area of law, so that could be improved if it had specific Personal Injury or Workers Compensation or Employment Law practice area tools. The other thing that could be improved is when you select "contingency fee" it does not register it, so it keeps counting your billable time entries towards the hourly total rather than as a contingency. **What problems is 8am MyCase solving and how is that benefiting you?** It keeps all of our cases organized, documents organized, easy to input notes. I wish I could use the calendaring feature better. ### 9. Efficiency and Management **Rating:** 5.0/5.0 stars **Reviewed by:** Louis V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about 8am MyCase?** How easy it is to have everything connected to the case and file in one spot with easy access from anywhere that I have my computer **What do you dislike about 8am MyCase?** The Mobile app is much less efficient and not as easy to navigate **What problems is 8am MyCase solving and how is that benefiting you?** It has provided us with a one stop shop for working with our clients, maintaining our files and working together as a team in the digital and cloud world ### 10. Instant Access to Data, Always Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about 8am MyCase?** Data is readily available. Case reports are helpful **What do you dislike about 8am MyCase?** maintenance down time can interfere with work day **What problems is 8am MyCase solving and how is that benefiting you?** Retrieving information on clients who have not paid their bills. ### 11. Great case management **Rating:** 5.0/5.0 stars **Reviewed by:** James D. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about 8am MyCase?** The case management is completed with ease and no issues. The customer support is amazing with great customer features. This was intergrated into our systems with ease and the drive created made it easy to navigate and utilize. We use mycase everyday. **What do you dislike about 8am MyCase?** There are alot of features, so picking the ones needed took a little time. A list of features and uses would be great for the future. Some addons would be great if they were with the main features. **What problems is 8am MyCase solving and how is that benefiting you?** one stop for all cases. Also a link to all other programs that the firm utilizes. ### 12. Easy to Use and Functional **Rating:** 5.0/5.0 stars **Reviewed by:** Shania D. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** Our office started using MyCase several years ago after several system crashing mishaps. The onboarding process was super easy and MyCase was there to walk us through each stage. The ability to have everything in one place and available anywhere has been a gamechanger for our office. You can customize for your areas of practice to a degree. There are plenty of training videos and tutorials on all aspects of MyCase. It has streamlined our office from intake to closing of a file. MyCase customer support has been fantastic- even through chat. **What do you dislike about 8am MyCase?** The payment portal side is still lacking in that you are unable to surcharge credit cards at this time. Accounting side needs more training and explanation on how the system works. **What problems is 8am MyCase solving and how is that benefiting you?** MyCase is solving the problem of all staff knowing what is going on with a case just by looking. Keeping everything in one place is more streamlined and saves time. ### 13. Hit the ground running with MyCase **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph F. | Senior Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** What attracted me to MyCase about 10 years ago was the Client Portal. I loved that my clients could check on case status without having to speak to me. Then I discovered that MyCase was easy to use & comprehensive. Along the way I made suggestions to MyCase on how to improve their offerings & to my surprise they were quickly implemented. And they still try to stay ahead of the curve. **What do you dislike about 8am MyCase?** The downside, if you can call it that. Is that there are a number of ways to keep track of case status so learning to be consistent with the use of one platform takes time. To check on case status I can check time entries, phone logs, Notes, or, of all things, "case status". **What problems is 8am MyCase solving and how is that benefiting you?** Having one depository for communications is big. Whether a MyCase message, email, text or phone call, MyCase keeps it all in one place. ### 14. Helps me keep close track of my tasks and profitability **Rating:** 4.0/5.0 stars **Reviewed by:** Mariana P. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about 8am MyCase?** I do like the time entry feature and profitability analysis of each case. Also, it makes it much easier to keep track of my tasks, with calendars and all sorts of reminders (via email, pop up, lists, etc). **What do you dislike about 8am MyCase?** The email integration is not very helpful, needing constant manual review. **What problems is 8am MyCase solving and how is that benefiting you?** MyCase demonstrates how much time I and other employees dedicate to each case, therefore demonstrating the profitability of each case. Also, features such as "case notes" help the team navigate through different cases without the need to contact their peers, optimizing time. ### 15. Best Case Management system I have used. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric F. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about 8am MyCase?** MyCase is intuitive and easy to learn. It makes our office run smoother. Its integrations are seamless. **What do you dislike about 8am MyCase?** There are occasional issues where it is not completely intuitive but available videos and support more than make up for these issues. **What problems is 8am MyCase solving and how is that benefiting you?** MyCase makes sure deadlines are met and billing is sent. ### 16. High volume litigation attorney. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about 8am MyCase?** The Info page is a great tool to keep all the most vital data in one succint location. Relatedly, the Reports are phenomenally useful when you fine tune your preferred collumns/data output. **What do you dislike about 8am MyCase?** The Notes seem messy and disorganized. It would be helpful if you could categorize each note by type, person, or activity with a specific time stamp for each note. I would also like to be able to filter my reports based on pending trial dates in ascending/descending order. Of all the case management software I've used in my plaintiff's practice, MyCase is the ONLY platform that does not have a settlement/negotiations function within the case, Excel seems to be the best workaround. **What problems is 8am MyCase solving and how is that benefiting you?** Notes are helpful - when they are utilized. ### 17. User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about 8am MyCase?** I love that help is a click away. You can live chat with support whenever you need it. There is no number to call for help unless you want to speak to customer support! **What do you dislike about 8am MyCase?** I don't like that I cannot modify my Dashboard to fit my needs. **What problems is 8am MyCase solving and how is that benefiting you?** We do not have to use a separate billing program to bill our clients. We do not need to have a separate program for having clients review and sign documents. Everything is incorporated into one program. ### 18. Easy to use and gets the job done **Rating:** 4.5/5.0 stars **Reviewed by:** Colleen M. | Founding Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about 8am MyCase?** I love how easy it is to use MyCase to get my time entered, edited, and invoiced. I know there are so many features I'm still learning to use, but I subscribed to track my time and invoice my cases. I use it every day so that I can track my work, expenses, and get bills out to my clients. As a small firm, I didn't need something that integrated into everything, and I did not want to pay for all the bells and whistles. **What do you dislike about 8am MyCase?** Sometimes, the path through MyCase is not as intuitive as expected, and I have to click around a bit to find my way. I am sure that this is just something I will learn in time. **What problems is 8am MyCase solving and how is that benefiting you?** I needed a platform to keep my time and allow clients a secure portal to send information and documents. ### 19. Excellent Firm Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle S. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about 8am MyCase?** Easy to keep track of time, and send bills. Task management, calendaring and more. Integrates with LawPay for seamless recordkeeping. **What do you dislike about 8am MyCase?** Wish there were a few things to bake in to invoice templates and some minor setting tweaks. But it is the best practice management software to date. Have used others, and they don't compare. **What problems is 8am MyCase solving and how is that benefiting you?** Keeps track of all my billings and trust accounting. Easy to send invoices right from the platform, and payments auto update. Keeps track of contact information, critical dates and more. ### 20. MyCase is a Time Saver! **Rating:** 4.5/5.0 stars **Reviewed by:** Marisa A. | Attorney and Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about 8am MyCase?** I love that MyCase combines all the things that I need to function properly. It helps keep both our staff and our clients up to date and moving forward. We are able to do things way more efficiently! **What do you dislike about 8am MyCase?** My only complaint is that I would like it to incorporate a payroll componenet, or at least integrate to other companies with payroll components so that information would populate easier. Other than that, it works great for what we need! **What problems is 8am MyCase solving and how is that benefiting you?** It has combined all our effeorts into one cohesive experience. We can always know what is going on with a case just by pulling it up in MyCase. It allows for better client communication and more effective billing. ### 21. Loving MyCase **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah M. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about 8am MyCase?** I love the task function and incorporating tasks into work flows. **What do you dislike about 8am MyCase?** Every now and then MyCase seems to freeze up and I will have to log out and log back in. **What problems is 8am MyCase solving and how is that benefiting you?** Case managment is the biggest positive with Mycase for our firm. Being able to keep track of all the tasks for every case and ensuring things are done in a timely manner is made so much easier with Mycase. ### 22. Overall Pretty good software **Rating:** 4.0/5.0 stars **Reviewed by:** Jenny H. | Paralegal/Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** A simple and intuitive design that makes it easy to adopt without extensive training. It allows our clients to access case updates and invoices easily. It's easy to communicate with customer support. Our office uses Mycase daily. MyCase stands out for its ease of implementation, particularly for our small firms. The cloud-based nature, user-friendly interface, and solid customer support make the process relatively hassle-free. **What do you dislike about 8am MyCase?** We have integrated QuickBooks, but for some reason, when we have to forward an invoice to a new invoice, it becomes a bit complicated cause it will not transfer into QuickBooks. Our accountant had to take the time to look into a fix for us. **What problems is 8am MyCase solving and how is that benefiting you?** It has helped us with tracking billable hours and keeping up with our client invoices. ### 23. Great for Legal Accounting **Rating:** 3.5/5.0 stars **Reviewed by:** Amy S. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about 8am MyCase?** The ease of use for MyCase is great for both lawyers, admins and accounting minds. It's userface is simple and clear and integrates with Quickbooks. **What do you dislike about 8am MyCase?** There are some bugs with the accounting side of MyCase. For instance, when integrating with Quickbooks, you can only select 10 invoices at a time, or the system will freeze. The worst bug however is when an expense is set up as a flat rate, the amount is entered into the expense, but when the expense is added to an invoice the flat rate amount does not transfer over. This has caused MANY billing mistakes for us as we have to manually enter every single expense into each case...and we bill over 340 cases a month. **What problems is 8am MyCase solving and how is that benefiting you?** Invoicing management. ### 24. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about 8am MyCase?** Really easy to use. I primarily like the fact that I can build a template or amend a certain document within the system without having to download and re-upload. Also, I can pick the older version if I needed to. Sending an invoice is super easy too and it allows me to give the option to pay in installment. **What do you dislike about 8am MyCase?** Exporting data. It's almost impossible to export all data I saved in there. For example, a client preferred to get all their data in a USB. I have to download the files, one by one. **What problems is 8am MyCase solving and how is that benefiting you?** Invoice, trust account management, document drafting (repository) ### 25. MyCase Makes Life Easier **Rating:** 5.0/5.0 stars **Reviewed by:** JL C. | Attorney/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2025 **What do you like best about 8am MyCase?** MyCase allows Clients to find almost anything they need to know about their cases without having to call the office. It is very efficient and saves everyone time. **What do you dislike about 8am MyCase?** It does not sync with my outlook calendar on mac so I have to have two calendars. **What problems is 8am MyCase solving and how is that benefiting you?** Prevents Clients having to call the office to ask questions where the answers are already in MyCase. ### 26. MyCase allows me to access multiple levels of information to improve my operations and performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Franco L. | Legal Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2025 **What do you like best about 8am MyCase?** It has an intuitive interface that allows users to gain experience with the software quickly. **What do you dislike about 8am MyCase?** So far, I don't really dislike anything in particular. However, it would be nice to include more tags for speedy access to notes placed on different dates. **What problems is 8am MyCase solving and how is that benefiting you?** I can manage my cases in a more comprehensive manner. ### 27. Once great, now too big: staff is dismissive, uncaring, and ignorant **Rating:** 0.0/5.0 stars **Reviewed by:** Matt M. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about 8am MyCase?** It was AMAZING when we started. They were quick, responsive, and supported everything we needed. The system was regularly updated and improved. **What do you dislike about 8am MyCase?** But then they got bigger, and it changed. Mycase is now just a corporation - we are experiencing a massive technical issue, and the call center ignored us. They sent us a follow-up email, instead of calling us - then the management just sent us bland emails, and refused to provide us with the contact information for the people who could fix the problem (they call them the "back end"), and just ignored us. I have referred people to Mycase, and I will not do so anymore. A law firm lives and dies by its client interactions, and I need to do business with another business that recognizes that, and takes threats to those relationships seriously. Mycase used to be that - but sadly, is not anymore. **What problems is 8am MyCase solving and how is that benefiting you?** It is a file management system. used to be great, but then began to treat clients horrible when it got too big ### 28. MyCase has a lot of great features, but there are issues that need to be fixed. **Rating:** 3.0/5.0 stars **Reviewed by:** Molly J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** I love the document sign feature, text communication, automatic pymts to account, and many other aspects **What do you dislike about 8am MyCase?** We have had constant problems with accounting features of billing within Mycase that should be routine features. There is no ability to print itemized statements of billing/payments which is a problem almost daily for clients who do not want to click on each individual billing statement. We also need this feature when we file a statement of attorney fees with the court and have to do this manually. Forwarding payments to each invoice also causes problems, so we have to manually apply payments to each outstanding invoice if the client has not paid in full each month. To not have the ability to upload folders for clients is a huge problem in the documents feature. We would like to use MyCase to handle our case documents, but the limitations are too great to be able to use this feature which is disappointing. the search feature has a lot of limitations. searching for a specific item brings up TOO many options even when paired down in the correct categories. **What problems is 8am MyCase solving and how is that benefiting you?** When we first started mycase, there was not an easy Mycase to outlook integration. This has since been resolved and works great. ### 29. Efficient and User-Friendly Case Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Simona S. | Legal Extern, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** As a law clerk, I’ve found MyCase to be incredibly user-friendly and intuitive to navigate. I didn’t need much guidance when first learning how to use it, which made onboarding quick and efficient. The layout is straightforward, and the features are well-organized, making it easy to manage case files, deadlines, and documents. One of the biggest advantages is its reliability—MyCase is never down. This gives me peace of mind knowing that I can access my cases and enter my billable hours at any time, especially when wrapping up tasks at the end of the month. It’s a solid tool that’s made entering my billables much easier. I can also see what has been billed by other attorneys and staff at our firm. **What do you dislike about 8am MyCase?** Very minor issues like functionality of the mobile app (which is not a big deal since I mostly bill on my computer anyway). **What problems is 8am MyCase solving and how is that benefiting you?** It has been helpful in tracking my billable hours. I can always log in and see how far I am from hitting my monthly goal. ### 30. MyCase Review 2024 **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl K. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** I like that it has so many options for case management and that the time tracking is very easy to use. Customer support is helpful. **What do you dislike about 8am MyCase?** I don't like that sometimes you have to toggle back and forth and it is slow to do so. I don't like that from a law office management perspective there are quirks, but as an employee simply using the software it is great. **What problems is 8am MyCase solving and how is that benefiting you?** Time tracking - which is crucial in a law office. Case Management - by having a central portal for all client information. The note taking features are used daily. The tasks are used daily. ### 31. MyCase helps me work from anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly K. | Legal Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** This system has been in use for a long time at the fork I work for but it just keeps getting better. The Dropbox and outlook integrations have been wonderful. It make it easy to keep everything organized **What do you dislike about 8am MyCase?** I wish there was an easier way to put in leads and charge them for one appointment or pulling case information from the court without converting them to clients **What problems is 8am MyCase solving and how is that benefiting you?** My case makes it easy to keep everything in one location. It's also convenient for clients to see what court dates they have upcoming, be able to sign documents, and view the status of their case. ### 32. Easy to use and follow. **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine M. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** MyCase is easy to use and pretty user friendly. I know I had issues in the past in learning the system, and things have changed a little bit due to the issues I did have, but Customer Support was available for anything I was having issues with. **What do you dislike about 8am MyCase?** Not much really I don't like about it. I would like to just run a report of all my open clients and be able to just see the court date if there is one. It only shows what I have written in. **What problems is 8am MyCase solving and how is that benefiting you?** Having everything in one place really helps. ### 33. Pretty efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Carly D. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about 8am MyCase?** It's easy to navigate & simple to use!!! **What do you dislike about 8am MyCase?** nothing i can think of off the top of my head **What problems is 8am MyCase solving and how is that benefiting you?** Case management issues such as client contact. It's very easy to text clients from MyCase & that benefits me. ### 34. Great platform with a little room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah H. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about 8am MyCase?** MyCase keeps me organized and all communications and billing in one place. **What do you dislike about 8am MyCase?** I wish MyCase would give me alerts when clients upload documents to their portal. **What problems is 8am MyCase solving and how is that benefiting you?** It keeps everything in one place, and it is easily accessible anywhere. ### 35. My experience has been amazing. Their team has helped immensely organize our firm. **Rating:** 5.0/5.0 stars **Reviewed by:** Madison B. | Legal Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** They have a resolution for any problems. They respond in a timely manner. The transition was smooth. They connect with LawPay so we are able to collect payments more easily. We can see who has done what on each case that way we will know who to go to with questions. **What do you dislike about 8am MyCase?** There isn't a downside that I have seen thus far. **What problems is 8am MyCase solving and how is that benefiting you?** Organizing 100s of clients has always been a little hectic but they provide so much organization and a section for everything. The billing and everything is so clear and easy to use. ### 36. Bad experience in onboarding and working with the tool **Rating:** 0.0/5.0 stars **Reviewed by:** Arnetia B. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about 8am MyCase?** I like the general abstract concept on how it was supposed to work for our firm. **What do you dislike about 8am MyCase?** Limited reports, poorly designed lead screen, can't convert one type to another **What problems is 8am MyCase solving and how is that benefiting you?** It helps us all stay under one umbrella ### 37. Fast communication with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about 8am MyCase?** Text messages. It's an easy way to get in touch with clients fast. **What do you dislike about 8am MyCase?** You can no longer send emails directly from MyCase. This functionality is no longer available. **What problems is 8am MyCase solving and how is that benefiting you?** Client's communication ### 38. Intuitive Case Management **Rating:** 5.0/5.0 stars **Reviewed by:** Beth G. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about 8am MyCase?** The weekly calendar view allows me to see a snapshot of what cases I have with court dates. It helps me focus in and prioritize my tasks. **What do you dislike about 8am MyCase?** The downside to MyCase is the mobile app. A useful and powerful mobile app would be great for on-the-go use! **What problems is 8am MyCase solving and how is that benefiting you?** Our firm is high volume and MyCase helps us manage our high case load while helping to prioritize tasks. ### 39. MyCase has greatly increased our law firm's efficiency. **Rating:** 4.5/5.0 stars **Reviewed by:** Tymon B. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about 8am MyCase?** I love how streamlined I can create my tasks and then complete them and track my time to do so. Efficiency breeds greater revenues, which is the ultimate gola. **What do you dislike about 8am MyCase?** Saving e-mails has been changed since we started with MyCase, and I am not happy with how it is currently done. **What problems is 8am MyCase solving and how is that benefiting you?** Invoicing clients and maintaining a streamlined process in doing so. ### 40. MyCase has been wonderful for my solo practice. **Rating:** 5.0/5.0 stars **Reviewed by:** Zach P. | Managing Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about 8am MyCase?** The software is extremely user friendly and makes staying organized a breeze. I love the invoicing features, time tracking, case tracking, document sharing and storage, client portal, and so much more. MyCase is top-tier. **What do you dislike about 8am MyCase?** For my solo practice, there are no downsides. It is expensive, but for what the software offers, it is absolutely worth it. **What problems is 8am MyCase solving and how is that benefiting you?** MyCase keeps me organized and handles everything I need to do for my law practice. This software saves me SO much time. ### 41. Easy to learn, billing and lawpay integration are great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2024 **What do you like best about 8am MyCase?** Easy to learn. Billing is fairly simple, and staff quickly picks up on how to use it. **What do you dislike about 8am MyCase?** Needs work on document management, can only upload or download 20 files at a time. Would be great if we could integrate into office 365, or drag and drop files from the desktop more than 20 at a time. Very frustrating to drag a folder to mycase and have it stop at 20 files. It does not let you know which files were uploaded, so you end up with duplicates. **What problems is 8am MyCase solving and how is that benefiting you?** Billing. getting paid, contact and case management. Mycase handles billing and the lawpay integration has sped up collecting on bills. Contact and case managment work well ### 42. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about 8am MyCase?** I like the messaging feature as it keeps communications with the client readily accessible and it's easy to use. I really appreciate the template feature, I use that for merging documents pretty much everyday and that helps with making things go a lot quicker. The call log is very helpful to ensure everyone is on top of their calls without having to directly check in with other staff. I also appreciate the tasks feature for the same reason. **What do you dislike about 8am MyCase?** I don't like that I cannot create a lead from a previous contact. If someone we previously represented calls for a new consult, creating a lead will duplicate info and I will end up not being able to convert from that lead and will have to close it out. I would really like for something to be integrated for this. **What problems is 8am MyCase solving and how is that benefiting you?** MyCase makes creating documents a lot quicker due to templates. It also creates a place for clients to go to keep up with everything and lowers our calls from current clients due to such. Overall saves a lot of time. ### 43. Excellent customer service and all in one functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** It is very difficult to find a complete practice management system that integrates a CRM with billing, portal, calendaring, and messaging capabilities. There are a few features I would love to see, but overall, this is a great solution and stands out among the competition. Customer support is also very fast in responding to technical and account questions. **What do you dislike about 8am MyCase?** Not much to dislike about this solution. **What problems is 8am MyCase solving and how is that benefiting you?** I run a financial private practice that is very similar to legal in terms of how we organize cases and clients. I didn't find a good solution in the financial industry, but this works perfectly for fully integrated practice management and customer relationship management. ### 44. Dont waste your time or money **Rating:** 0.0/5.0 stars **Reviewed by:** Matthew H. | Attorney, Owner, All Around Swell Guy, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about 8am MyCase?** Nothing. This is the bare bones-est program you'll find making the low cost an illusion. To compete with smokeball or anything better you have to subscribe to separate add ons that bring the cost well above the price of the better software packages. Dont waste your time and dont waste your money **What do you dislike about 8am MyCase?** Its a joke. It pales in comparison to smokeball. I tried it for a week and I ran back to my previous software immediately. Wish I could have gotten a refund but we'lll just chalk it up to an expensive lesson to learn. **What problems is 8am MyCase solving and how is that benefiting you?** its no solution to anything except where to put money you dont want. ### 45. Helps my practice and would like to see some user-interface improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** Great calendar access for entire office. Messaging. PC and phone access. Billing and time entries make it easy to use. I use it every day, before and after hours. I really like it. **What do you dislike about 8am MyCase?** Having to enter staff names, and drop down is inaccurate. Move mouse over staff name and the name "slides up" and I have to wait and move the mouse cursor back over the name to select. Redundant entries required for billing and calendar. When using calendar on phone, time is displayed at bottom of screen and on occasion I have not been able to enter time of an event/appointment because it displays at the bottom off-screen. Changing font size on phone settings did not help. Little things like this drive me crazy. **What problems is 8am MyCase solving and how is that benefiting you?** On PC and phone -- Time Entries, invoices, calendaring and access to calendar on PC and phone, internal messaging. ### 46. MyCase is essential for managing my cases, showing my work, and billing my clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Trevor T. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** I like how flexible the system is. I can customize so many things. **What do you dislike about 8am MyCase?** I wish there were more integration opportunities with third party VOIPs. They exist and I use one, but if there were more competing platforms I bet the integration would be smoother. **What problems is 8am MyCase solving and how is that benefiting you?** MyCase helps me track my time, my billing, my Client trust funds, etc. It is helpful to have all of that in one system. ### 47. Keeping cases organized **Rating:** 5.0/5.0 stars **Reviewed by:** Estefania S. | Head of the Immigration Department, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** MyCase has been the best system we can use in our law firm. It keeps all of our cases organized and easy to be as detailed as possible in every case. All the feautures help us know what is going on with every case and how we can communicate it to each client. **What do you dislike about 8am MyCase?** So far I have not seen any downside on MyCase. Everything is very detailed and put together to make it easier for anyone who is looking at someone's profile. **What problems is 8am MyCase solving and how is that benefiting you?** MyCase definitely allows us to keep good track of every case, giving us the opportunity to always be on top of each case. ### 48. Indispensible. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about 8am MyCase?** Indispensible one-stop shopping for document signature, case organization, and streamlined billing. **What do you dislike about 8am MyCase?** Cluttered interface -- menus upon menus and tabs upon subtabs, and sometimes the feature you're looking for hasn't been placed near other features that appear similar. **What problems is 8am MyCase solving and how is that benefiting you?** Streamlines billing and timekeeping in a single interface. ### 49. Very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** jennifer l. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8am MyCase?** Mycase is very helpful in keeping all of our cases organized and allowing for all team members to be on the same page at any given time. **What do you dislike about 8am MyCase?** There are some things that I wish mycase would do to make our office more automated however, the overall function of the program is getting better all the time. **What problems is 8am MyCase solving and how is that benefiting you?** Keeping all team members up to date and on task ### 50. all in one software **Rating:** 5.0/5.0 stars **Reviewed by:** Yvette C. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about 8am MyCase?** super easy to use easy to calendar and manage customer support is great **What do you dislike about 8am MyCase?** i like everything about my case there is nothing I don't like. **What problems is 8am MyCase solving and how is that benefiting you?** everything from billing to calendar to document uploading ## 8am MyCase Discussions - [How many lawyers use MyCase?](https://www.g2.com/discussions/how-many-lawyers-use-mycase) - 2 comments, 1 upvote - [Does MyCase have an API?](https://www.g2.com/discussions/does-mycase-have-an-api) - 2 comments, 1 upvote - [Where is my data stored in MyCase?](https://www.g2.com/discussions/where-is-my-data-stored-in-mycase) - 1 comment, 1 upvote - [How often does MyCase sync with Outlook?](https://www.g2.com/discussions/how-often-does-mycase-sync-with-outlook) - 1 comment, 1 upvote - [Does MyCase integrate with Dropbox?](https://www.g2.com/discussions/does-mycase-integrate-with-dropbox) - 1 comment, 1 upvote - [View 8am MyCase pricing details and edition comparison](https://www.g2.com/products/8am-mycase/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A20%3A43+-0500&secure%5Bsession_id%5D=42996d09-03fd-4066-8049-951c1430dc2e&secure%5Btoken%5D=4d09e9b0ea5d2932ac1332a7969279955875e5cbf92ae035a110f6afff27dac5&format=llm_user) ## 8am MyCase Integrations - [8am LawPay](https://www.g2.com/products/8am-lawpay/reviews) - 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[Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews) - [Smith.ai AI Receptionist](https://www.g2.com/products/smith-ai-ai-receptionist/reviews) - [Supio](https://www.g2.com/products/supio/reviews) - [Time MIner](https://www.g2.com/products/time-miner/reviews) - [TimeSentry](https://www.g2.com/products/timesentry/reviews) - [VXT](https://www.g2.com/products/vxt/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## 8am MyCase Features **Platform Additional Functionality** - Dashboard - Cloud - Mobility **Platform Basics** - Reporting - Dashboard - Cloud - Mobility **Platform Basics** - Reporting - Dashboard - Cloud - Mobility - Contact Management **Generative AI** - AI Text Summarization **Storage and Collaboration - Legal Document Management** - Centralised Database - Accessibility and Permission for Sharing - Document Storage **Generative AI - AI Legal Assistant** - Text Generation - Text Summarization **Sales Force Automation - Legal CRM** - Task Management **Workflow Orchestration** - Configurable Multi-Step Workflows - Integrations - Rule-Based Routing - Automated Task Creation and Progression **Platform Content** - Automation - File Sharing - Content Library **Content Management** - Document Management - Calendar Integration - Workflow **Content Management** - Document Management - Calendar Integration - Workflow **Document Management - Legal Document Management** - Search and Retreival - Synchronization of Data **LLM and NLP - AI Legal Assistant** - Natural Language Processing (NLP) **Platform Additional Functionality - Legal CRM** - Automation - Messaging - Dashboard - Cloud **AI-Powered Legal Work** - AI Document Review and Analysis - AI Data Extraction **Platform Basics** - Interoperability - Offline Editing - E-Signature **Time & Billing** - Time Tracking - Payments - Billing **Analysis - Legal Document Management** - Document Review - Legal Analytics **Technology Benefit - AI Legal Assistant** - Review Automation **Marketing Automation - Legal CRM** - Lead Management - Marketing Analytics **Agentic AI - Legal Case Management** - Adaptive Learning - Natural Language Interaction **Standardization and Governance** - Workflow Templates - Role-Based Permissions **Artificial Intelligence - Legal Document Management** - AI Automation **Customer Support - Legal CRM** - Customer Portal - Case Management **Agentic AI - Legal Practice Management** - Adaptive Learning - Natural Language Interaction **Accessibility - Legal Document Management** - Cross-Platform Access **Platform Reporting and Analytics - Legal CRM** - Reporting **Compliance and Data Security - AI Legal Assistant** - Data Protection **Ease of Use and Adaptability - AI Legal Assistant** - Ease of Use and Adaptability **Agentic AI - AI Legal Assistant** - Cross-system Integration - Adaptive Learning - Natural Language Interaction ## Top 8am MyCase Alternatives - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - 4.6/5.0 (991 reviews) - [Filevine](https://www.g2.com/products/filevine/reviews) - 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