8am LawPay Reviews & Product Details

LawPay has been a game changer for our firm. Since the pandemic, we’ve been emailing 99% of our clients invoices. Clients requested an online payment option. LawPay provided that option through their secure payment portal, which integrates with our Juris billing system. We include a payment link on our invoices, which provides a simple and secure payment option for our clients by simply selecting the link provided. There is a separate link to accept client retainers and send payments directly to your client IOLTA account. Review collected by and hosted on G2.com.

The only downside to 8am LawPay is when a client payment via eCheck is rejected for whatever reason, because LawPay advances the funds to your account as a courtesy, we must reverse the payment until the payment is resubmitted and we can repost the transaction. It's a nice option that they offer but I'd rather the transaction be confirmed and paid before it's available in our account. This has happened only a few times in the years when been using LawPay. Review collected by and hosted on G2.com.

I find 8am LawPay to be a pretty easy-to-use website, which I appreciate. I'm able to make payment schedules and send out links to clients, which is quite useful. It gives me a variety of ways to get payments done, making the process more efficient. Also, the initial setup was pretty easy, they made it easy to handle, which I liked. Review collected by and hosted on G2.com.

You could use a little bit of improvement with some of the more complex payment plans giving you additional editing capabilities. It doesn't let you personalize it a 100%. And sometimes on the payment plans, if a card gets declined, it'll continue going on counting that week in that amount, to the final balance even though the money didn't actually get paid. Sometimes you have to go back if a client's card gets declined and charge them again, and make sure you have your own accounting follow-up on the unpaid balance. Review collected by and hosted on G2.com.

I find 8am LawPay convenient because it makes it easier to accept payments without having to wait for mail payment. Everything's all in one package, with payments and invoicing together, and it gives clients the option of financing with the Affirm button, so I can get paid right away. My clients seem to like it, and I've never had any complaints about the system, which is important for keeping them happy. It's a good basic 'meat and potatoes' type program that gets you paid sooner. It is a big help with trust account management. I would definitely recommend it as it's easy to use, and I've even told some of my colleagues about it, with some already signing up. Review collected by and hosted on G2.com.

I do think that some of the things are hard to find. The AI chat help could be improved A LOT. For example, I was preparing a final bill and was trying to figure out how to deduct what was left in the trust account from the final bill, and I just couldn't remember how. This seems made for an AI answer, but it couldn't help me, and it was a weekend, so I had to wait until Monday morning to speak to a live person and even she had to ask someone. You tout yourself on trust fund management, this should have been easy. Review collected by and hosted on G2.com.

The ease of payment and the integration with other systems make LawPay great! I also appreciate the different ways to request payment from clients, and how simple it is to send payment requests. LawPay is used daily in our firm. The few times I’ve reached out to customer service have been great as well—my questions were answered promptly. Review collected by and hosted on G2.com.

Our previous payment processor deposited payments into our account almost in real time, and never later than 24 hours. It was a big adjustment when we first signed up for LawPay and realized deposits typically took 48–72 hours to arrive. Review collected by and hosted on G2.com.

I use 8am LawPay to process payments for my law practice. I like that it makes it easy for clients to pay for services and allows them to make repeat payments or pay over time. I appreciate that payments can be made directly to my operating or trust account, which saves me time because I don't have to move payments manually from the operating account to the trust account. The setup was extremely simple. Review collected by and hosted on G2.com.

The fees are a bit high, and I can't have multiple operating accounts on file for the funds to be deposited to. Review collected by and hosted on G2.com.

Easy to use and take payments. Fast notifications of payment receipts and/or failed payments. Easy to navigate the website. My firm has been using LawPay for quite some time, since I have recommended it and everyone enjoys it. LawPay makes receiving payments so much faster and easier for our clients. Customer support - used once and was easy to receive assistance. Overall, a great service that our firm enjoys using. Review collected by and hosted on G2.com.

I have no issues with LawPay as of today. Review collected by and hosted on G2.com.

I like the integration with various platforms, in our case, Cosmolex. I also like they way the platform keeps you in compliance. For the most part, the platform is easy to use. Review collected by and hosted on G2.com.

I honestly preferred LawPay before the merger/buyout with 8am. It was much more customer oriented and I liked the website better. I do not like going through a long menu to get in touch with a support person and then be on hold for endless amounts of time. Review collected by and hosted on G2.com.

I love how simple it is to use. I also love that it allows for the separation of your Operating and Trust accounts, so there is no confusion or commingling of funds. They have recently added several new features to make it even more easy for both the lawyer/law firm and the clients to use the platform. I am so glad I signed up several years ago. Review collected by and hosted on G2.com.

There isn't (or at least I haven't found) a spell-check feature. When I'm creating time entries and then when generating invoices for billing, I don't see where you can spell check your entries. Review collected by and hosted on G2.com.

The links that can be provided to Client to pay via text, email or from the firm's website. Review collected by and hosted on G2.com.

The Chargeback policy of only sending 1 email for notification. The limited access to communicate with the Risk Assessment team. Review collected by and hosted on G2.com.

I use 8am LawPay for handling payments on accounts. It really solves the problem of ease of client payments, allowing them to make payments without us having to enter their information. It's convenient because the client does it themselves, so we don't have to. Review collected by and hosted on G2.com.

We enter the payment but it does not show up in my case. Review collected by and hosted on G2.com.