Hi Hugues. Thanks for your review. We're pleased to hear you find 3CX stable, feature-rich, and easy to configure. It's great to know it's been an effective and affordable IP telephony solution for you. We appreciate your feedback on the new interface and CSV functionality - it’s noted.

Hello! Thanks for your review. We're glad to hear 3CX’s features and ring group setup have helped reduce missed calls. We appreciate the feedback on the interface and customization - it's noted.

Hello! Thanks for your review. We're glad to hear you value the regular updates and active community. Regarding version changes, 3CX always provides ample time for transitions. However we always recommend staying on the latest version to benefit from ongoing security improvements, system performance enhancements, and new features.

Thanks for your review. We're glad to hear you’re happy with the software experience across desktop and mobile, as well as the range of features and ease of integration. We appreciate the feedback regarding the licensing fee, however, 3CX is positioned to be highly competitive compared to other PBX solutions on the market. Thanks again for sharing your experience.

Thanks for your review. We're glad to hear 3CX has been easy to use and manage, and that it's supporting both your remote and in-office communication needs effectively. Appreciate you taking the time to share your experience. :)

Thanks for your review. We're glad to hear you found 3CX reliable, flexible, and a good fit for your on-premise needs at a reasonable price. We appreciate the feedback regarding user and extension imports - it’s noted. Thanks again for sharing your experience!

Thank you for your review. We're glad to hear the admin portal and setup process have been working well for you, and that 3CX has helped simplify communication across offices. Regarding the missing feature, we recommend posting on the 3CX Forum - our team actively monitors it and may be able to provide further information or context.

Hello! Thanks for your feedback. We're glad to hear you found the reporting features valuable. Regarding the supply chain incident, 3CX responded quickly and has since implemented additional security measures to prevent future occurrences. We understand your concerns and appreciate your previous use of the product. We'd love to see you give the product another go :)

Hi Natacha, thank you for sharing your feedback on 3CX! We're glad to hear that you find the dialing, chat, and meeting features easy to use, along with the contact history functionality.

Your in-house IT team should be able to help with any issues like finding missed calls or renaming contacts as well as help you explore different team stats too. I’d highly recommend reaching out to them directly.

Hi Kanishak,

Thank you for your feedback! We’re happy to hear that you find 3CX easy to use and enjoy the flexibility of using it on both a web browser and a smartphone.

We understand your concerns about occasional connectivity issues and challenges with Bluetooth headphones. These issues can sometimes be related to the equipment or network rather than the software itself.

Overall, we’re glad that 3CX is delivering an affordable and feature-rich solution for your call center needs.

Best regards,

The 3CX Team