can work from home and dial customers from "office" rather than personal phone Review collected by and hosted on G2.com.

we do not know how to shut it off on the Samsung cellphone Review collected by and hosted on G2.com.

Easy to use, practical, efficient. I use it every day for my office and also extension lines with my coworker. Review collected by and hosted on G2.com.

Tech support, try to reach out and never got an answer. Do not complain cause is a free app. Review collected by and hosted on G2.com.

What I like most about 3CX is its ease of use and versatility. The tool brings together all the functions needed for effective communication: calls, video conferences, internal chat, voicemail... everything is centralized in a single clear and smooth interface. Review collected by and hosted on G2.com.

What I like a little less is the interface design, which seems a bit dated compared to other tools of the same type. The ergonomics remain good, but a more modern visual and a more dynamic layout would make the user experience even more pleasant and intuitive. Review collected by and hosted on G2.com.

3CX has been installed for about 5 years at my company - it was easy to install, it was easy to set up, and it has been easy to customise for our requirements. I've never once been unable to solve a problem using 3CX. We have specific requirements for out of hours contact, and have implemented a rota system for out-of-hours support using just 3CX and a bit of logic.

Despite the system being 5 years old, it has been regularly upgraded to the latest release - a process that is easy and dependable. Review collected by and hosted on G2.com.

3CX can sometimes be a bit picky about how certain SIP devices connect, but their support channels and the 3CX community have been very helpful in remediating these issues. Review collected by and hosted on G2.com.

No product is more feature rich and robust as 3cx. Review collected by and hosted on G2.com.

Cost. Aside from that—which honestly isn’t too bad—I don’t see any real downsides, other than the occasional security flaw or incident. Review collected by and hosted on G2.com.

Its easy to use just one click you can dial and connect with the customer and you can find history of call logs. Review collected by and hosted on G2.com.

Sometimes some voice issues wil be there. Review collected by and hosted on G2.com.

easy to manage and use. practical and simple, yet at the same time complete. Review collected by and hosted on G2.com.

app bugs for Windows. Sometimes it is necessary to restart it frequently. Review collected by and hosted on G2.com.

3CX has completely transformed the way we handle communication across our Multi Academy Trust. We're running our own self-hosted version using a cloud based datacentre host, linking 20 school locations—three secondaries and 17 primaries—all under one centralised system.

Every staff member has their own extension, which has been a game-changer for staying connected, whether it's during field trips or on days when adverse weather keeps people working from home.

It really came into its own during lockdown. While many were scrambling to patch together remote communication, we were able to switch to remote operations seamlessly. The flexibility it provides is outstanding.

From a financial perspective, it’s been a massive win. Our entire setup—including all SIP lines—costs us less than £10k a year. To put that into context, each of our secondary schools used to pay that much *individually* per year. Now, we have a unified, internal system that’s saving our Multi Academy Trust a significant amount annually while giving us more control and consistency.

Teachers and support staff genuinely love the platform. Features like click-to-call have been an unexpected highlight—especially when it comes to reaching out to parents through our MIS. It’s intuitive, efficient, and fits perfectly into our cloud-first approach.

I’m a huge fan of 3CX and can't see us moving away from it anytime soon. It’s not just a telephony solution; it’s part of our digital backbone now. Review collected by and hosted on G2.com.

If I had one wish for future development, it would be deeper integration with Microsoft 365. For example, being able to automatically assign extension numbers based on group membership—like giving everyone in a specific M365 group an extension starting with "32XX"—would streamline onboarding and user management even further. It’s a small ask, but it would take an already brilliant system to the next level. Review collected by and hosted on G2.com.

Friendly web interface.

Rich features with just a few clicks.

Phone connections using default and custom templates made easy. Review collected by and hosted on G2.com.

Playback my sound files live through web interface

Short dial code for listening every music assigned on the call center.

Customized security options for allowing / disallowing extensions to be called within the same call center.

Develop a way to allow IVRs to to tranfer / route through bridged call centers for incoming calls from either call center A or call center B, using ques from one call center to another. Review collected by and hosted on G2.com.

3CX stands out for its intuitive design and comprehensive feature set. The web client and mobile apps are incredibly user-friendly, empowering our clients to stay connected seamlessly from anywhere. Features like the visual call flow designer and straightforward user management make both initial setup and ongoing administration remarkably simple for businesses of all sizes, leading to high client satisfaction and fewer support requests for us. Review collected by and hosted on G2.com.

Okay, in general terms, one area for improvement in 3CX, particularly relevant for resellers managing multiple clients or larger organizations, lies in enhancing the flexibility and granularity of the multi-tenant system. While it offers a solid foundation, further development could focus on providing more advanced customization options and resource management at the individual tenant level.

Specifically, a key area for improvement could be finding more streamlined solutions for scenarios where multiple departments or tenants within the same physical location need to utilize the same SIP trunk or VoIP provider using the same public IP address. Current configurations for such scenarios can sometimes be complex or require workarounds. Simplifying this would significantly benefit resellers managing diverse client needs and improve deployment efficiency in various network environments. Review collected by and hosted on G2.com.