I value the practicality of 3CX, which makes operations much more efficient and easy to manage. The platform's optimization is remarkable, with a lightweight app that doesn't consume many resources yet still offers comprehensive functionalities. Additionally, it is intuitive, which facilitates communication between departments within the company, integrating the different areas in a cohesive and efficient manner. I also appreciate how simple and quick the initial setup of 3CX was, allowing for a smooth transition without disrupting daily activities. The confidence in the product is so high that I would give it a score of 10 on a recommendation scale. Review collected by and hosted on G2.com.

I think that 3CX could improve in aesthetics. Currently, I miss more native aesthetic options to customize the app to my liking. Review collected by and hosted on G2.com.

The user friendly interface is one of the major eye catching feature-one of the best features is that your personal phone can be connected via an extension keeping you connected to the main office line. Review collected by and hosted on G2.com.

The only disadvantage would be the constant glitching when adding new audio hardware- manually you need to change it since some times it tends to switch between computer integrated speaker rather than the headset Review collected by and hosted on G2.com.

It’s easy to access from a variety of countries, which makes it convenient to use while traveling or working internationally. Review collected by and hosted on G2.com.

Sometimes I run into connectivity issues, but other than that, I haven’t had any problems. Review collected by and hosted on G2.com.

I like 3CX for its ease of use and its user-friendly interface. It's also great for making outbound calls and facilitates communication with my Australian clients, making the process easier and faster. Review collected by and hosted on G2.com.

The interface, though user-friendly, doesn't work like an actual phone system. The calling feature requires going through a lot, and it doesn't really look or function like a traditional phone system. Also, the text messaging system is another area that could use improvement. It took me a long time to set it up, so it wasn't easy. Review collected by and hosted on G2.com.

User interface

Web App / IOS / Android Apps

Admin console is laid out well Review collected by and hosted on G2.com.

3CX Support is lacking- Even as a Gold Partner if you call then they will not sometimes help unless you put in a ticket first Review collected by and hosted on G2.com.

I has been very easy to setup, we are in the evaluation process and it has been very easy so far. i would recommend highly. Review collected by and hosted on G2.com.

We have not found anything that we have had a distaste for so far, We are a couple week into an evaluation. Review collected by and hosted on G2.com.

As the administrator of our 3CX system, I find the implementation and configuration process to be very straightforward and easy to follow. Setting it up does not take much time, allowing you to get started quickly. I appreciate the availability of a cloud option, which eliminates the need for on-premise hardware. Physical handsets are also unnecessary, thanks to the mobile client and desktop software. Their customer support is excellent, with knowledgeable staff who resolve issues promptly. We rely on 3CX for all our communication needs. Integrating it into our existing network is simple and can be completed in under an hour. Users often take advantage of 3CX for more than just calls, using it for chats and meetings as well. Review collected by and hosted on G2.com.

I am frustrated by how often support is withdrawn for third-party requirements such as handsets and SIP Trunk providers. If you happen to use a third-party option that is not officially supported, you won't get any assistance with configuration or troubleshooting issues. Review collected by and hosted on G2.com.

3CX is extremely user-friendly and offers great flexibility for both remote and on-site communication. The interface is intuitive, setup is simple, and it integrates seamlessly with existing systems like CRM tools. The call quality is excellent, and features like web conferencing, call recording, and mobile app support make it very convenient for teams working in hybrid environments. It’s also cost-effective compared to traditional PBX systems Review collected by and hosted on G2.com.

Sometimes, setting up the initial configuration and firewall can be challenging, especially for users who lack technical experience. The mobile app works, but it would benefit from greater stability and responsiveness, particularly when the internet connection is weak. Furthermore, customer support could improve its response time when dealing with more complex technical problems. Review collected by and hosted on G2.com.

i love that the calls come through my phone and i since i work at several work locations i can still be reached right on my cell phone through the 3 CX app that allows me to manage my work and personal live Review collected by and hosted on G2.com.

i wish i would text on it .. other than that nothing Review collected by and hosted on G2.com.

It's useful to have the telephony on the computer, having the directory and being able to add team members to calls with customers Review collected by and hosted on G2.com.

Sometimes it's challenging to do conferences. If I call my team members first and the customers after it, I cannot dial extensions. Review collected by and hosted on G2.com.