144 20i Reviews
Overall Review Sentiment for 20i
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Their systems and service levels are the best I have encountered in over 25 years of being in this business. All support requests are usually answered within minutes (24x7) by knowledgeable support staff, so the rare issues that do arise are very short lived. Review collected by and hosted on G2.com.
There's not much to dislike only a bit if you need Windows hosting. The offering for that is more limited, with caps on the size of available MS SQL Server databases (1GB) in the reseller environment. Also, they still offer only Windows 2016 Server as a preinstall on a VPS, which is pretty old now, so if you want a later version, you have to upgrade from there with your own license. Review collected by and hosted on G2.com.
I have been transferring all the websites I design over to 20i from a different British based hosting service (who sold out). On the whole Customer Service is pretty good - the odd frustrating moment at times - but TODAY I received fantastic service when I had completely messed something up and needed help. Braydon W could easily have let me figure it out for myself but no, he politely and kindly continued to support me get my issue sorted when in fact he must have known I had made an error.
So, THANK YOU Braydon in 20i Support. You helped me a lot!
Liz
(Jane Elizabeth) Review collected by and hosted on G2.com.
There are a couple of services I'd like to see included and I've written to the Tech Team (about a year ago) but haven't had anything but a generic standard holding reply. Review collected by and hosted on G2.com.
Discovering 20i Reseller Hosting has been a game changer for my business. I wanted to provide my clients with high quality WordPress hosting but also allow them have individual access to their own control panel. Most other reseller hosting did not offer this but thankfully 20i does. The platform for managing these clients is easy to use and full of amazing features. To add to this, their customer service is brilliant, with friendly responses to tickets coming from the likes of Louie, Joe, Nathan and Ryan coming within minutes. Review collected by and hosted on G2.com.
Overall it's difficult to find something I dislike about 20i. Review collected by and hosted on G2.com.
I've been using My20i for some time now, and I have to say, it's one of the best hosting services I've ever come across. First off, the price is fantastic—great value for the quality of service you get. The control panel is incredibly intuitive, making it super easy to set up hosting and emails. Migrating my emails was a breeze, which was a huge relief compared to the headaches I've had with other providers.
But the real standout feature for me is the support. I've never experienced anything like it. Their response times are lightning-fast, and every issue I've had (which have been few and far between) has been resolved quickly and efficiently. It’s clear they genuinely care about their customers. Honestly, I've never had better support anywhere else.
If you're looking for reliable hosting with top-notch support, My20i is a no-brainer. Highly recommended! Review collected by and hosted on G2.com.
Honestly, I don’t have anything negative to say. The service has been consistently reliable, and I’ve never encountered any issues worth mentioning. If I had to nitpick, it would be that I haven't found anything to complain about! Review collected by and hosted on G2.com.
From the start point had a query about hosting , their sales support was amazing. One of their sales team wasnt too sure which server i need to go for he passed my chat to someone more technical who adviced which server i require.
purchased their services in 10 mins from that chat converation they logged a ticket got the process started and what an amazing support. been in the e commerce industry for over 10 years tell you what it was seemless amazing ticketing system they kept me updated got me up and running within a day !
ease of implementation they did all the hard work i sat back provided what ever information they require.
the integration was easy they did all the back up from my old hosting and they migrated all data / database over!! Review collected by and hosted on G2.com.
would be great if they provided a bit of a tour maybe showing how to restore data etc a bit of a quick video or welcome pack would be great BUT saying that , you can navigate very easy cant really say i dislike 20i at the moment not navigated to all the pages etc. Review collected by and hosted on G2.com.
Customer support is exceptional; in addition to operating 24/7, response times are very quick, and most issues are resolved within minutes. Review collected by and hosted on G2.com.
Nothing to point out. The only thing might be the prices, which are slightly high, but considering the level of customer support provided, it is well worth the cost. Review collected by and hosted on G2.com.
Always willing to go the extra mile and help with issues that many other Hosting Companies would not entertain. Support staff are polite, flexible, knowledgeable and really try to make sure they find a solution to your problem, even when it is YOUR problem and nothing to do with their hosting service - a breath of fresh air and sets the bar that most other hosting companies can only dream of reaching. Review collected by and hosted on G2.com.
not a lot TBH - pricing is on par with competitors, but could always be cheaper!! but for what they offer they are priced very competitively, its just we all want somethign for nothing right? Review collected by and hosted on G2.com.
Great services, support are very helpful! Very quick responses. Easy to use platform no issues at all Review collected by and hosted on G2.com.
nothing about support/services but would love more flexibility over the Hostshop design etc.. Review collected by and hosted on G2.com.
Their level of support they offer is second to none. They message back with in minutes and always resolve any issues promptly. This is one of the main reasons I stay hosting with them. Review collected by and hosted on G2.com.
I can't currently think of any reasons. Everything has been great. Review collected by and hosted on G2.com.
