Best Software for 2025 is now live!
Save to My Lists
Paid
Claimed

Salesforce Loyalty Management Reviews & Product Details

Salesforce Loyalty Management Overview

What is Salesforce Loyalty Management?

Customers today are more willing than ever to try new brands. As a result, maintaining loyalty is harder than ever before. To maximize customer lifetime value, brands need to focus on retention, not just acquisition. And while loyalty programs are not a new concept, consumers today want more from the loyalty programs that they are a part of. Loyalty Management is an end-to-end solution that empowers businesses to create intelligent, differentiated experiences based on customer preferences that grow relationships and increase customer lifetime value. Built on the trusted Salesforce platform, Loyalty Management gives businesses in any industry the flexibility to configure their program to fit their business needs.

Salesforce Loyalty Management Details
Product Website
Show LessShow More

Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,242 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


OK
Overview Provided by:

Recent Salesforce Loyalty Management Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Salesforce Loyalty Management is Very Effective, Highly Recommend!"
What I like most about the Salesforce Loyalty Management is that the platform is very powerful and from one place you can accomplish all promos, CR...
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
2.5 out of 5
"I find it harder to use in B2B selling versus B2C selling."
What;s most helpful is that you can offer rewards and benefits to your customers and potential customers.
Gautam B.
GB
Gautam B.Mid-Market (51-1000 emp.)
4.0 out of 5
"Loyalty"
We are evaluating our loyalty program within the org and while evaluating, comparing with other available products we like salesforce products
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Salesforce Loyalty Management Media

Salesforce Loyalty Management Demo - Mobile
Reward members with personalized benefits, offers, experiences, and gamify with badges based on their behaviors and interests.
Salesforce Loyalty Management Demo - Partners
Onboard partners, define partner terms, launch joint package promotions, and track partner liability..
Salesforce Loyalty Management Demo - Service Console
Connect loyalty to the wider customer experience to get a single view of each member.
Salesforce Loyalty Management Demo - Predictive Engagement Dashboard
Forecast promotion revenue lift before launch and choose the right segments and rewards to maximize the ROI.
Salesforce Loyalty Management Demo - Member Engagement Dashboard
Easily analyze members at risk for disengagement and launch campaigns to re-engage them.
Salesforce Loyalty Management Demo - Quick Promotion Wizard
Native integration allows you to easily embed Loyalty into Email Studio and Journey Builder.
Answer a few questions to help the Salesforce Loyalty Management community
Have you used Salesforce Loyalty Management before?
Yes

33 Salesforce Loyalty Management Reviews

4.6 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
33 Salesforce Loyalty Management Reviews
4.6 out of 5
33 Salesforce Loyalty Management Reviews
4.6 out of 5

Salesforce Loyalty Management Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Loyalty ManagementQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Verified User in Accounting
UA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

What I like most about the Salesforce Loyalty Management is that the platform is very powerful and from one place you can accomplish all promos, CRM, B2B, Analytics, eCommerce, Marketing and so much more!

You can use this tool everyday, its simple and it will help you accomplish all you daily tasks and that makes it easy to implement into your routine as a go to.

Its easy to do quick promotions, easy to integrate into your organization's machines and with peace of mind you will always have customer support @1-866-362-4538, remember to be careful when googling customer support phone numbers online because they can be harmful bad actors. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

The downsides that I have experienced with Salesfore Loyalty Management is that sometimes I do experience lagging and it makes feel frustrated but I understand the program is very powerful. So, cookies and cache have to be cleared on a daily basis for best performance. Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

The problems Im solving with Salesforce Loyalty Management is getting all my marketing, eCommerce, Sales, Customer engagement and ROI from an efficient platform. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

Salesforce Loyalty Management is a robust and flexible solution for businesses looking to create and scale loyalty programs. Due to its easy integration, it shines in environments where Salesforce CRM is already in place. While it offers many features and flexibility, new users may face a learning curve during implementation, especially if they are new to the Salesforce ecosystem. With strong customer support and an intuitive interface, it’s a valuable tool for any organization looking to boost customer retention and engagement. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

Not at the moment but I'll update my review if I've anything to share. Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

Salesforce Loyalty Management solves key issues around fragmented customer data, lack of personalization, difficulty in scaling, and poor integration with sales and marketing efforts. For businesses, this leads to more efficient loyalty program management, higher customer engagement, data-driven optimization, and improved ROI on loyalty initiatives. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Marketing Cloud Suite?

Helps for us to create a great relationship with customers and ensure great sales. The ease of use and the trainings availble are so great. I actually do not mind calling for customer support and they seem to always not make it difficult to get answers. We use this daily and enjoy the products that it offers. It has great features that always are eay to implement for everyday use Review collected by and hosted on G2.com.

What do you dislike about Salesforce Marketing Cloud Suite?

Would love to not have so many Sku's in theproducts. Also to allow for more a consistant core products but for most part we enjoy this Review collected by and hosted on G2.com.

What problems is Salesforce Marketing Cloud Suite solving and how is that benefiting you?

helping to make it easier to get marketing out there and making sure that it is not an allday process for every person we want to reach saving time on this Review collected by and hosted on G2.com.

Verified User in Construction
IC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

What;s most helpful is that you can offer rewards and benefits to your customers and potential customers. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

That I find it harder to drive business with it in my specific industry. I don't have a rewards type selling platform. Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

I think it is helping me solve problems with my clients or potential clients engaging with me and my material. I think it is benefiting me becuase social media allows me to engage with my clients easier. Review collected by and hosted on G2.com.

Trish M.
TM
Global Delivery Leader - B2B, RLM, CPQ
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

Loyalty management has assisted our customers increasing their return customers through loyalty management and programs creating a increase in return on investment Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

There are some advanced used cases which are not covered out of the box and require a lot of customization, which can increase the time of implementation Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

Creating a greater value value of each customer and driving repeat business Review collected by and hosted on G2.com.

Gautam B.
GB
Enterprise Architect
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

We are evaluating our loyalty program within the org and while evaluating, comparing with other available products we like salesforce products Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

Nothing yet as we are under evaluation and implementation start soon Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

Our current system is home grown and no integration with customer 360. Review collected by and hosted on G2.com.

PG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Salesforce Marketing Cloud Suite?

It's the best cloud marketing tool to run any type of marketing campaign, it's easy to send email campaings, send news letters and send personalized markeitng content to target audience. It can be integrated with the website to check the traffic. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Marketing Cloud Suite?

overall it's the best product to use but it's a costly affair, also it required bit of a training to move ahead. Review collected by and hosted on G2.com.

What problems is Salesforce Marketing Cloud Suite solving and how is that benefiting you?

running marketing campaigns, personalized marketing and sending newsletters Review collected by and hosted on G2.com.

Verified User in Retail
UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

Loyalty management provides a complex solution to give a solid basis to an exciting and engaging loyalty program, which can give Customers an outstanding experience Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

For some more complex features we newd to do apex coding and also when we need real time response for Customer actions Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

Gives a customer overview about all loyalty activities which is a great thing, and this way activitites ans campaigns can be built upon each other, allowing personalization and segmentatio Review collected by and hosted on G2.com.

FS
Head of innovation
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

With the loyalty I can reach customers and make they happy Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

Sometime the loyalty program is difficult to configure Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

It solves the problem to have many loyalty program in different platform. Now we use just one! Review collected by and hosted on G2.com.

TO
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

I think that salesforce loyalty management is a great product that really ties everything together Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

There are no major negatives that I can think of. Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

It allows me to connect better with customers Review collected by and hosted on G2.com.