# 11Sight Reviews **Vendor:** 11Sight **Category:** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) **Average Rating:** 4.6/5.0 **Total Reviews:** 68 ## About 11Sight At 11Sight, we are redefining customer interactions with AI-powered conversational agents that handle customer inquiries, book appointments, and close sales without human intervention—24/7, across all channels. Our conversational AI Agents serve as the first point of contact for customer and prospect conversations. They work with their human counterparts, either resolve the customer requests or escalate them as appropriate. They are built to answer and to ask questions to drive desired outcomes. They reduce costs, increase revenues, and customer satisfaction. We are in production with hundreds of dealers and growing fast. A dealership using 11Sight’s AI Service Assistant reported: ✔ All customer calls handled 24/7 with no wait time, improving customer satisfaction ✔ Appointments and service revenue doubled ✔ Routine tasks fully automated, load on team members significantly reduced With our existing customers and sales channels, we expect to exceed $2.5M ARR by the end of 2025. 11Sight is a Delaware C-Corp founded by two Bay Area veteran entrepreneurs, Aleks Gollu and Farokh Eskafi. They have two positive exits each, one together. We have three patents and a fourth pending. ## 11Sight Pros & Cons **What users like:** - Users appreciate the **ease of use** of 11Sight, enabling quick and seamless connections with clients and customers. (12 reviews) - Users value the **time-saving capabilities** of 11Sight for quick, seamless client interactions and efficient workflows. (10 reviews) - Users appreciate the **instant connection** capabilities of 11Sight, enhancing communication and building trust effortlessly with clients. (10 reviews) - Users appreciate the **easy setup** of 11Sight, enabling quick access without installation or complicated processes. (9 reviews) - Users appreciate the **smooth and instant connectivity** of 11Sight, enhancing remote demos and customer interaction significantly. (9 reviews) - Users value the **efficiency** of 11Sight, enjoying seamless video calls and time-saving communication with clients. (8 reviews) - Users value the **high appointment booking rate** of 11Sight, enhancing lead qualification and customer engagement efficiently. (8 reviews) - Setup Ease (8 reviews) - Easy Access (7 reviews) - Integrations (7 reviews) **What users dislike:** - Users find the **limited customization** options frustrating, lacking flexibility for branding and team-specific settings in 11Sight. (5 reviews) - Users express concern over **missing features** such as smarter notifications, enhanced team tools, and better customization options. (5 reviews) - Users find the **limited analytics** of 11Sight insufficient for detailed performance tracking and customization options. (4 reviews) - Users find the **limited customization options** on 11Sight restrict their ability to adapt the tool effectively for teams. (4 reviews) - Users feel the **interface lacks intuitiveness** , making features less accessible and complicating the overall usability. (3 reviews) - Limited Reporting (3 reviews) - Not Intuitive (3 reviews) - Users note that some **improvements can be made to the UI** of the dashboard for a better experience. (3 reviews) - Editing Limitations (2 reviews) - Feature Issues (2 reviews) ## 11Sight Discussions - [Will it be open sourced?](https://www.g2.com/discussions/38843-will-it-be-open-sourced) - 1 comment, 1 upvote - [What is 11Sight used for?](https://www.g2.com/discussions/what-is-11sight-used-for) - 1 comment - [View 11Sight pricing details and edition comparison](https://www.g2.com/products/11sight/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-30+08%3A22%3A00+-0500&secure%5Bsession_id%5D=e402bf9c-b29a-4c8c-8e28-35326865b0ae&secure%5Btoken%5D=bce8d4d365f7b1b4f3e87171f3531ac45863f534108521d7443e300b32455721&format=llm_user) ## 11Sight Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Software Type** - Mobile - Browser Application **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top 11Sight Alternatives - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,444 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,006 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,939 reviews)