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Audience Segmentation

by Martha Kendall Custard
Audience segmentation separates an audience into small groups sharing similar characteristics. Discover the types and learn why it’s important.

What is audience segmentation?

Audience segmentation, also known as customer segmentation, involves dividing a broad audience into smaller, more manageable groups based on shared characteristics such as demographics, needs, interests, or behaviors. This division allows for the identification of unique segments that may respond differently to products and advertising strategies.

In practical application, businesses utilize audience segmentation to customize their marketing campaigns, online advertisements, and product offerings to cater specifically to the needs and preferences of each segment. This targeted approach enables more effective communication and engagement with different parts of the audience, ultimately optimizing marketing efforts and product development strategies.

The value of audience segmentation lies in its ability to enhance marketing precision and product relevance. By understanding the distinct characteristics of each segment, businesses can tailor their offerings and messages to resonate more effectively with their intended audience. Marketing automation software is often employed to facilitate this process, providing tools for efficiently analyzing and managing audience data to streamline segmentation efforts.

Related Glossary Terms

Martha Kendall Custard
MKC

Martha Kendall Custard

Martha Kendall Custard is a former freelance writer for G2. She creates specialized, industry specific content for SaaS and software companies. When she isn't freelance writing for various organizations, she is working on her middle grade WIP or playing with her two kitties, Verbena and Baby Cat.

Audience Segmentation Software

This list shows the top software that mention audience segmentation most on G2.

ActiveCampaign offers effortless email and marketing automation. Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns. With hundreds of automation triggers and actions, conditional routing, and an AI-powered drag-and-drop builder, you can create deeper automations than the competition, faster.

Mailchimp is a leading marketing automation platform trusted by over 11 million users, from small businesses to global brands like TEDTalks, Shutterstock, and Boston Market. With AI-powered insights, seamless integrations, and expert support, Mailchimp helps businesses connect with customers, drive revenue, and build lasting brand loyalty across email, social media, and more.

Mailchimp is the #1 Email Marketing and Automations platform for growing businesses. More than 12 Million businesses including TEDTalks, Shutterstock, Boston Market, Nikon India trust Mailchimp to turn their emails into revenue.

Audiense Insights allows you to identify and understand any audience, no matter how specific or unique it is. Effortlessly combine numerous filter options when you create a report, such as user profiles, affinities, demographics and job roles, creating highly personalised audience segments. Armed with Audiense Insights you can make better marketing decisions, adapt your targeting, improve relevancy and drive high performance campaigns at scale.

Klaviyo, a unified customer platform for email, SMS, and more, gives your online brand direct ownership of your consumer data and interactions.

Infegy Atlas takes the hard work out of making sense of social data, enabling brands and agencies to understand consumers better and faster through instant analysis of, and unlimited access to 8+ years of online conversations.

You have invested a lot in your Cloud Data Warehouse. Now let's make it drive revenue. Founded by a team of ex-Googlers, GrowthLoop has created a way to turn your customer data into intelligent, dynamic customer segments that drive up your customer’s lifetime value by 15%-20%. Our customers include top companies like Google, Indeed and the Boston Red Sox. We are a fast growing, profitable, cloud technology startup based out of San Francisco, New York, and Toronto. If you are looking to join a high growth cloud technology company we are hiring in engineering and sales!

Marketing automation software to help you attract the right audience, convert more visitors into customers, and run complete inbound marketing campaigns at scale — all on one powerful, easy-to-use CRM platform.

Omnisend is an email & SMS marketing platform with a suite of features made specifically to help ecommerce stores grow their audience and sales faster. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support make it easy for online merchants of any size to sell more — all without the exaggerated cost. Join more than 115,000 ecommerce brands that use Omnisend to grow their businesses on autopilot, converting their customers with quick-to-build, highly relevant emails & texts. Send newsletters and targeted email campaigns Create beautiful, shoppable emails in minutes using our drag-and-drop email builder and 350+ ready-made email templates. Add coupon codes, automatically pick & insert products, and automatically resend campaigns to non-openers – all without any tedious manual work! Drive sales on autopilot with ecommerce-focused automations Win (back) lost sales with pre-built workflows for cart abandonment, welcome series, transactional emails, and more. Get pre-built, revenue-generating automations running in minutes, or easily build your custom workflows using our no-code, drag-and-drop Automations Editor. Improve your targeting with smart segmentation Segment your customers based on their shopping behavior as well as other properties to improve conversions with well-targeted, personalized emails and texts. Create segments for high-value customers, for specific category/product shoppers, or those that need to be re-engaged and personalize your messaging. Combine email with SMS and more channels Add SMS push notifications, and product reviews right next to your emails using Omnisend’s all-in-one platform to provide a consistent, omnichannel customer experience. Save time and costs – there’s no need to pay for separate email, SMS, product reviews, and push apps anymore! Grow your email & SMS lists Collect new subscribers using our mobile-friendly, fully customizable forms. Choose from popups, signup boxes, landing pages, or a Wheel of Fortune to seamlessly collect email and/or SMS opt-ins. Capture your visitors with exit-intent forms and improve popup engagement using form targeting options, all available within Omnisend. Collect & highlight customer feedback with Product Reviews With Omnisend, your customers' reviews can live right where they can do the most good – alongside your own words in emails, texts, and popups, adding a perspective that only your customers can provide. Award-winning 24/7 support We give you stellar support and helpful advice anytime you need it, and we answer in under 4 minutes on average. We’re available 24/7/365. Start using Omnisend for free today. Omnisend invites Freelancers and Agencies to join the Omnisend partner program. This program is created to help Freelancers and Agencies accelerate their growth, win more clients and receive industry leading revenue share for referred and managed accounts. Check the link and join the program: https://www.omnisend.com/partners/

Simon Data is a next-generation marketing automation platform focused on retention, lifecycle marketing, and data operability.

Brandwatch is a platform for social media monitoring, allowing you to analyse and utilise conversations from across the social web.

Iterable empowers growth marketers to create world-class user engagement campaigns throughout the full lifecycle, and across all channels. Marketers segment users, build workflows, automate touchpoints, and test strategies at scale without engineering support.

Leading Engagement Platform that empowers marketers to build brand value, grow revenue, and prove impact.

Insider is the first integrated Growth Management Platform helping digital marketers drive growth across the funnel, from Acquisition to Activation, Retention, and Revenue from a unified platform powered by Artificial Intelligence and Machine Learning.

Create powerful customer engagement with ease, at any scale

Customer data platform and cross-channel marketing automation for SMEs, retailers, and big brands.

Google Analytics not only lets you measure sales and conversions, but also gives you fresh insights into how visitors use your site, how they arrived on your site, and how you can keep them coming back. Delivered on Google's world-class platform.

OneSignal is the market-leading omnichannel customer engagement platform for building customer relationships through personalized messaging across mobile and web push notifications, in-app messaging, SMS, and email.

With StackAdapt, ad buyers plan data-driven digital advertising campaigns across all devices, inventory and publisher partners. Plan the best campaigns.