La simplicité et la praticité - je peux voir qu'elle répond à mes besoins professionnels de plusieurs manières.

What really stands out with TheySaid is how it transforms the feedback process from a traditional survey into an actual conversation. Instead of customers just clicking through standard questions, the AI asks follow-up questions that feel relevant and personalized. This keeps the conversation flowing naturally, and often, you end up getting insights you wouldn’t get from a static survey. It feels like they’ve taken the best parts of customer engagement and built it into the survey process. The most helpful part of TheySaid is the detailed insights it delivers without any extra effort. The AI digs into responses, pulling out the key themes and action points automatically. This makes it easy to get actionable data from customer feedback without spending hours reading through responses. Plus, being able to integrate the surveys into different touchpoints—whether it's on the website, in emails, or even post-purchase—means you can engage customers when they’re already interacting with your brand. It’s super flexible and adapts well to different use cases. The biggest upside is how engaging it is for both the company and the customer. Customers appreciate being able to give more context to their answers, and it feels like they’re really being heard. The follow-up questions from the AI capture that deeper layer of feedback, which is often the most valuable for making product or service decisions. The setup process is also really smooth—everything from implementation to customizing the surveys can be done without much hassle. This is especially useful for small teams that need powerful tools but don’t have time for a long learning curve. If I never need anything, the customer support is top notch.

TheySaid AI est une expérience vraiment impressionnante. Après que les clients aient répondu à une enquête d'une question, ils sont plongés dans une expérience d'IA où l'IA pose des questions de sondage vraiment géniales, mais répond également aux questions des clients. Nous traitons environ 40 % des préoccupations des clients au sein de l'IA et obtenons des appels programmés 30 % du temps. Donc, ce n'est pas juste une enquête, c'est un tout nouveau canal d'engagement avec les clients.