Best Software for 2025 is now live!
Product Avatar Image

SupportLogic

Afficher le détail des notes
23 avis
  • 1 profils
  • 2 catégories
Note moyenne des étoiles
4.6
Au service des clients depuis
2016

Profile Name

Star Rating

20
4
0
0
0

SupportLogic Reviews

Review Filters
Profile Name
Star Rating
20
4
0
0
0
Claire H.
CH
Claire H.
Executive Leader| Enterprise Customer Success| Global Customer Support| Customer Experience
08/05/2024
Évaluateur validé
Source de l'avis : Organique

Support Logic conveys customer sentiment in an objective and actionable manner

The ability to share customer sentiment with the product team and show them from a quantifiable, objective point of view where our customers were struggling the most. The information from Support Logic was consistent with the information I'd been communicating and It was great to have validation and, be able to present facts without frustration.
Alexander R.
AR
Alexander R.
Owner of Education with Efficiency
03/20/2024
Évaluateur validé
Source de l'avis : Organique
Traduit à l'aide de l'IA

SupportLogic est une solution innovante pour les organisations de support proactives !

La capacité de prédire les comportements des clients et de fournir des informations instantanément aux responsables du support, aux responsables des escalades et aux leaders du support.
Ramapriyan r.
RR
Ramapriyan r.
Head of Technical Support at Matillion
04/14/2023
Évaluateur validé
Source de l'avis : Organique

Elevated Customer Experience

I liked about the ability to see customer sentiments/signals early in the case life cycle and act on those. The dashboard is intuitive and interfaces well with the backend CRM system.

About

Contact

HQ Location:
San Jose, California

Social

@SupportLogicInc

Details

Année de fondation
2016