Simply one of the fastest and best use cases for AI and natural language processing. I've used Sturdy at Solo and my people company Syntrio. In both cases the installation was seamless and the impact was immediate. We saw clear signals around customer satisfaction and engagement which allows our teams to action critical customers. We saw 50% + improvements in retention and 30% improvement in our expansion and cross sell programs. I look forward to my Monday summary and Sturdy insights drive many of the things we do on a daily basis. Simply a great product that delivers what they promised!

Awareness. Before Sturdy, we would hear about emails being sent to different people at the company that if shared earlier with their CSM or the ELT, we could have tried to intervene. Now, we have the ability to pull in customer facing employee communications and set meaningful signals that are specific to our risk profiles and send notifications to the right people real time. The team at Sturdy has been great to work with from sales to implementation and ongoing support and use of the system.

Sturdy has helped our organization gain quick visibility to some of our most pressing escalations with clients, which has driven immediate impact in our ability to support them while also highlighting internal training and improvement needs. More than that though, Sturdy is constantly building - taking in feedback from our team to develop new features and capabilities that have unlocked those step improvements.