Rootly
50 avis
- 1 profils
- 1 catégories
Note moyenne des étoiles
4.8
Au service des clients depuis
Rootly Reviews
MF
Mark F.
Rootly ajoute une automatisation simple à la gestion des incidents sans grands changements de processus.
Nous avons toujours utilisé Slack pour gérer les incidents et voulions ajouter une structure et une automatisation très légères. Rootly :
1. N'a pas nécessité de changement significatif à notre processus, nous appelons simplement `/rootly new` au lieu de créer un nouveau canal et sélectionnons 4-5 options concernant la gravité, etc.
2. Rend très facile l'ajout d'automatisation et de rappels
3. Nous permet d'accéder aux données sur nos incidents de manière structurée pour les tableaux de bord, etc.
Cela a été très facile à configurer et un plaisir à utiliser. L'équipe Rootly a également été très réactive aux demandes de fonctionnalités, ce qui nous a permis d'adapter réellement l'outil à notre cas d'utilisation.
JA
Jena A.
A fresh and innovative approach to incident management
What stands out for Rootly as an incident management tool is that it understands the core problem around incident management which is around important integrations and understanding the way teams work around an incident. One of the key features that attracted me to choosing Rootly was its Slack and Datadog integration along with the ability to report back on incidents.
NB
Nitzan B.
Rootly has made our incident management significantly more efficient/reliable
Many things. I'll list them:
1) The tool is incredibly simple to onboard into. The flow is intuitive and I can run through a whole demo and onboard new teammates into the tool in 10 minutes.
2) Being able to distinguish between mitigation time and resolution time helps improve our reporting. Since everything is happening in Slack, we've seen that teams are significantly better at adding resolution notes, as well as closing out incidents when they need to be closed out -- which leads to improved accuracy in our MTTR tracking.
3) Integrates with all of our other core incident management tools (for example: paging on-call, our ticketing system) so we were able to integrate it with our existing workflows.
4) A lot of our previously manual tasks (for example: starting an incident video call) are now automated, which makes our incident workflow a lot more reliable week over week despite a rotating on-call shift. And then some of our previous tasks we were relying on other tools to automate -- can now all be automated through Rootly, which gives me more confidence in our alerting flows.
5) We've had several instances where we needed a specialized feature or additional support for our specific team's needs. Their team is so incredibly responsive it's hard to put into words. They've addressed our questions with real solutions instead of interim workarounds, and have even hopped on calls to review our questions and work out things together.
About
What is Rootly?
Rootly is a platform designed to streamline incident management and response for engineering teams. It provides tools for automating and improving the incident response process, enabling organizations to quickly resolve issues and reduce downtime. Rootly integrates with popular communication and collaboration tools, offering features such as playbooks, postmortem reports, and analytics to enhance operational efficiency and team collaboration. For more information, visit their website at [rootly.com](https://www.rootly.com).
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