The NBA designer is something that has helped our org immensely. It is very simple to implement, and has really made our customer support workflows very productive. The low code features have also helped citizen developers like me in creating business rules without any coding.

It is easy to use with its user friendly interface. Using PCES as the main point of contact between customers and the support team, my overall experience with this tool has been positive. Dynamic Routing, Insight, Pitch book, Augment Reality are some of the features which are very helpful for customer.

Je suis une personne certifiée CSA. J'ai récemment utilisé Pega Customer Engagement, c'est si facile à utiliser et à mettre en œuvre pour personnaliser les exigences des clients en temps réel. L'homme et la capacité utile est de travailler sur des données à grande échelle et de concevoir dans un seul système. Cependant, en cas de déploiement, une approche technique minutieuse est requise.