Outstanding transcription accuracy, easy to use platform, screen cap functionality, scoring accuracy is very accurate and allows for all recorded calls to be scored, easy to identify concerns based on keyword search ability, terrific reporting capabilities.

- It captures data in various areas, allowing for thorough information to be pulled quickly - The ability to personalize your own dashboard with graphs and other information specfic to your role is fantastic. This allows you to create permanent visuals and reports for various areas of the business, allowing for increased efficiency each time that information is needed. - It will analyze data for any time periods and is very user-friendly - We are able to align our quality standards across teams and partners in a large organization. - The transcripts are easy to navigate, and clicking on various parts will take you immediately to that part of the communication. - Tech issues are handled quickly, their customer services is wondeful

En raison de son efficacité à améliorer le support client et à mener notre entreprise vers le succès