Kapiche's customer service. From sales process to implementation Kapiche's team has been very attentive every step of the way! It is clear they want their customers to be successful with their product. API is easy to set up without any technical knowlege. Their storyboard feature is a great quick snapshot of the conversation that is happening. I also like that you are able to tie NPS to your conversation to see what is driving the metric up or down.

Il y a en fait deux caractéristiques de Kapiche que je préfère : 1. L'outil "storyboard" pour découvrir des concepts associés. 2. Leur outil de requête merveilleusement simple qui rend extrêmement simple la création de requêtes compliquées.

Kapiche is super easy to use and it allowed us to quickly identify relevant insights from large sets of data! Product coaching was also excellent