One of the main reasons we chose to collaborate with HDL when we moved our e-commerce to a completely new platform was their flexibility and availability. All systems can be developed and optimized from a technical standpoint, but what becomes the competitive factor for us in a partnership is communication & support because the e-commerce platform is our everyday working tool. Being able to easily use a wide range of functions on daily bases and quickly communicate with the development team, stay involved in the process, and have the flexibility to rapidly develop and deploy new features based on our needs are our key elements to a successful collaboration. Here, the HDL team has truly delivered and exceeded our expectations.
The integration to our ERP system and other third party systems is very simple and easy to understand and the implementation process was an overall success. Even though presented with many different challenges from us, HDL team was able to quicly adapt to needs and changes from our ERP system provider and didn't have any issues with changing the integration when needed in order for the system to work in the best and effective way possible for us as a client.
It's a modern platform that constantly launches new features. They successfully intergrate to all of our systems, and if we ever need new functionality - the devs listen and publish the function in record time!
They have solid customer support, usually answering questions within 1 hour.
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