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Gainsight Inc.

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2,030 avis
  • 4 profils
  • 12 catégories
Note moyenne des étoiles
4.5
#1 dans les catégories 2
Leader du Grid®
Au service des clients depuis
2009
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Gainsight Customer Success

1,553 avis

Gainsight CS est une plateforme complète de réussite client.

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Gainsight Product Experience

238 avis

Gainsight PX fournit une plateforme d'expérience produit personnalisée conçue pour aider les entreprises à acquérir, fidéliser et développer des clients en créant des interactions personnalisées en temps réel basées sur les données d'utilisation du produit.

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Gainsight Customer Communities

225 avis

Gainsight Customer Communities est un outil de communauté en ligne moderne conçu pour centraliser le contenu destiné aux clients avec une suite complète de modules communautaires, y compris des forums, une base de connaissances, une idéation de produits et plus encore, réunis avec une recherche fédérée et une IA générative.

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Gainsight Customer Education

161 avis

Avec Gainsight CE, vous pouvez former efficacement les employés, les clients et les partenaires avec une solution unique.

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Staircase AI by Gainsight

52 avis

Staircase AI est à la pointe de l'intelligence des relations clients. Notre plateforme utilise l'IA pour analyser des millions d'interactions avec les clients et les transformer en informations humaines exploitables qui sont impossibles à repérer à l'œil nu. Les entreprises dépendent de Staircase AI pour faire le tri dans le bruit et améliorer leur NRR. Staircase AI révèle des signaux humains profonds et découvre la santé, le sentiment, les événements du parcours, les risques et les opportunités des clients.

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Gainsight Inc. Reviews

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Star Rating
1579
561
69
13
7
Roshan Karthik M.
RM
Roshan Karthik M.
Business Development Representative | Business Consultant | Marketing Strategist | Specialist in Business growth, Lead generations and Data Analysis for scaleups in Edtech and Sustainable Industry
02/11/2025
Évaluateur validé
Source de l'avis : Invitation G2
Avis incitatif

A Fascinating service to avail

Gainsight Customer Education offers insightful and structured learning with good User Interface allowing users to maximize product value efficiently. Upsides of usinf it are "Structured learning, interactive content, better product adoption, certifications, and strong community support make Gainsight Customer Education highly effective and valuable."
Waqar  A.
WA
Waqar A.
PhD Researcher and Lecturer in Podcasting @DCU| Quality Assurance Reviewer @NStEP| Former Member Governing Authority @DCU| USI Vice-President22-23| Ex-Chair Postgraduate Engagement Ireland| Mendeley Advisor
02/10/2025
Évaluateur validé
Source de l'avis : Invitation G2
Avis incitatif

Gainsight is a great addition to our customer success offerings.

I liked the ease of use in improving customer success through scalable digital strategies. The CRM enabled us to increase retention and revenue and provide better customer support. Gainsight is the one-stop solution that provides a single, self-service hub for your customers anytime. Gainsight's digitalized customer onboarding and ease of implementation are useful for customized on-demand training education. The tailored solutions are effective for frequency of Use for different needs with pricing that differs based on the specific products and services selected. Their human-first approach captivates many businesses, encouraging them to create opportunities for underserved communities in tech.
RZ
Rachel Z.
02/10/2025
Évaluateur validé
Utilisateur actuel vérifié
Source de l'avis : Invitation à G2 au nom du vendeur
Avis incitatif

Great CRM tool, wish there were better ways to manage cadence scheduling

I like the easy to use feature to log emails sent and create a work note for a customer call. You can create different templates in the app to fit your needs and allow you to document information about customers in an efficient and detailed manner. On the company record, different aspects such as the timeline and the user notes allow you to obtain a quick snapshot of the customer. This keeps everyone on the team in the loop.

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HQ Location:
San Francisco, CA

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@GainsightHQ

What is Gainsight Inc.?

At Gainsight, our mission is to be living proof you can win in business while being human first. Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Our innovative suite of solutions—including customer success, customer education, product experience, community management, and conversational AI insights—are trusted by companies of all sizes and industries, including nearly 00 publicly traded organizations. With Gainsight, businesses can leverage AI-driven insights from real-time customer interactions to enhance engagement, improve retention, and drive expansion. Our platform makes it easier for customer success, product, and community teams to scale efficiently and gain a holistic view of their customers, driving product adoption and building thriving customer communities. Gainsight joined the Vista Equity Partners portfolio in 0 0. In 0 1, we won their Excellence in Engineering award in recognition for our product and engineering advancements.

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Année de fondation
2009