Support and flexiblity of the application with service desk. Ability to utilize existing data from multiple sources is a great plus to this application. Support teams are good.

Facilité de déploiement et d'intégration dans nos opérations commerciales, la robustesse de la solution à adapter à nos nombreux canaux de communication pour correspondre aux styles de travail diversifiés de notre base d'employés mondiale, la richesse des capacités de développement/intégration qui vont au-delà d'une simple solution de chatbot de questions-réponses.

I like the ease of adding new information to the intelligent agent. The no-code interface for creating new workflows is excellent for anyone who wants to learn it. The reliability of the service is a high point. In the days of multiple outages of other products like Microsoft 365, we have not experienced any outages over several years of using the product.