Cotera
2 avis
- 1 profils
- 3 catégories
Note moyenne des étoiles
5.0
Au service des clients depuis
Cotera Reviews
TF
Thatcher F.
Awesome app!
Cotera helped us solve a critical business problem for our operations team:
"How do we get customer insights from all our support volume."
By aggregating our data from several different sources, our whole company now has real time insights into inbounds, pain points, feature requests and more!
TO
Taryn O.
Game Changing Tool
Cotera has been a game-changer for our organization, saving significant time and resources across multiple departments, not just CX. Its AI-driven data analysis is faster and more accurate than human efforts, enabling smarter, faster decisions. They are also able to support custom needs unique to our org. Using Cotera, we built a QA model from scratch (which integrated seamlessly into our CRM), eliminating the need for a costly third-party platform and streamlining our workflows.
Additionally, its sentiment analysis capabilities are exceptional. Cotera scans customer sentiment across various touchpoints, including external sites, providing invaluable insights to keep us proactive and customer-focused. Cotera is an essential tool for any business aiming to improve efficiency, accuracy, and customer understanding. Highly recommended.
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