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CloudTalk

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1,235 avis
  • 1 profils
  • 9 catégories
Note moyenne des étoiles
4.3
Au service des clients depuis
2016

Profile Name

Star Rating

785
394
58
11
15

CloudTalk Reviews

Review Filters
Profile Name
Star Rating
785
394
58
11
15
SK
Shayan K.
12/11/2024
Évaluateur validé
Source de l'avis : Organique
Traduit à l'aide de l'IA

Ferrari de l'appel en nuage

Et c'est conçu de manière à prendre en charge le processus. J'ai essayé beaucoup de choses et j'adore l'interface utilisateur. J'en avais besoin de toute urgence et cela a très bien fonctionné.
Jamie N.
JN
Jamie N.
12/09/2024
Évaluateur validé
Utilisateur actuel vérifié
Source de l'avis : Organique

Updated: Great support, but new features seem to be poorly tested

New: Support are very responsive, and it's easy to get hold of your dedicated customer success manager to help resolve any other issues. If you raise an issue, there are open channels with various people across the business e.g. chief technical officer, project managers, and developers, who actively seek feedback which gives me confidence things will be improved. The ability to build workflow automations in the dashboard is invaluable and makes CloudTalk a lot more powerful out of the box than other VoIP software. Old: Konstantin Vasilopoulos, Ján Pustay and Patrik Repka have been immensely helpful in establishing in switching to CloudTalk as a superior VoIP solution to Aircall. Konstantin drew up a package, with pricing and contract that was perfect for our business. Jan and Patrik helped me with workflow automations using the API, where our CRM has no native integration with any other software. All involved were swiftly responsive, concise in communication, and always happy to jump on a call if I had further questions. The software itself is great, but the customer service gives me reassurance that I can continue to build on what we've setup over the past couple of weeks.
JM
Jordan M.
12/04/2024
Évaluateur validé
Source de l'avis : Organique
Traduit à l'aide de l'IA

Grand et facile

La facilité d'utilisation, la visibilité des messages

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HQ Location:
New York

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What is CloudTalk?

Smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.

Details

Année de fondation
2016