Chatting with clients, especially on Whatsapp, has become one of the main communication channels. We serve around 100,000 conversations a month. So it was important to us that the platform could handle the high load and be flexible to be built into our work flows. The product itself is really functional. There is everything you need to manage a department of customer support agents, as well as to implement AI into the customer service process. And what is probably even more important is the support team. The guys advise us on best practices and are able to implement all of these technically. Really appreciate that!