I have to mention that the Responding tool of Aptean Respond is very useful in handling our case management. Flexible processes enable us to appropriately adapt the system to the organization’s needs in handling customers’ calls and their complaints.

integration and the insights are very useful. Here we can manage and track each and every case from start to finish toensure no errors are occured. Easy customerinteraction tracking

Prima is highly flexible and adaptable. A huge amount of work was put in by the Prima team in understanding our business and tailoring our ERP system not only to our market but specifically to our business. Prima is fundamental to all aspects of our business and we believe that it gives us the edge over our competitors. The simplicity of Prima to use has enabled us to train new members of staff in a short amount of time to the point where they not only become profricient but excel in using it. For which we are very greatful. We beleve that the Prima staff are great to work with across the board. Whether that be at a support, professional services, development project management or account management level. We always feel like the staff we deal with are dedicated to providing us with the best solution to any given scenario. Prima staff are always very good at explaining issues and fixes to us. With a broad base of staff we are happy that things are explained in a way that makes sure we are happy with and fully understand what is going on. If there are ever any issues Prima are always willing to listen and work with us. We feel like a valued customer.