3C Logic has been easy for our Staff to learn and from an Admin perspective, easy to maintain and support. The entire 3C Team has been excellent to work with and their Global Support Desk is amazing, responses are immediate and issues are solved in a timely manner.

Depuis que nous avons mis en œuvre la technologie 3C Logic pour notre centre de contact, nous avons reçu un accompagnement et un soutien continu de leur équipe d'experts. D'un point de vue utilisateur, cela a été un changement radical pour nous, avec toutes les fonctionnalités disponibles et faciles à utiliser pour notre groupe d'agents. Le fait que les paramètres soient faciles à mettre à jour et à ajuster par nous-mêmes simplifie la gestion de notre centre d'appels. Chaque interaction que nous avons avec 3C, qu'elle provienne d'un responsable de compte/succès client ou du support technique, semble personnalisée et répond à nos besoins commerciaux.

We moved to 3CLogic from a different call center provider and I've previously worked with several call center software platforms. They all have their own flavors of the same thing (there's only so many ways to answer a phone call!) but the features you're looking for can be quite obfuscasted. 3CLogic did did a good job of walking us through a structured implementation process that addresses our business needs and the ServiceNow requirements we had. This left us with a good understanding of each of the features, so it is typically not too tricky to get where we need to go. Integration with other systems is easy too, because we've probably already integrated that system with ServiceNow, so the fact that 3CLogic talks to ServiceNow means we can reuse our existing work. Finally though, while not a part of the product, the customer suppoer and engagement we get from our account team really seals the deal and makes dealing with any tricky things a breeze. No product is perfect and some of the things we want to to with it are, admitteddly, silly. But, we have to find a path and our account team and support have been exceedingly helpful and supportive. The relationship really makes it.