Avis sur Zoho One

Zoho Desk offers a user-friendly interface with powerful automation features that streamline ticket management. The customizable workflows, SLA management, and multi-channel support make it easy to track and resolve customer queries efficiently. The integration with other Zoho apps and third-party tools is seamless, allowing for better collaboration and data syncing across platforms. Additionally, the pricing is competitive compared to other help desk solutions, making it a great value for businesses of all sizes. Avis collecté par et hébergé sur G2.com.

While Zoho Desk is packed with features, the initial setup and customization can be a bit overwhelming. Some advanced automation options require a learning curve, and the reporting tools, while functional, could be more intuitive. Additionally, the mobile app experience could be improved for better responsiveness and ease of use. Avis collecté par et hébergé sur G2.com.

I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.

Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Avis collecté par et hébergé sur G2.com.

Customer portal visual customizations could allow a little bit more :)

Would love to see way to integrate with Clockify to automatically track time on tickets - I know Zoho has this option, but we're using Clockify as our main time tracking system to track time over all projects, not only support. Still need to explore other Zoho products - perhaps there's a way to use one of Zoho tools to track time globally. Avis collecté par et hébergé sur G2.com.

Zoho Expense is super easy to use on the go, especially with autoscan. Reimbursements for staff are easy to process and match with a couple of clicks, individual budgets are easy to setup and show users - ensuring everyone is on the same page. We have Expense integrated with Zoho Books, which is instantly synced and super easy to set up. Zoho is quick to respond and help out when we have any issues or feature requests. Avis collecté par et hébergé sur G2.com.

Some little details are missing or clunky when setting up automations and rules for different users. Avis collecté par et hébergé sur G2.com.

Zoho mail lets you create emails using a domain you already own, or buy off the domain from them first. A lot of other providers are available for this service, but we only use Zoho because of its cost effective pricing plans. Moreover, the UI is very simple and intuitive. Hence, we have chosen it over other providers! Avis collecté par et hébergé sur G2.com.

We would appreciate if there was a way to add files with larger sizes in attachments while sending mails, as the current limit is not enough for us. Therefore, we have to use cloud services to upload first, and attach the link in the mail. Just a bit too hard! Avis collecté par et hébergé sur G2.com.

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my personal email ID's logged in via zoho. I like that the zoho has many more other workplace apps and integrations which are so much affordable then its competitors. Its very easy to use, implement at work in zoho and the UI is minimal and ad free like I said. Zoho mail is the first app I open everyday when I start my work. Avis collecté par et hébergé sur G2.com.

The customer support is slow, meaning their response times are slower than the other competitors. Integrations to third-party apps are minimal, while they have their own Zoho ecosystem, it is best to have some third-party apps integrations. Avis collecté par et hébergé sur G2.com.

The knowledge base feature is what I am most interested in as we already use a different ticketing system.

The knowledge base is really easy to use and very quick to implement and set up. Avis collecté par et hébergé sur G2.com.

The user guides can't be siloed without having to do user group administration. When we have a lot of customers who plan to use the platform, and we have multiple software platforms to document, not having siloed guides that aren't visible from one another is a downside.

The video content can only be uploaded via a URL. I need to have a 3rd party video host to host our video and then link the video to the guide. I also find this a bit of a downside as others have built-in Loom integration Avis collecté par et hébergé sur G2.com.

Finding candidates can often be a lengthy and complex process, but Zoho Recruit has made it more streamlined and organized. From candidate searches and process tracking to interview scheduling and the final hiring stage, everything is much easier to manage.

With Zoho Recruit's reporting tools, I can access a detailed list of all candidates registered on the company's job portal. This allows me to review their profiles, understand their experience, and select the best fit for the vacancy.

The platform's setup is straightforward, and the overall user experience is highly intuitive and efficient, providing excellent support to the recruitment process and helping maintain clear organization for every candidate. Avis collecté par et hébergé sur G2.com.

The filtering for each candidate is not complete for example the age that is so important to know there is no way to look for it and sometimes the candidate is good but age does not apply and I can see it until I enter the curriculum but not by search Avis collecté par et hébergé sur G2.com.

J'aime que Zoho Inventory suive mon inventaire et s'intègre avec Zoho Books. Zoho Inventory rend également la gestion de l'emballage et de l'expédition facile, tout en fournissant des mises à jour aux clients par e-mail au fur et à mesure que le statut change. Avis collecté par et hébergé sur G2.com.

Je n'aime pas qu'il n'y ait pas de parité de fonctionnalités entre Books et Inventory. Il y a de nombreuses fonctionnalités qui sont gratuites dans Inventory mais pas dans Books, et des fonctionnalités que je paie dans Books mais que je ne peux pas utiliser dans Inventory, me forçant à payer pour les deux services juste pour avoir les mêmes fonctionnalités dans les deux applications. Pour des applications Zoho aussi étroitement liées, les appeler "produits complètement séparés" est une farce. Le support client est modérément utile.

Je n'aime pas non plus que Zoho Inventory ne suive pas le statut des expéditions pour les envois manuels. Avis collecté par et hébergé sur G2.com.

Zoho CRM est l'un des meilleurs systèmes CRM indiens, avec toutes les fonctionnalités complètes et une facilité d'utilisation. Il est facile de créer des prospects dans le système, on peut surveiller toutes sortes de détails et les suivre. Tous les prospects peuvent être convertis en affaires et peuvent également être marqués à différentes étapes des affaires comme Négociation, discussion technique ou perte. Zoho CRM offre également des analyses pour montrer une présentation graphique des détails capturés au niveau de l'affaire ou du prospect. On peut étudier la performance à partir des graphiques techniques et prendre les décisions nécessaires. Avis collecté par et hébergé sur G2.com.

Parfois, l'équipe de support client semble moins formée et ne peut pas comprendre la requête en détail. Avis collecté par et hébergé sur G2.com.

Zoho Social is very easy to use, even for beginners. I like how it helps manage all our social media accounts in one place. Scheduling posts, checking insights, and monitoring engagement is super simple. The team collaboration feature is also very helpful for planning content. It’s affordable and perfect for small businesses like ours. Avis collecté par et hébergé sur G2.com.

Sometimes the loading time is a bit slow, especially when switching between features. Also, adding some more advanced analytics and reporting tools would be great for better tracking performance. But overall, it’s still a great tool! Avis collecté par et hébergé sur G2.com.