Avis sur ShoreTel et détails du fournisseur

Customizing certain settings is not very easy to do, in my opinion. For instance, I've worked with my company for almost THREE years as full-time staff before I learned from a new hire how to toggle the voicemail alert tone, not just on/off, but CHANGING the tone itself. Additionally, since the onset of the COVID-19 pandemic, shifting between a primary (office) phone and a soft (home office) phone, sometimes is difficult, and that tends to be the application itself becoming confused as to which phone is which. Further, setting where the external sound (incoming calls) comes from (PC speakers or monitor speakers), is also difficult to focus, as the application settings can sometimes conflict with the device it's installed on's internal speakers. Avis collecté par et hébergé sur G2.com.

As I mentioned in an earlier question, external call queues are very easily managed and filtered with ShoreTel. Answering, transferring, and overall directing that call traffic is also very easy to just pick up and implement with minimal training. In this sense, the software is very intuitive and I think appropriate for organizations of moderate size (under 100 employees). Avis collecté par et hébergé sur G2.com.