The team is very quick to reply and support. They are very personable and have been able to solve every problem I've had so far. The AI v2 that helps answers questionnaires for you is also very handy and a big improvement from the AI v1. The ThreatScape feature is also very nice. Not only does it assess publicly available information of third parties to provide an overview of their security posture, but also can recommend improvements on your own environment. I also really appreciate the help center. This hosts a plethora of guides and information to help you navigate the platform. Avis collecté par et hébergé sur G2.com.
While much better than AI v1, AI v2 does still have some wrinkles to be ironed out. It occasionally misses some information in documents that can answer certain questions on a survey template, but not nearly to the degree of AI v1. There are also some quality of life improvements that can be made surrounding customization and personalization of the platform. For example, custom coloring for tags in the outbound solution. Also, creating custom survey templates can be tedious and frustrating, but is still functional and gets the job done. Avis collecté par et hébergé sur G2.com.
Thank you for the thoughtful review. We’re glad to hear our team has been responsive and helpful, and that the platform has helped you move faster and build a more thorough TPRM program.
It's great to hear that both Respond and Verify modules are adding real value to your workflow. The shift from v1 to v2 in Respond was significant, and we know there's still ground to cover. Feedback like this helps us keep improving the experience in the places that matter most.
The tag customization and broader platform personalization you mentioned is something we're actively working through. Feedback like this helps us keep improving the experience in the places that matter most.
If you haven't already, reach out to your account team with specifics on the template builder friction points - it helps to have concrete examples when scoping improvements. Appreciate you taking the time.
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