Avis et détails du produit de OpenGov Permitting & Licensing

Permit review workflows and flexibility in creating applications. Avis collecté par et hébergé sur G2.com.

Scheduling module could allow for times to be blocked for breaks, vacations, etc. Avis collecté par et hébergé sur G2.com.

Je peux personnaliser mon flux de travail et obtenir de l'aide dans un délai raisonnable si je suis bloqué. Avis collecté par et hébergé sur G2.com.

Certaines des options de flux de travail peuvent être limitantes, mais ils travaillent à changer cela. Avis collecté par et hébergé sur G2.com.

La capacité facile du logiciel et la facilité d'accès Avis collecté par et hébergé sur G2.com.

rien sauf lorsqu'ils apportent des modifications au logiciel Avis collecté par et hébergé sur G2.com.

J'aime la commodité d'OpenGov et l'accès pour pouvoir changer/ajuster immédiatement. Avis collecté par et hébergé sur G2.com.

Il y a beaucoup de dysfonctionnements. Le plus gros problème que j'ai constaté serait plusieurs pannes pour une seule adresse. Je dois cliquer sur plusieurs liens pour voir tous les permis demandés, pour une seule adresse. Avis collecté par et hébergé sur G2.com.

The quick response to any issues we have. Avis collecté par et hébergé sur G2.com.

There are some features we would like fix Avis collecté par et hébergé sur G2.com.

We use ViewPoint to permit special events, photo/film shoots, and camping events in a small mountain town (population ~6,000). I love the fact that this program has streamlined our timing on applications and permits by a large margin. I also really appreciate having a support team online and available every day and they are always very quick to respond. Avis collecté par et hébergé sur G2.com.

We are still fairly new to the program, so most of our issues can be solved after asking a quick question to support. Right now the one thing I would like to see is the ability for an applicant to electronically sign a document that is sent to them at the end of the application process. Avis collecté par et hébergé sur G2.com.

ViewPermit base product. Flexibility and configuration ability with product.

View Inspect product.

Reporting capability. Avis collecté par et hébergé sur G2.com.

1. Enhancement acceptance and ability to meet new needs (beyond configuration capability)

2. Other than Inspection Services permits of building, electrical, gas, mechanical and plumbing many permits/licenses in the Online Permit Center have bugs/ issues and cannot be used. It has taken 2 + years to get several Fire Permits to run successfully and debugged. Many issues are with default values and editing of input data. Many data field are not appropriate for the specific permits and the required/ not-required data fields are not setup for all permit types or for all screen fields. Custom data fields are not available for all permit/ license types. We need configuration setting to manager both availability for new permits and renewal of existing permits. We need configuration setting to ignore licenses for renewal for a specific date or before. Express permits do not have correct expiration dates in OPC (default to entry date not the specific configured expiration date) Many customer what more permits/ license to be support online but these issues stop this from happening.

3. Communication. Release changes. Only recently has the release notes come out before the actual release date. This should happen at all times. No release notes are provided for small fixes but are needed. Example:. only recently did we become aware of Inspector assigned capability for Fire Permits. Communication of contract expiration dates and new fees only appear near end date. Municipalities have budgets that are set 6 or 12 months before. Communicate License renewal and fee changes earlier in the process. Avis collecté par et hébergé sur G2.com.

Ability to enter permits online. The software allows us to have a primarily all digital solution to our permitting needs Avis collecté par et hébergé sur G2.com.

Could not tackle complex queries, could not mark up plans directly related to the permit, some of the fee structure is missing components. Permits of different types cannot be linked to each other even if they are related. Avis collecté par et hébergé sur G2.com.

Very good product, great price for small to medium jurisdictions who can not afford a fully customizable product. Good project management function, and easy to create new permit types, reports, etc. Avis collecté par et hébergé sur G2.com.

The primary desktop screen is too busy and can not be manipulated or altered to only include the fields you need. The text is also too small. Also do not like the outside "report builder" program that is used to create forms, letters, etc.; it is extremely difficult to use. Avis collecté par et hébergé sur G2.com.

The "Workflow" construct is intuitive and very functional when designing. Avis collecté par et hébergé sur G2.com.

When assigning multiple people overlapping authority on the same workflow item, it generally pick one or the other not both. Avis collecté par et hébergé sur G2.com.