Avis sur 183 NoFraud
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NoFraud has done an amazing job of monitoring for not only fraudulent orders but orders from resellers as well. We started working with them in summer of 2023 and have seen an increase in sales that shopify wouldn't let through that were trustworthy and we've correctly blocked orders that shouldn't go through. We've been able to set up additional rules that take the manual guesswork out of our day to day and can spend our time with more useful tasks. Implementation was fairly easy and we are making constant provements. Avis collecté par et hébergé sur G2.com.
Though NoFraud has done a great job blocking resellers I think there are improvements that can be made when customers place multiple orders in a short time frame. Saying this though, they are quick to take our feedback and make improvements. Avis collecté par et hébergé sur G2.com.
Their software was easy to integrate with our BigCommerce site. They do a great job of detecting fraudulent orders, and the few times we have received a chargeback the process of submitting for a credit has been easy. If we ever have a question or concern about an order, I can email them and generally get a response within an hour or two. Avis collecté par et hébergé sur G2.com.
We do occasionally have a valid order get declined, where the customer will contact us to see why their order has been cancelled. A little frustrating for us and the customer, but we can reach out to NoFraud and ask them to manually review the order and they usually approve it. We've had NoFraud for almost 5 years now and have never had an issue we couldn't get resolved with their Customer Support. Avis collecté par et hébergé sur G2.com.
I really liked how flexible it is and that it is a very interesting product for fraud prevention and offers room to grow within the company. It is also very exciting to use because it is easy to use and since we implemented it we feel totally secure. Avis collecté par et hébergé sur G2.com.
Sometimes the analysis of the reports is a bit slow and I think it should be improved. Avis collecté par et hébergé sur G2.com.
The screening algorthim is mostly accurate at detecting fraud orders and has been beneficial in automating our fraud detection. The blocklist feature is useful for preventing future fraud orders from repeat offenders. Avis collecté par et hébergé sur G2.com.
The emails that are sent to users to vertify their identity can sometime be too invasive in what they ask for personal information (we have gotten this feedback). Avis collecté par et hébergé sur G2.com.
It's truly a set it and forget tool with minimal maintenace. Also, it is a lot stronger than Shopify's native fraud alerts. Avis collecté par et hébergé sur G2.com.
There is no downside to NoFraud and don't wait before you need NoFraud to implement it. It's like insurance, you don't need it until you do and then the problem is even bigger!
Integration is a breeze too and they will hold your hand the whole time. Avis collecté par et hébergé sur G2.com.
I like the ease of use and reliability. It's an intiutive dashboard that doesn't require a lot of training to fully understand. Avis collecté par et hébergé sur G2.com.
The time that it takes for the review process to be completed often exceeds our shipping hold times. Avis collecté par et hébergé sur G2.com.
We enjoy the analysits being able to review transactions on our behalf- it's a huge time saver. We also like the 24/7 support since our ecommerce business is always up and running! Their support team also got us up an running with NoFraud very quickly, while also taking time to thouroughly explain each step of their verification process. Avis collecté par et hébergé sur G2.com.
We don't particularly love transactions failing only for reasons like "email address having little history" or if a customer uses a VPN. Avis collecté par et hébergé sur G2.com.
We've been very happy with NoFraud and the protection it offers against fraudulent orders. It's much more effective than Shopify's built-in tools and has had a very low rate of false-positives or false-negatives. Customer support has also been consistently responsive and helpful. Pricing is reasonable as well. Setup is easy and there's almost no work to maintain it - you just install it and forget it for the most part. We have had some false-positives but it's easy to add an email to the whitelist after customer support confirms that they're a legitimate customer. Avis collecté par et hébergé sur G2.com.
Because you have to disable Shopify's built in automatic payment capture so that orders go through NoFraud before payment is accepted, it can be a minor nuisance if you have payment methods that are excluded from NoFraud (e.g. PayPal, which has its own chargeback protection). However, the NoFraud support team was helpful and I was able to set up an automation using Shopify Flow to capture all the payments that don't go through NoFraud. Avis collecté par et hébergé sur G2.com.
In addition to the built in fraud protection offered by shopify, NoFeaud give us that "second opinion" - allowing us to make more informed decisions. Avis collecté par et hébergé sur G2.com.
It can get a little expensive when you don't have many high risk orders but worth it when the worse does happen! Avis collecté par et hébergé sur G2.com.
Auparavant, nous devions nous fier au système de détection de fraude natif de Shopify, qui est extrêmement basique et ne fournit que des scores bas, moyens ou élevés pour les commandes. NoFraud dispose d'un processus de filtrage beaucoup plus sophistiqué et fournit une recommandation de réussite ou d'échec, ce qui signifie que nous n'avons pas à prendre une décision subjective par nous-mêmes. Cela a éliminé l'erreur humaine de notre côté et signifie que nous avons une confiance totale dans la validation ou l'échec des commandes.
NoFraud automatise également la capture des paiements et l'annulation des commandes, de sorte que nous ne prélevons pas de paiement auprès du client tant que la commande n'a pas été validée et, si elle échoue, nous n'avons pas à annuler manuellement et les fonds des utilisateurs sont retournés en temps opportun.
Le logiciel nous a généralement fait gagner beaucoup de temps, de tracas et d'exposition financière. Avis collecté par et hébergé sur G2.com.
Je ne peux penser à aucun inconvénient majeur à NoFraud. Devoir s'engager à un paiement mensuel minimum pour utiliser le service est probablement le seul inconvénient, mais je comprends que cela est tarifé de manière équitable et nécessaire pour que NoFraud puisse offrir une protection contre les rétrofacturations en premier lieu. Avis collecté par et hébergé sur G2.com.
