Avis et détails du produit NinjaOne

Automations work as expected, patching (software and OS) is reliable, Ninja Remote is easy to use for both us and end user, remote powershell/cmd works well too. (There's now even background remote so we can log on and view event viewer for example without disturbing end user). NinjaOne is very easy to set up, customer service is fantastic and I often hear from my account manager who wants to check in with us. Active Discord community where both other customers and NinjaOne staff are on hand to assist. I am able now as well to remote into my Linux devices!

I like how I can see everything in one portal and that they are always adding new features. Even better is we can SSO onto the platform and it supports passkeys!

We are using it for documentation and our IT knowledge base and it is good to have everything in one place for our techs.

I have recently started testing backups with my NAS and this was so easy to set up, I am speechless! We use it to backup our servers too and even doing an image back up lets us go on and download individual documents for when a user has 'misplaced' something and we don't want to do a full server recovery. Although it does let us do a full recovery too easily using the tool that NinjaOne provide. That has worked well with our vSphere environment and provided a full server image recovery.

I use NinjaOne every day and I honestly would be lost without it. Avis collecté par et hébergé sur G2.com.

Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good.

I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature... Avis collecté par et hébergé sur G2.com.

The insights the platform gives to us. How easy it is to deploy. The capabilities the product has, either natively or through partnerships and plugins (apps). The great community and the amazing support and friendliness of the NinjaOne team. Avis collecté par et hébergé sur G2.com.

Features and demos are heavily skewed towards Windows, and macOS is almost an afterthought in much of the documentation and available information.

Signing on with SSO and 2FA is rough!

The lack of information when turning on a feature (app) - you can turn it on, but you have no idea if it is free (some are included) or if you will be billed for it, which forces you to have a conversation with your account manager (even if they are lovely).

Support for macOS is a little iffy (things that just work in Windows don't tend to in macOS).

No visibility of billing or any real account management capability in the product - most things need to get done through your account manager. Avis collecté par et hébergé sur G2.com.

The Ninja Platform has a very easy user interface to navigate and all information is available in a easy way for an engineer to find. The integrations are great for for MSPs which allow automatic billing and asset management from your PSA solutions. Compared to the other products that I have tried Ninja has by far been the best solution in terms of speed and reliability and it's cost per unit is better than the other solutions.

The AI Intelligence still has some way to go but the useful features like summarising what issues users may face installing Windows Updates can help an engineer choose whether or not to approve a patch.

The support is good, and responses are fast. Avis collecté par et hébergé sur G2.com.

Whilst the support team is good, the results are inconsistent, I've contact support with what I believe to be a simple request a get what feels like a canned response. Avis collecté par et hébergé sur G2.com.

NinjaOne a fondamentalement transformé notre gestion de l'infrastructure informatique. La meilleure chose est sa plateforme véritablement unifiée. Avant NinjaOne, nous jonglions avec plusieurs outils pour le patching, l'accès à distance et la surveillance. Maintenant, tout est sous un tableau de bord propre et intuitif. Les capacités d'automatisation sont un énorme gain de temps ; nous avons automatisé la maintenance de routine et le déploiement de correctifs sur tous nos appareils, ce qui a libéré notre équipe informatique pour se concentrer sur des projets stratégiques au lieu de lutter constamment contre les incendies. L'accès à distance est rapide et fiable, nous permettant de soutenir nos utilisateurs instantanément, où qu'ils soient. En plus de l'excellente plateforme, leur support client est de premier ordre ; ils sont réactifs, compétents et vraiment utiles chaque fois que nous avons une question. À mesure que notre organisation se développe, l'évolutivité de NinjaOne nous donne une confiance totale que notre gestion informatique peut suivre le rythme. Avis collecté par et hébergé sur G2.com.

Honnêtement, il est difficile de trouver des défauts significatifs avec la plateforme elle-même. D'un point de vue intégration, bien que les intégrations existantes soient bonnes, nous attendons avec impatience une future extension Jira, car cela donnerait un énorme coup de pouce à notre flux de travail. De plus, une intégration plus approfondie avec SentinelOne serait incroyablement précieuse. Plus précisément, la capacité de corriger plus facilement les vulnérabilités signalées par SentinelOne et de mettre à jour automatiquement la liste des vulnérabilités après correction rendrait la combinaison de ces deux outils encore plus puissante. Avis collecté par et hébergé sur G2.com.

I’ve been using NinjaOne for the past five years, and what stands out the most is how reliable and efficient it is for managing devices remotely. It provides detailed insights into system performance, which helps me quickly identify and resolve issues before they impact users. The remote management capabilities are especially valuable because I can perform troubleshooting, updates, and maintenance without interrupting the end user’s work. Avis collecté par et hébergé sur G2.com.

One area that could be improved is the remote access experience, particularly when switching monitors within Splashtop, as it can sometimes feel less seamless than expected. While it works, making this process smoother and more intuitive would enhance usability. Avis collecté par et hébergé sur G2.com.

I really like the flexibility and scalability of the RMM tool; it allows us to get really granular with our monitoring and configurations, which is great in a manufacturing environment with multiple workstation configuration standards. Avis collecté par et hébergé sur G2.com.

One of the biggest downsides right now is the lack of granular control around the endpoints backup solution specifically; we'd like to assign or not assign a backup policy to endpoints dynamically, but the solution currently doesn't allow for that. For example, we'd like to enable NinjaOne backup for all 1:1 assigned devices, but exclude shared workstations, but there's no current way to dynamically assign, not assign, or disable the backup solution on any given endpoint. There's also a decrypt cert issues with the macOS version of the NinjaOne Backup solution, but this is being addressed by the developers. Avis collecté par et hébergé sur G2.com.

Most helpful are the the integration of many ways to monitor all different kinds of devices with ease. There many applications to choose from and use them all in one platform. All critical informations are visible once on the desktop. Very helpful is also the integrated remote access app so you have only one platform to manage complete infrastructures and solve critical problems without using another tool. After coniguring all aspects you have a whole automatd patching an monitoring tool and the efford to handle customers will be reduced to a minimum. THe GUI of ninja one is very responsible and after a bit of learning als comfortable to use. the performance of applying changes to monitored system is also very responsive and patching will be done in a few moments. Onboarding of new devices or complete infrastructures can be done in an easy and fast way. regarding the pricing for me it is a very fair product. Regarding the new introduced AI supported automatic patching features we will start to use this also to have less effort in following up all manged devices manually. Avis collecté par et hébergé sur G2.com.

Currently I can't find any things what I would dislike. Some more report template samples could may be more helpful. The whole NinjaOne solution is for me curently the most handy monitoring and patching tool. Avis collecté par et hébergé sur G2.com.

Simply put, it just works. It’s a well-rounded product with very few issues. Everything works smoothly, the API is great, and the roadmap feels active and well maintained. Avis collecté par et hébergé sur G2.com.

Nothing major stands out on the platform. There are a few minor UI inconsistencies and occasional navigation confusion, but overall the product feels well designed and put together. Avis collecté par et hébergé sur G2.com.

NinjaOne est extrêmement facile à utiliser et très intuitif, même pour les environnements plus grands. Les outils de surveillance à distance sont rapides et réactifs, et les fonctionnalités d'automatisation permettent de gagner énormément de temps. La gestion des correctifs fonctionne de manière cohérente, et le tableau de bord offre une vue d'ensemble claire de tous les appareils et alertes. Avis collecté par et hébergé sur G2.com.

Les rapports pourraient être plus personnalisables, surtout pour les clients qui souhaitent des formats spécifiques ou des analyses détaillées. Certaines options d'automatisation avancées nécessitent une configuration manuelle qui pourrait être simplifiée. Quelques intégrations semblent limitées par rapport à d'autres plateformes RMM. Rien de majeur, mais il y a de la place pour une personnalisation plus poussée. Avis collecté par et hébergé sur G2.com.