Avis et détails du produit de Navattic

I work for an industry vertical-specific CRM. This tool makes my job as a Product Marketer a breeze.

Being able to edit the HTML of the captures is GAMECHANGING.

This tool also has some of the best support reps (shoutout Alex). Their team is lightning fast, has walked me through so many things, and has fixed some bugs I found along the way. Most issues get resolved very quickly.

I use this program weekly if not every 2-3 days. Avis collecté par et hébergé sur G2.com.

There are some quirky things about this tool, some of them I've chatted to their reps to take back to the dev team. Here are a few nitpicks of an overall great product:

1. Hover state menu captures often need screenshots to replicate that part of the process, as it will claim to capture that step but not actually show it in the process.

2. Using Navattic on iPad browser can cause the text boxes of the demo to resize and run off the screen.

3. Mobile experience of the demos is not the best.

4. You cannot export the captures as screenshots currently. You can create gifs and videos of your flow, however. I have not tried this tool yet.

5. There are some overall unintuitive UI choices such as needing to go to dashboard to make a copy of a demo, not being able to copy the published link of a demo from the dashboard. Copying a flow from another demo was so confusing I was worried I was going to break something.

6. Sometimes beacons for tool tips act up/be unmapped and will cause their child textboxes to display in a strange location.

7. The new capture toolbar to me isn't an improvement UX/UI wise over the old one. Avis collecté par et hébergé sur G2.com.

I love how easy it is to edit captures. After every product update, I don’t have to start from scratch to create new tutorials. Instead, I can simply update my existing captures, and in just a few minutes, my tutorials are perfectly aligned with the latest product changes. Avis collecté par et hébergé sur G2.com.

I would appreciate having an AI-driven categorization feature to help organize and streamline tutorials, especially when there are too many steps in a single walkthrough. Avis collecté par et hébergé sur G2.com.

We started with Navattic as a tool to help our Sales Engineering team provide product walkthroughs for specific use cases and marketing for high level marketing demos. After working with the amazing Navattic team, we are now using the tool to support our sales team, support team and even our internal product training! Navattic provides the ability to create interactive walkthroughs that feel like a user is actually in the software itself. This cuts down on user licensing for third party integrations as well! Added bonus! Avis collecté par et hébergé sur G2.com.

The one thing I would love to see I. The future is a solution for updating demos that use the same screens in one place. This though, has not been figured out by any other similar software applications from what I've seen. Avis collecté par et hébergé sur G2.com.

L'extension de navigateur de Navattic facilite vraiment la capture des interfaces d'application pour les utiliser dans des visites guidées. En fait, vous pouvez l'utiliser sur n'importe quelle page web que vous pouvez visiter dans votre navigateur, ce qui signifie que vous pouvez même étendre vos visites pour des choses comme des conseils sur la façon de configurer des intégrations dans des applications tierces, etc. Créer des visites guidées dans Navattic est assez facile et vous seriez surpris de la rapidité avec laquelle vous pouvez réaliser une visite guidée pour une application grande et complexe. Le système est assez intuitif à utiliser. Avis collecté par et hébergé sur G2.com.

La seule chose qui a été une légère frustration avec Navattic est que l'application elle-même offre beaucoup de flexibilité et de puissance, ce qui, dans mon cas du moins, a souvent entraîné l'activation ou la désactivation d'une configuration qui faisait que mes présentations ne fonctionnaient pas correctement (mieux dit de la manière dont je voulais qu'elles fonctionnent). Heureusement, l'équipe de support de Navattic est excellente et a toujours pu m'aider à résoudre ces problèmes rapidement - mais j'aimerais que le produit fasse un meilleur travail d'auto-identification de ces problèmes et fournisse à l'utilisateur des conseils pour que je n'aie pas besoin de contacter le support client. Avis collecté par et hébergé sur G2.com.

Reliable, easy to use.

The demo platform makes my presentation look like a live product demo. I've never had a prospect ask me if I was providing a live experience or not.

I can brand my demo easily with prospect's graphics to make it look tailored to them.

Alisa Feng has helped me with a few issues I've run into. She is extremely knowledgable and pleasent to work with. Avis collecté par et hébergé sur G2.com.

EDITED: I asked for a feature, but it looks like it was already added by Navattic! :) Avis collecté par et hébergé sur G2.com.

In technical marketing demos are a big part of my role. There can be many challanges when it comes to demos.

1. Live Demos - I always like to give a live demo when possible, but sometimes you cant. Why not?

a. Demos that arent repeatable, ie updating a server. Deploying something etc., often these are one and done and would require a roll back procedure to consistently demo.

b. In the same vein, some things may take too long to demo so being able to skip ahead is usefull.

c. May need to capture something that you dont always have access to

d. Live demos can be risky, may need to mitigate riskier ones.

Navattic solves all lf this allowing me to capture a repeatable demo that still looks and feels real!

2. Customer demos

While I would love to give a demo to every customer, this is not possible. Navattic allows me to create tours so people can experience the product themselves. These tours can also act as training to allow someone else to deliver the demos as well.

The Navattic tool is very easy to use, I can turnaround demos very quickly and make changes on the fly. Its way better than a video or static screenshots cause it looks and feels real! Avis collecté par et hébergé sur G2.com.

There are always things that could be improved, for example I would like to be able to have certain steps advance based on time like a install or something getting applied. Also, being a bit of a linear exprience, it would be really cool to be more choose your own adventure style. I supposed this could be dont to some degree with multiple demos. Avis collecté par et hébergé sur G2.com.

Navattics sont un moyen merveilleux pour notre équipe SE de continuer l'éducation de notre produit logiciel. Cela permet aux prospects d'avoir une impression "réelle" de notre produit tout en les guidant à travers le logiciel avec un contenu orienté vers les ventes, garantissant qu'ils connaissent la valeur de leur achat. Cela a également été utilisé pour les formations internes de l'équipe et a considérablement augmenté la connaissance du produit pour nos équipes SDR et de vendeurs. Avis collecté par et hébergé sur G2.com.

Le processus lui-même est un peu fastidieux. J'aimerais voir un peu d'automatisation dans les fonctionnalités et les paramètres. (comme choisir une balise mise en évidence pour tous au lieu de devoir la déplacer de "pulse" pour chaque appel) Avis collecté par et hébergé sur G2.com.

Ease of use - It's very easy to create interactive tours on Navattic's guide builder by capturing screenshots without needing any additional support from our IT/Engineering teams.

The screenshot editing capabilities are really impressive and it allows us a lot of customizations.

Customer support - The team's assistance at all times needs to be mentioned. They do everything possible to help us whenever we are Avis collecté par et hébergé sur G2.com.

It would be great if we had a dedicated account manager who could understand our product and help us build some of the demos as well. That would helps us use Navattic even more effectively and often. Avis collecté par et hébergé sur G2.com.

Navattic makes it incredibly simple to create interactive product demos. The scraping tool accurately captures our UI, and adding guidance through tooltips and modals is straightforward. The analytics are fantastic - we can see exactly how prospects interact with our demos, helping us understand which features resonate most. It allows us to create a more buyer-centric experience for prospects by letting them explore on their own time before committing to a full demo or trial. Avis collecté par et hébergé sur G2.com.

More complex UI elements like ours (a document editor) sometimes don't render perfectly, requiring occasional workarounds. Avis collecté par et hébergé sur G2.com.

I no longer need to focus on building an academy, a training center, or extensive documentation. Recordings of people using our product are not ideal because they contain excessive information and fail to address what a user is trying to achieve.

Privacy is crucial; we do not want to share private information with the public, so the ability to change values in the interactive demo is ideal.

Our product evolves constantly, so it is helpful to quickly create an interactive demo within our product to show customers what they can achieve. There are numerous use cases in our product, and it is challenging to capture them; however, Navattic enables us to document these use cases effectively for our customers.

We initially thought this would only be used for marketing, but it turns out to be ideal for cross-functional internal training and for ensuring consistency when demonstrating how customers can interact with the product. Avis collecté par et hébergé sur G2.com.

It was initially challenging to get started because there is a lot involved with Navattic, and it seemed complicated at first. I encountered a significant pain point that necessitated using this tool, so I simply jumped in and learned through trial and error.

Now that I have mastered it, I believe it is a great tool. However, if I had not had a pressing need, this tool would likely have remained with Marketing because setting up a demo initially seemed like a significant amount of work. Avis collecté par et hébergé sur G2.com.