Avis et détails du produit de MatrixCare Home Health and Hospice

It is web based and staff have the whole patient record in their hands. They can synch their tablets with cell service or wifi and the upgrades and updates are automatically sent out by Matrixcare. We do not have to download or install anything. Matrixcare is up to date and knowledgeable of our home health industry, the challenges we face, the regulations and laws that govern us and what we need the EMR to do. They regularly hold webinars to update clients on their developments, new regulations coming and how they are meeting them. The customer service is responsive and friendly. New staff learn the system fairly quickly which was a huge change form our last vendor. We can incorporate faxes and printed documents into the electronic medical record. The system has checks and balances to ensure we are meeting all of our policies, physician orders and regulation. Avis collecté par et hébergé sur G2.com.

Matrixcare continuously updates their system with new features and developments, suggestions form clients, new industry rules and changes. Being able to carry over more information (current medications and care plans) from one chart to the next as with a payer change would be fantastic. Avis collecté par et hébergé sur G2.com.

Most of all, I am impressed with the stability of both the AFO as well as the Mobile Point of Care Platform. This has been of most importance for our field clinicians, as well as our front office staff. Avis collecté par et hébergé sur G2.com.

There are some areas that are currently being worked on. I wouldnt say there is anything I dislike, more like areas of improvement.

Would like to see more automation within the AFO, for instance, missed visit notification, having this automated to send to physicians.

Would like to see consent forms be able to be signed on the iPad and be tracked within the AFO.

Would like ability to batch efax documents, so a physician would get all of their faxes with one cover sheet, instead of multiple documents with each of their own fax cover sheet. Avis collecté par et hébergé sur G2.com.

Innovative, strategic and invested in customer feedback and growth in the industry. They test betas so releases go seamlessly. They have a supportive Customer Service team. Avis collecté par et hébergé sur G2.com.

Currently working on improvements in the AFO side of the product. Payroll and streamlining time collection. Order management and batch sending to decrease volume to our referral sources. Avis collecté par et hébergé sur G2.com.

iPad point of care solution and quick synching Avis collecté par et hébergé sur G2.com.

lack of customization in documentation; lack of ability to test prior to update Avis collecté par et hébergé sur G2.com.

J'ai aimé qu'il soit principalement convivial. Il y avait quelques éléments de données difficiles à trouver, mais il ne m'a pas fallu longtemps pour me familiariser avec le logiciel. J'ai également apprécié que l'on puisse modifier/réviser ses notes de graphique. Il y avait plusieurs sections couvrant chaque domaine médical, ce qui facilitait l'obtention d'un aperçu complet pour ma cartographie d'évaluation nutritionnelle. Vous pouvez également créer des modèles d'évaluation, ce qui permet de gagner beaucoup de temps. Avis collecté par et hébergé sur G2.com.

Le programme ne fonctionnait pas aussi bien sur certains navigateurs, tels qu'Internet Explorer. Il a fallu du temps pour désactiver les bloqueurs de pop-up pour charger les rapports. Certaines informations de santé n'étaient pas intuitives à trouver et il a fallu du temps pour les rechercher. Avis collecté par et hébergé sur G2.com.

The support team is amazing! With the endless problems that come with this system, the support team is always there to help us find a resolution. Avis collecté par et hébergé sur G2.com.

The software is dated. We use it as an in home care business and our caregivers call in daily to report problems with the mobile feature. They can’t login, the system resets their password, they can’t access their schedule...endless problems. As a back user, I personally handle the quickbooks transactions. The allocations MatrixCare has for this makes absolutely no sense. Tax season is a nightmare with my accountant because we spend most of our time trying to decipher what MatrixCare has done with the accounting metrics. Scheduling feature is a joke. They say you can “match” a caregiver to a client. Not so much. Unless you put in exactly the caregivers availability, then everyone appears available. Avis collecté par et hébergé sur G2.com.

J'aime comment ce logiciel offre la possibilité de télécharger des photos de patients, ce qui facilite leur identification lors de l'administration de médicaments, surtout pour les infirmières qui ne connaissaient pas les patients. Avis collecté par et hébergé sur G2.com.

Très bon système sans rien à détester bien que des améliorations puissent toujours être apportées. Avis collecté par et hébergé sur G2.com.

Vous offre des questions à choix multiples et des réponses pour chaque résident, laissant peu de place aux erreurs dans les soins. Avis collecté par et hébergé sur G2.com.

Parfois, des dysfonctionnements du système ainsi qu'un besoin d'une section de commentaire ou de note supplémentaire pour chaque résident. Avis collecté par et hébergé sur G2.com.

I like that they are commonly used in the medical billing software world Avis collecté par et hébergé sur G2.com.

They are used so much that if you need any special changes for your organizational needs, you might not get it Avis collecté par et hébergé sur G2.com.

All charting needs are within the program! Avis collecté par et hébergé sur G2.com.

The lack of ease to pull up all facility admit discharge reports at once. Avis collecté par et hébergé sur G2.com.