Avis et détails du produit de Kinetic Data

The best part about KD has been having the developer, Unus, who has created a CRM for our martial arts team and it's been incredible to have someone who both knows the art and how to run a school as the creator of our CRM. Cassy has also been very helpful by giving us new tools to onboard clients. Avis collecté par et hébergé sur G2.com.

So far our experience with the developer has been great. He's very attentive and open to any suggestions or changes we may need. The biggest struggle we had was getting the software off the ground in the US (at first). Avis collecté par et hébergé sur G2.com.

Support staff are very helpful and professional. Genuinely concerned about our success. Avis collecté par et hébergé sur G2.com.

Our transition from the prior version has taken longer than expected. We are running in our own environment and it has taken a considerable amount of support from Kinetic to get that environment operational and stable. I suspect running in their hosted environment would have reduced the implementation time considerably but that was not an option for us. Avis collecté par et hébergé sur G2.com.

La flexibilité du produit est là où il excelle vraiment. La fonctionnalité low-code me permet de créer rapidement des formulaires et de petites applications, tandis que la capacité de coder des solutions personnalisées me permet d'ajouter des fonctionnalités supplémentaires à la plateforme. Avis collecté par et hébergé sur G2.com.

Je ne peux vraiment penser à rien que je n'aime pas en ce moment. Avis collecté par et hébergé sur G2.com.

We've had Kinetic Data solutions in our environment for over a decade, providing our employees a method for submitting issues and requests for service via online forms to our IT department. We are now working with Kinetic Data to upgrade to their hosted Kinetic CE application, and they have been tremendous partners with us in this undertaking. The team at Kinetic Data brings deep experience, technical skill, and creativity to the table in every interaction we have with them. Topping that off with their commitment to their customers makes working with Kinetic Data a success for us. The solutions we are developing with them in the Kinetic CE platform will enhance our ability to automate workflows into and outside of our ITSM application, as well as expand our capabilities for automation in other processes such as access management and onboarding/offboarding. The team at Kinetic has a wealth of ideas to draw on from real-world problems they've solved across their diverse customer base, and in working with them through this upgrade that experience has proven very helpful. Avis collecté par et hébergé sur G2.com.

In our 10+ years of working with the Kinetic team, we have not encountered any dissatisfier that we were not able to work through with them to achieve a satisfactory outcome. Avis collecté par et hébergé sur G2.com.

What I liked the best is their Kinetic Task offering; it i's one the best flow management systems I've ever used. easy to learn/use, good use of visualization, integration with about everything that you can think of. Avis collecté par et hébergé sur G2.com.

What I disliked was that error management, it was sometimes cumbersome to deal with, the log pages only go back a few hundred lines,, and it wasn't easy to filter and locate something that happened at a specific time without downloading the files and combing through it. Another aspect was the lack of being able to write your own mini-REST API endpoints on the Kinetic Request platform to tie to other systems (this is for version 2.4.1, I believe these things were added in the later version) Avis collecté par et hébergé sur G2.com.

Le produit est extrêmement flexible et extensible. Il y a eu très peu de problèmes que nous n'avons pas pu résoudre avec le produit. Nous apprécions énormément la facilité d'écrire des interfaces API pour de nouvelles sources selon nos besoins. La capacité de personnaliser entièrement les flux de travail d'approbation, les actions requises par le personnel et les soumissionnaires, ainsi que l'intégration avec notre système ITSM et CMDB, rendent le produit très puissant. Nous trouvons également leur équipe de support extrêmement réactive et très utile. Avis collecté par et hébergé sur G2.com.

Notre seul désagrément a été la difficulté d'interfacer avec des systèmes externes pour remplir les listes déroulantes dans l'interface de l'application, CEPENDANT, leur équipe a été TRÈS réactive pour créer de nouvelles interfaces si nécessaire. Avis collecté par et hébergé sur G2.com.

La capacité d'avoir des discussions avec notre utilisateur final. Cela nous permet d'obtenir les détails nécessaires pour résoudre le problème ou fournir le service demandé. Il n'est pas nécessaire de les appeler et d'espérer qu'ils ne soient pas en réunion ou autrement indisponibles. Nous pouvons également obtenir la confirmation de l'utilisateur final que la solution a résolu leur problème via des discussions afin de nous assurer qu'il n'y a qu'un seul ticket par demande. Avis collecté par et hébergé sur G2.com.

Je trouve un peu difficile de complètement rebrander l'interface du service desk. J'aimerais qu'il y ait plus de notre logo d'entreprise là-bas que KinOps, mais ce n'est pas une priorité élevée pour nous en ce moment. Avis collecté par et hébergé sur G2.com.

Brent, James, Austin, Matt, et compagnie sont exceptionnellement dévoués et exemplaires en tant qu'ingénieurs de support. Avis collecté par et hébergé sur G2.com.

Les versions plus anciennes ont des problèmes, mais le support est très utile. Avis collecté par et hébergé sur G2.com.

Communication is big challenge in a complex IT environment. When it comes to enterprise BPM, our emphasis is always on security, productivity and cost saving. Ever since we adapted Kinetic Data tools five years ago, our organization has grown in size, but the automation team has stayed the same. That tells a lot about a product’s reliability, productivity and its adaptability.

We have been using Kinetic Data solutions to help us streamline business processes for five years now. As in any government entity, requests always need approvals which could be a lengthy process and time consuming. Kinetic Data offers a comprehensive ERMS solution to help standardize approval processes and meet SLTs for our customers. This tool is so powerful that we feel we could orchestrate all our workloads in the IT shop. That also includes integrations with 3rd party software, overnight batch jobs and custom requests. We have automated server provisions processes (core of our business) and send notifications to customers at the end of workflow. User experience has improved exponentially since product was deployed in 2015. Communication has never been better among stake holders - management, engineers, operation staff and customers. Avis collecté par et hébergé sur G2.com.

Kinetic Data has some great talents in their team. The support is very responsive and helpful. Developers are easy to reach and eager to explore new ideas. They also have a community site filled with training courses, documentation, downloads and tips. Avis collecté par et hébergé sur G2.com.

Easy to communicate and quick response. Proactivness Avis collecté par et hébergé sur G2.com.

Kinetic tool is expensive also the services Avis collecté par et hébergé sur G2.com.