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The platform looks really nice and onboarding is relatively easy. Their new reporting insights are helpful. Avis collecté par et hébergé sur G2.com.
Their customer support has gone severely downhill over the past year. They consistently do not read questions thoroughly, address us by the wrong company name, misspell admin names, and show a general lack of care. They also continue to force software changes that are barely functional with no proper lead time to implement the change with our team.
Their time tracking service is clearly white-labeled and the support groups do not communicate well with one another. Avis collecté par et hébergé sur G2.com.
Mes appels sont toujours répondus ou retournés en quelques minutes. Avis collecté par et hébergé sur G2.com.
Je ne peux pas penser à un inconvénient, c'est un excellent service. Avis collecté par et hébergé sur G2.com.
La mise en œuvre était super facile. Grande assistance tout au long du processus. Avis collecté par et hébergé sur G2.com.
Difficile d'accéder au 401k sans quelques recherches Avis collecté par et hébergé sur G2.com.
Processing payroll is straight forward and the website is easy to navigate. I wanted to like this company so badly, but after years of bad customer service and little account support, I am beyond frustrated. This poor experience has detracted from any positives of the software. Avis collecté par et hébergé sur G2.com.
The deadlines for processing payroll, especially with holiday weekends causes chaos for us. Our previous payroll processer allowed us to report payroll the day before employees got paid. Now with Justworks, we have to report by either the Monday before payday, or if its a holiday weekend, the friday before, so a full week before employees get paid. We have staff that work late on Fridays, but on a holiday weekend, we must process payroll by 2 pm. Our options are to guess their hours or pay them off-cycle, which is inconvenient at best, and causes increase expenses for us at worst.
The PTO system is terrible, hard to use, and often inaccurate.
Their taxing system for commission employees is confusing and often wrong. Many of my commission based employees have experienced major issues with their withholdings, having either too little or too much taken out. This causes continual issues and headaches. Justworks support never helps.
Additionally, our staff received what were supposed to be tax free bonuses from our State, but Justwork's software did not have a way for us to disburse the bonuses without taxing them. This caused a huge (and understandable) uproar among the staff.
We have also had major issues with their 401K setup.
Finally, their customer service and account managment is flat out terrible. Any time you contact support it feels like you are talking to a chat bot or a poorly trained employee. Rarely is support able to resolve our issues for us.
After three years using this software / PEO, I would not recommend them to anyone. Period. Avis collecté par et hébergé sur G2.com.
Justworks est une excellente ressource pour moi en tant qu'employé. J'apprécie la mise en page simple et facile à naviguer où je peux trouver tout ce dont j'ai besoin rapidement. Mes informations sur les avantages, les documents fiscaux, les bulletins de paie et d'autres éléments pertinents sont tous au même endroit et accessibles sur tous mes appareils. Je n'ai jamais rencontré de problème avec le site web, donc la fiabilité est également un atout. Avis collecté par et hébergé sur G2.com.
Je n'ai pas de remarque négative pour Justworks en ce moment. Depuis mon utilisation initiale, le programme a toujours fonctionné comme prévu. Avis collecté par et hébergé sur G2.com.
My favorite thing about Justworks is that you can get an actual, helpful person to respond quickly anytime you have a question or problem. Avis collecté par et hébergé sur G2.com.
I wish that a single person from a company could enroll in health care coverage, even if none of our other colleagues need coverage. Avis collecté par et hébergé sur G2.com.
The ease of tools, the customer service, the features, and the pricing structure Avis collecté par et hébergé sur G2.com.
We've had a few snafus with state-level compliance like workman's comp, which were ultimately resolved but were time consuming for a small team such as ours. Avis collecté par et hébergé sur G2.com.
