There is plenty of room to structure the capture of data that is relevant to you! Each and every business is different and Hubspot has the freedom for you to create forms and screens that reflect your process. If you need to sort your data into complex compartments on multiple levels, this can easilty be achieved. For instance, is the company, live or dead, then on the next level a prospect, customer or supplier, then on the next level what type of business are they a brand owner or marketing agency. The magic happens when you need to report on progress or you want a specific message to go to just the right people - few other products have this flexibility and you don't need to be a programmer to make this happen. Avis collecté par et hébergé sur G2.com.
When we design screen forms, we still have to change each users computer individually, I would like the option to send this form out to the whole company in one tick.
The lists and sort screens have an amazing array of filters, but both have different logic in the filters. Make them the same! Avis collecté par et hébergé sur G2.com.
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It's both easy to use and loaded with functionalities that improve the way in which I, as a sales person, operate. Allows me to create workflows for most things and tracks all the contact points that are relevant to my department. While its easy to implement, it has a steep learning curve for daily users. I'm using it on the daily and it offers the functionalities we need for operation of a small-ish business. Avis collecté par et hébergé sur G2.com.
It constantly asks for paid updates for functionalities that were previously free. It's often complicated to implement and adapt to various business requirements as its not very friendly. Integrating with the various platforms we use is very hard, and it has limitations often related to paid functionalities. While customer support is fantastic on its own, when required to provide workarounds for daily operations, it gets too hard. Avis collecté par et hébergé sur G2.com.
This is all our company's data in one place that we access daily. I like that you can customize how the data is displayed. Hubspot has many features that we are constantly learning. I also like that many software can be integrated, but we are learning that this is costly. Avis collecté par et hébergé sur G2.com.
Hubspot is almost too powerful for us as a startup. This is our first encounter with a real CRM. Accessing the data is often not intuitive. We also do not understand why many marketing contacts are labeled as "marketing" contacts automatically instead of "non marketing" contacts after syncing with out emails. It feels like Hubspot is purposely trying to get us to max out our contacts so we constantly have to data clean or pay more. We understand that data cleaning is part of the overall process, but right now, we do not understand why we constantly have to do this. Hubspot is also very expensive. We wish there was a lighter version so we could work our way up to the current version we have already purchased. List making is also very tedious. Avis collecté par et hébergé sur G2.com.
The best thing about HubSpot Sales Hub is the features to connect back with clients or even remind your team internally. It is amazing the reports it can generate when the right information is put in. Easy to use, implement, and integrate if your team is willing to learn. There is a learning curve your team needs to be open to doing. The online resources are great for learning. If your team is signed on and using it, it is easy to frequently use. Avis collecté par et hébergé sur G2.com.
I wish there was more help in how to integrate workflows. When I go to the HubSpot talks, they talk about workflow, but I was told to contact a consultant to help build the workflow. I feel like that is a huge downside. We have one quarterly meeting and it would be great to get more help, but also understand why that is not included. WISH IT WAS THOUGH :) I feel like customer service is more sales than it is service. Avis collecté par et hébergé sur G2.com.
We have found it easy to get set-up and running with HubSpot Sales, adding in Contacts, Companies and Deals. So as a place in which to hold all our prospects and sales contacts it is ideal. During the implmentaion process we got help from Customer Support so that was a big help in dealing with some of the teething problems.
So for the user who is working from a Diary and Excel Spreadsheet then this is an easy first step. Avis collecté par et hébergé sur G2.com.
The cost is very high for what you get - so be carefull with the number of users who are given access.
The other issue is that the "Sales Hub" is only intended for sales, so once your deal gets past the stage of "Deal Done" the process that follows is not handled well. So for example, we have a deal to provide 20 days consultancy over the next 3 months - all the details of the deal and the costs are held in Hubspot, but the delivery stage falls outside.
So as a planning tool it is good, but perhaps it is based on the model where the salesperson gets the signed documents and that is his job done and he/she walks away. But real life is not like that and the deal is not really closed until it is paid. Avis collecté par et hébergé sur G2.com.
C'est tellement convivial. Je peux voir toutes mes affaires d'un seul coup d'œil. Le lien vers le compte ou l'utilisateur me permet de voir une image macro au niveau de l'entreprise sur qui et où sont les utilisateurs. Avis collecté par et hébergé sur G2.com.
bon de voir d'un coup d'œil les opportunités de la semaine ou les activités de la semaine (si c'est déjà là, je dois juste me familiariser davantage) Avis collecté par et hébergé sur G2.com.
HubSpot Sales Hub is incredibly user-friendly,🌸 I'd say even for those who aren't super tech-savvy. The CRM layout is clean and intuitive and theres tons of videos and such that will help you if you dont understand. It makes it SO easy to track deals, automate follow-ups, and streamline the sales process. I love how seamlessly it integrates with the other tools that I use as wel!! Avis collecté par et hébergé sur G2.com.
While it's a fantastic platform, some of the more advanced features are locked behind higher-tier plans, which can be limiting for smaller businesses or solopreneurs like myself. And then for others (not myself) i can definitely see how some customizations could require a bit of a learning curve, especially when setting up more complex automation. Avis collecté par et hébergé sur G2.com.
Ce que j'apprécie vraiment chez HubSpot, c'est sa facilité d'utilisation, en particulier la disposition de style kanban pour gérer les transactions. Cela rend vraiment simple la visualisation de l'état de chaque élément, et j'aime comment il enregistre automatiquement mes e-mails. De plus, c'est assez abordable par rapport à d'autres outils, ce qui est un grand avantage, surtout compte tenu de la gamme de fonctionnalités auxquelles j'ai accès. La plupart des outils de génération de leads que j'utilise peuvent être intégrés à HubSpot. Avis collecté par et hébergé sur G2.com.
En revanche, la période d'engagement peut être un peu frustrante, surtout lorsque vous êtes lié à une durée déterminée après avoir accepté une réduction. C'est un inconvénient de ne pas pouvoir supprimer des sièges supplémentaires une fois que vous les avez ajoutés, et la facturation récurrente peut vous prendre par surprise si vous n'êtes pas prudent. Avis collecté par et hébergé sur G2.com.
The most useful aspect is that without much work, you can start tracking emails as well as phone calls - including the outcome and the recording of the call. It's also really easy to track user activity on the website. You can see how long they stay on each page, where they're clicking and it generally keeps track of the user journey on your site. It's also really easy to add properties for contacts and Deals, allowing you to add a layer of customization to how you handle your prospects/users... Avis collecté par et hébergé sur G2.com.
The pricing model is quite expensive and a little confusing. you are limited to 500 calling minutes per month and it's quite a steep climb to add any more minutes to your account. You basically have to go from paying $18/user/month all the way to $90/user/month if you want more calling minutes. Lists updating is also a bit slow, I wish there was a way to manually refresh the lists that are created. Additionally, I wish there was a way to list more properties from linked objects. For example, I have a demo-date property on a Deal. I wish that we could display the property on the Contact level as a Contact->Deal demo-date. Avis collecté par et hébergé sur G2.com.
HubSpot is easy to jump into without needing years of training, which makes it great for getting started quickly, and implement quickly. But I love how it can scale in complexity as your needs grow. You can start simple and gradually build out more advanced workflows, automations, and integrations. Plus, they keep expanding what HubSpot can do, and I’m excited to see how it continues to evolve. Avis collecté par et hébergé sur G2.com.
There are small features that feel like they should be native but aren’t, which makes it seem like HubSpot hasn’t fully mastered listening to its users. Nothing major prevents us from using the software, but these little gaps can be frustrating. Thankfully, workarounds exist, but I’d love to see more attention to these details. Avis collecté par et hébergé sur G2.com.
Good flow for the sales team, great insights and suggestions in the platfom.
I watched some online tutorials and I was ready to go. I could have done it without it, it's that easy for a tech guy.
I use it daily as a salesperson because I know the importance in having a CRM. I worked with others before and this is one of the best I've met.
Seems easy to implement and build from ground-up. No need to be tech savy.
Comunity is nice, you will find support for most of the problems that you will encounter.
App store is nice so you should have everything that is needed for a smooth integration. Avis collecté par et hébergé sur G2.com.
Some things are a bit complicated like having a dynamic IP is messing with the tracking system for the emails.
Some app integrations need a super admin to be installed, and you cant do it by asking the admin to install it. Avis collecté par et hébergé sur G2.com.
