Discussions sur Helpshift

While there are a lot of information being tracked in Helpshift, there are times where we only need to look into specific ones for reporting purposes. As an administrator, a way to filter the information more deeply is something that us in my industry will greatly appreciate. Are there some... Lire la suite

what are the some of the used cases for Helpshift Bot implementations Brands who have done this to deploy the bot in the CX live support environment

Returning chats don't send a notification in slack that they have returned. This only happens with new chats and it isn't perfect.

Poderiam dar um upgrade no visual do help ? eu sou usuário deste mravilhoso software a mais de um ano e uma interação visual melhor com o usuário seria ideal ao meu ver (botões maiores e arredondados, um pouco mais de diversidade nas cores).

mis clientes se quejan por que la respuesta de los agentes es tardía.

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While I overall like HelpShift, as I stated in my review, there are enough things that have caused friction that I am unsure if I am being overly sensitive or if others are experiencing the same. What might seem obvious to me (us) might not be for other users. So I am curious how others have... Lire la suite

What strategies are used to obtain a good deflection of the personalized bot and, to reconcile it, to avoid excessive interactions? What is the best way they use to measure and detect bottlenecks and possible failures?