Heartland Retail Avantages et Inconvénients

Springboard functions well for companies managing multiple locations. The interface is fairly straightforward and easy to learn. I love the variety of reporting options there are easily available. Avis collecté par et hébergé sur G2.com.

The integration with BigCommerce leaves a lot to be desired. There are a lot of fields that are not supported between the big commerce and springboard integration. This makes it difficult to keep the same inventory easily in our locations and webstore. I am working with a lot of third party applications to make simple tasks work for us. other than one person on tech support (Joe) it seems that nobody else is familiar with this integration. I've spent hours talking with one person about the same issue that was fixed in under 15 minutes by a Joe. Avis collecté par et hébergé sur G2.com.

Clean, crisp cloud-based UI is user-friendly. Reporting takes a couple hours to understand, but once you get it, you're able to quickly produce almost any report you need. Works with Shopify and BigCommerce. Customer service is pretty good with 1 or 2 exceptions. Avis collecté par et hébergé sur G2.com.

Does not play nice with BigCommerce as price information does not sync down. Shopify requires a $199/month app to run properly. Not friendly towards large catalogs with different size variants (eg apparel) as it does not really have a true parent-child set up. The search functionality is buggy in the truest sense of the word, and makes basic tasks almost impossible. We've also had extensive issues with Canadian taxes from our online store. Returning items purchased online is a sewn together mess of work arounds that is very error-prone, as we have to manually enter tax amounts. There's also no built in time clock for employees to sign in. Avis collecté par et hébergé sur G2.com.

It's pretty intuitive, things are where you'd think they'd be, you can use names vs numbers to look for items, and it's it's easy to navigate. I like that you're not overwhelmed with seeing a lot of options at once. When you're selling, you're only seeing your options to sell. When you're searching inventory, you're only seeing those options. I love the daily dashboard, letting me know where I'm at each day, tracking my store's sales by the hour, comparisons to last year, comparisons to our goal, and all of the goal break-downs so I can see exactly what both I and my team need to beat. Avis collecté par et hébergé sur G2.com.

It's best features are almost some of what it's lacking for me. I want a more prominent option to track and download client information. I know part of that is my employer's choices, but I think it's also a priority in positioning the button. It's priority is selling first rather than selling & clienteling. I'd love a page that displayed all stores daily sales figures at once... rather than having to click on each store to know where each store is at...more of an at a glance, where is the company at each day compared to last year. Is my store doing what others are doing, or is mine an anomaly. I love the data driven approach, more of that.

I'm still getting used to the format, but I'd love to be able to easily see multiple pages at once...

And I find a scanning delay to be a bit problematic, double scanning happening for one. And also searching to be delayed. We did not experience this kind of delay before with Runit. I'm not sure if it's now because we're using a different type of server? Avis collecté par et hébergé sur G2.com.

I think the POS system is great. Very modern and simple. I've never worked with a POS system that allows you to add details and notes on customers, specific tickets, ad pay-ins/outs. You can also add quite a bit of customization to ticket fill-out requirements, which is very helpful for the people doing the reporting on the back-end. Avis collecté par et hébergé sur G2.com.

I think the reporting can be much better and more flexible. You should be able to customize the reports much more. We currently have many issues with our sales order reporting. It is timely as there is no report that matches sales orders to their payment methods automatically so we manually have to do work around. The pre-paying of sales orders also interferes with simple reporting. Also, the reporting gets difficult when we experience sales tickets with different sources and locations. Additionally, Springboard can be quite laggy, especially when completing inventory counts. We have experienced problems of SB not updating as fast as we are counting. It would be nice to have the software work faster in this sense. Avis collecté par et hébergé sur G2.com.

L'interface est extrêmement conviviale et facile à utiliser. De l'enregistrement d'une vente au rapport sur l'inventaire, le système est très simple et nécessite peu ou pas de formation pour savoir comment l'utiliser. Avis collecté par et hébergé sur G2.com.

Il y a parfois des limitations pour les grands détaillants en ce qui concerne la personnalisation des options. Avis collecté par et hébergé sur G2.com.

Les rapports et les données sont faciles à extraire de ce système, et l'importation d'articles est simple. Basé sur le cloud est la voie à suivre de nos jours. Peut se connecter n'importe où et accomplir des tâches. Avis collecté par et hébergé sur G2.com.

Je souhaite qu'il s'intègre mieux avec Shopify et que nous n'ayons pas à utiliser un service tiers, Accumula, pour cela. Aussi légèrement cher. Avis collecté par et hébergé sur G2.com.

Rapports ! Nous prenons des décisions plus rapidement sur les produits que jamais auparavant grâce aux fonctionnalités de rapport robustes. J'adore le fait que vous puissiez passer d'un rapport de vente à la transaction exacte en quelques clics. Nous avons 7 magasins tous sur Springboard et découvrir ce qui se vend le mieux ou le moins bien est si simple. Rien que ces deux dernières semaines, nous avons éliminé tant d'articles à faible rotation. Springboard a considérablement amélioré notre performance. Avis collecté par et hébergé sur G2.com.

Le seul problème que j'ai est que je ne peux pas télécharger un fichier pour changer les numéros d'article. J'adore que vous puissiez changer les numéros d'article, mais vous ne pouvez pas le faire en masse. Avis collecté par et hébergé sur G2.com.

We have been using Springboard Retail for over four years. The system is very intuitive and handles fashion very well. We have had virtually no issues with downtime and support in general has been great. Reporting capabilities and the dashboard are also excellent. Love the flexibility of the cloud since we can access the system from anywhere. Avis collecté par et hébergé sur G2.com.

The integration with Shopify could be improved. We had some challenges with the Clover integration for payment processing but those seem to have been resolved. Alot of the issues were on the Clover side. No other issue with the system. Avis collecté par et hébergé sur G2.com.

La capacité d'annonce de Springboard est dynamique - elle fonctionne aussi rapidement que mon esprit. Avec Springboard, je peux découper l'information de la manière dont j'ai besoin en seulement quelques secondes. J'ai également été constamment impressionné par l'équipe d'assistance - chaque fois que j'ai une question, l'équipe est disponible pour répondre à mes questions - et toujours avec une attitude amicale et serviable, c'est vraiment apaisant de savoir que j'ai une équipe d'assistance qui semble se soucier de notre entreprise autant que moi. S'ils n'ont pas la réponse que je cherche, ils se dépêchent de proposer une suggestion pour une solution de contournement et ajoutent notre besoin à une liste de tâches qu'ils ont en cours. J'ai vu à peu près chacune de mes suggestions se transformer en une fonctionnalité sur Springboard. Springboard se concentre essentiellement sur l'accomplissement d'une chose incroyablement bien - le commerce de détail offrant un accès rapide aux informations clés des clients qui permet au personnel de vente d'offrir un service client exceptionnel et personnalisé, et propose le système de rapport le plus complet que j'ai trouvé dans les différents produits que j'ai utilisés ou examinés. Avis collecté par et hébergé sur G2.com.

Aucun ne me vient à l'esprit depuis l'utilisation de ce logiciel fantastique, s'il y en a, l'équipe de support est incroyable ! Avis collecté par et hébergé sur G2.com.

Customer service is very good except for the chat function. When you say chat the customer service rep should be available not 30 min. If they want 30 min response time call it something else not chat Avis collecté par et hébergé sur G2.com.

I wish they would allow closed transactions to be re-opened and adjusted. They give the reason that it is for audit reasons. This is really not a valid reason because all they would have to include is an audit trail

within the software. I have worked with other POS systems that had both of these functionality and it work fine. They also need to create a user group that will provide input on how they can improve their solution. Avis collecté par et hébergé sur G2.com.