Heartland Retail Avantages et Inconvénients

The personalized and immediate attention.

The interface is really amicable

Almoste everything is easy except reports. It is complicated to get exactly what you need.

I like that you can have calls with people from customer service.

Customer service is always willing to help and super friendly Avis collecté par et hébergé sur G2.com.

Reports seem complicated. It's not as easy to get the reports you want. I feel there could be better trainings.

What i don't like is that you can't get a proper training with someone specialized in the system. It hs to be through the FAQ's or a chat.

Even though there is a chat some things are expected to be understood using a manual it is easier to know from someone who knos the system perfectly and who has used it and implemented it multiple times.

Some things like cancelling items cannot be done automatically it's to complicated or tedious. Avis collecté par et hébergé sur G2.com.

Les fonctionnalités de rapport ainsi que les transferts faciles et la commande sont parmi les meilleures fonctionnalités disponibles. Avis collecté par et hébergé sur G2.com.

Springboard ne prend pas en charge la création de kits d'articles pour vendre plusieurs articles dans un package et ne prend pas en charge les comptes avec des paiements à 30 jours nets. Avis collecté par et hébergé sur G2.com.

J'aime que le tremplin soit très facile et simple à utiliser. Avis collecté par et hébergé sur G2.com.

Je pense qu'il devrait y avoir une option où vous n'avez pas à entrer un client. Cela vous oblige à choisir un client chaque fois que vous passez à la caisse et je ne pense pas que ce soit nécessaire. Avis collecté par et hébergé sur G2.com.

The support is good and the platform is pretty flxible where you can use custom fields to run reports and obtain custom information. Avis collecté par et hébergé sur G2.com.

I still think there should be a child parent relationship when creating products. I get the whole grid idea but that is really only useful when you have a lot a variations of the same style. If you consistently get in new sku items that are only variated by size then you are forced to either create a grid for one item or you have to create each size individually. If we get 50 new unique items in, that all have sizes S-XXL, there is no fast way to create these items. I should be able to create the parent for each item and then the S-XXL should be created automatically. Avis collecté par et hébergé sur G2.com.

The point of sale portion of the software it is very intuitive and easy to train employees with. Reporting is very robust and it makes it easy to go into detail on every aspect of your business. Avis collecté par et hébergé sur G2.com.

Online Order Processing and fulfillment, it is very cumbersome and not efficient. We are having to you an outside software to get this to work Avis collecté par et hébergé sur G2.com.

J'aime la possibilité d'accéder au système à distance pour pouvoir vérifier les ventes, revoir l'inventaire et passer des commandes sans avoir à être physiquement dans mon magasin. Avis collecté par et hébergé sur G2.com.

Je n'aime pas que le système ne se connecte pas avec Quickbooks Desktop. Avis collecté par et hébergé sur G2.com.

I love that I can access my POS when and wherever I would like. The reporting feature is wonderful - you can really run a report on anything you need. Avis collecté par et hébergé sur G2.com.

Some features do not work as I need them to. We also were used to a system that was hard-wired instead of in the cloud and that has been an adjustment with lag time when it is busy. Avis collecté par et hébergé sur G2.com.

I really appreciate the 24/7 online support that's available. It really helps. I like the whole concept and ease of use. But it definitely can do better. Avis collecté par et hébergé sur G2.com.

There are some glitch that are not automatically fixed. For example, if someone returns something from a different store at your store, you have to manually select your store to get the revenue. Avis collecté par et hébergé sur G2.com.

Reporting. It definitely nails the ability to customize reports, adjust columns, and really tailor them to each individual. Avis collecté par et hébergé sur G2.com.

I think their UI for sales is great, but I don't think the UI for the dashboard the greatest. But by far the worst part of the whole experience is adding new items and updating inventory numbers. To add a new product, I have to add the product, then create a purchase order with a product, then receive the purchase order. Step 2 and 3 are fine, but I should be able to create new products directly from the purchase order. Also, there are some strange glitches that are still being worked out. Avis collecté par et hébergé sur G2.com.

I use Springboard daily to complete POS transactions, run reports and compare sales figures. I like the ease of the program itself as well as the ability to speak directly to a representative whenever necessary! Avis collecté par et hébergé sur G2.com.

Sometimes I need to run specific reports and can’t find the exact information that I need. Avis collecté par et hébergé sur G2.com.