Avis et détails du produit Elite EXTRA

Elite Extra provides excellent visibility into our delivery workload and day‑to‑day operations. The visual dashboard helps us manage volume effectively, and the communication tools greatly simplify coordination with drivers and both internal and external stakeholders. It has become an important tool for keeping deliveries organized and communication consistent. Avis collecté par et hébergé sur G2.com.

We don’t have a strong dislike, but we would like to see more advanced delivery estimation when building routes. Specifically, better insight into how close delivery ETAs are to each other and clearer indicators when a small traffic delay could push a route off schedule would help dispatchers identify risk earlier and adjust proactively. Avis collecté par et hébergé sur G2.com.

I find Elite EXTRA very helpful for planning all of our routes and managing all of our deliveries for customers. It gives us complete control of our daily tasks for our drivers, allowing us to manage every step, action, and delivery they take. I like knowing exactly what time our drivers complete their tasks and being able to give them detailed instructions on where and when they're supposed to be at places. This ensures all of our daily functions and needs are met for our customers. The initial setup was very easy, and we were up and running in almost no time. Avis collecté par et hébergé sur G2.com.

We're fairly technical, so we'd like to change things ourselves and a lot of times, we have to go to Elite EXTRA to get some basic modifications done. Avis collecté par et hébergé sur G2.com.

I really appreciate the customer service support at Elite EXTRA. They are great and have been instrumental in helping turn our ideas into results within the software. I find the software capable of doing almost anything we need. I also value how easy it is to train someone new on the platform, which is important as we onboard new users. Additionally, being able to easily train dispatchers and drivers is crucial for us as we run multiple sites. Avis collecté par et hébergé sur G2.com.

I wish they would take more feedback on customer requested features. That process moves quite slowly and I think there is more functionality that could be added at times that apply to our business and other businesses that use the software. We'd like some ability for custom reporting. We'd like the ability to flag specific customers/stops in Elite EXTRA for high priority customers or customers we've had issues with prior to flag the dispatcher that the stop needs special attention. We'd like a way for drivers to be able to leave notes about the delivery process for a stop that is viewable and editable by a future driver making the same stop, opening communication amongst the drivers to share their combined knowledge about specific customers. Avis collecté par et hébergé sur G2.com.

I like how Elite EXTRA allows us to manage deliveries and organize them into vehicle loads based on location and weight. I appreciate that the driver app is easy to use, making the process smoother. Although we primarily use it for general route planning, being able to create returns is quite nice. Avis collecté par et hébergé sur G2.com.

Just generally buggy across the board. Little things that have to be done twice to work. It's difficult to reliably capture these issues as completely random. A suggestion would be to show weights on the jobs when in a manifest so it doesn't have to be referenced at the bottom constantly. Another would be to change the dot colours of the jobs. They're currently green, so sometimes difficult to see on grass in the map. Avis collecté par et hébergé sur G2.com.

I like the fact that I can just send it to a driver, and they can look at it on the app, on a tablet, and they can just go to work and deliver a load or pick up any loads that we have to do. Avis collecté par et hébergé sur G2.com.

The versatility to move the loads around was a bit problematic. Like, if I have a load scheduled for tomorrow and it gets pushed, I have to unmanifest the load and then remanifest it. It'd be nice if I could just right-click and reschedule that load for another day. The initial setup was quite a work through. We had a few things to deal with getting it set up and had to go back and forth with the reps to get everything in place. Some things weren't set up quite how we had managed during our initial review. Avis collecté par et hébergé sur G2.com.

The reporting that is available to us within Elite Extra is such a huge advantage. We are able to utilize those reports to provide metrics and better service our customers Avis collecté par et hébergé sur G2.com.

There are issues sometimes when we utilize the Delivery Network that Elite Extra has partnered with. It's rare when we use that feature but the times we have, we've run into slight issues. Avis collecté par et hébergé sur G2.com.

Mon aspect préféré d'Elite EXTRA est sa facilité d'utilisation. Même si je ne suis pas la personne chargée de créer les itinéraires chaque jour, je peux toujours intervenir si nécessaire pour ajouter des arrêts ou modifier les itinéraires. Plusieurs fois au cours du mois dernier, j'ai reçu des appels de clients disant que nous n'avions pas livré ce qui était attendu, et nous avons pu croiser le numéro de facture avec la date et l'heure de livraison, ainsi qu'une photo des produits dans le bâtiment et le nom de la personne qui a signé la livraison. C'est une ressource incroyable et j'apprécie les sessions de formation auxquelles j'ai pu participer pour en apprendre davantage. Avis collecté par et hébergé sur G2.com.

Je n'ai eu aucune lutte personnelle ou aversion avec Elite EXTRA. J'avais quelques questions au début, mais j'ai pu assister à une formation virtuelle pour Elite EXTRA, et cette session a répondu à toutes mes interrogations. Avis collecté par et hébergé sur G2.com.

J'aime vraiment la façon dont Elite EXTRA communique sur plusieurs plateformes avec notre système ERP, Epicor Eclipse. Il automatise les arrêts dans Elite et regroupe les commandes dans Eclipse une fois la livraison terminée, ce qui permet de gagner beaucoup de temps et d'éliminer les commandes manquées lors de la facturation. C'est aussi un énorme gain de temps par rapport à la façon dont nous construisions les itinéraires et facturions les commandes manuellement. De plus, c'est d'une grande aide pour ceux qui ne dispatchent et n'organisent pas les itinéraires aussi souvent, surtout les jours où je suis absent du bureau. Avis collecté par et hébergé sur G2.com.

Je souhaite qu'il y ait une version mobile du site web pour dispatcher les itinéraires lorsque je ne suis pas au bureau et près d'un ordinateur. Le texte et les boutons pourraient être légèrement plus grands, car tout est assez petit sur mon ordinateur portable avec un écran plus petit. De plus, la taille du texte devrait être augmentée et avoir une meilleure mise en page sur le manifeste imprimé pour les conducteurs. Quelques gars trouvent difficile de lire le petit texte à 5 heures du matin. Lors de la formation d'une nouvelle personne, elle est submergée par tout au début. Avis collecté par et hébergé sur G2.com.

Elite Extra provides our company the ability to dispatch and track our drivers in real time. The Delivery Network option on Elite Extra has allowed us to accommodate more customers without having to purchase additional vehicles. Elite Extra is a valuable business tool that helps provide a better customer experience. Avis collecté par et hébergé sur G2.com.

One drawback of elite extra is that the sometimes the orders in our business system do not populate in the site because the API has issues sometimes. Avis collecté par et hébergé sur G2.com.